We use Case Mgmt for internal IT Support (using email Case Capture). We did not elect to use the Helpdesk feature for two reasons: 1) we use highly customized Case Forms and 2) from our reading of the documentation, the Helpdesk feature merely "labels" a Case as Internal via the Helpdesk checkbox. We already know this as…

Malin and team, The “Warning: This Report Will Expire” message occupies a LOT of real estate on the screen. This has created significant extra effort for our Finance/Acctg and Sales Mgmt teams who run reports dozens of times/day...several of our critical reports (e.g., multi-location Income Stmts, Pipeline by Sales Rep by…

Thanks for the feedback, hodger...we're definitely taking a 2nd look at this. Sorry to hear it has had such a negative impact on your environment. We too have significant hooks into the Customer : Job relationship in our Accounting and Reporting setup. Can Netsuite Product Mgmt provide any guidance on how our firm could…

Mort / all, Unfortunately, I don't have a fix for the Task Templates issue. However, I am interested to hear feedback from you and others about your experiences upon implementing the Advanced Job Tracking Module. We've been on NS since ’04. We have a Professional Services business unit, so needless to say, we’ve been…

I too would like to know how to archive/age out System Notes. I just found out our System Notes make up 33% of our database size(!) jonesr2

did you resolve this? We also need this feature. thanks, R Jones

Well, I went back and searched deeper in "Help", and it turns out there is a setting for this: Go to Setup > Marketing > Marketing Preferences > "Default Lead Source on Sales Transactions" I changed ours from "Based on Lead Source" to <blank>, and we're good now. Robert

We are also affected...users are not receiving Alert Emails and Case Emails. Haven't confirmed yet, but assume other Email functions are also affected (Estimates, Invoices, Time, Expense Approvals) ****However, on the other hand, we have 1 employee who's email account has been bombarded starting at 5:05am by thousands of…

Overnight, this became an S-1 Blocking issue. As of this morning, we are now unable to create any Items whatsoever. What did Netsuite change? (that made this worse, rather than better) It's month end and we have dozens of Orders we cannot complete. Your customer care case # is 671991. linked to: Defect 138975 - Lists >…

We are also seeing this issue. 3 different users have brought this to my attention, and it's happened multiple times for each of them. I submitted Case # 669640. looking forward to your feedback. thanks, rmj

We had this issue after the 2007 upgrade. Caused by a Javascript issue. Our custom forms worked before upgrade, did not after upgrade. WORKAROUND: The "Searching" timeout occurred under IE 6 and Firefox, but did not occur under IE 7. Therefore, we had to upgrade all users to IE 7 on Aug 27th, the Monday after our 2007…

Soon after the 12.2 release, NetSuite informed us Chrome provides the best user experience. We've experienced significant latency issues with IE.