Another way is to use an InitializeRef and set the internal_id for that ref to the estimate's internal_id. Set the type of the ref to "estimate". Then create an InitializeRecord with type "salesOrder", and set the reference field to be the InitializeRef object. Call Initialize, passing in the InitializeRecord. The return…

I have the same question. I need to be able to "cancel" a sales order programmatically. I've tried to close the line items and this "closes" the order, which is different than canceling the order, because a closed order behaves more like a shipped order with rev rec fields set, etc. I am looking for the API equivalent to…

CyberSource. I don't know about their international operations, but having worked with several payment gateways in the past, I am very impressed with my recent experiences with CyberSource. They have the best technical customer support of any business I have used before. Whether you call in for support or send in an email,…

Go into Setup -> Accounting -> Credit Card Processing. Then click on the Edit button for the payment gateway that you use (ex. Cybersource). In the Order Verification Settings tab you can set Accept, Cancel, or Verification rules for all combinations of those parameters. Unfortunately, as you point out, it is the…

I've seen option #1 work as well. I agree it is not ideal, but it does work. The main problems I see with that approach are confusion/readability, as you mention, and also the fact that it becomes difficult to kill processes that run rampant. Because the 2nd, 3rd, 4th processes are kicked of by the previous process, you…

I used NetSuite SOAP web services. All the documentation including examples is provided on NetSuite's website. Alternatively, you can use their newer REST services, for which there is also probably documentation online. I think they support Java and C# clients, though you can really use any client language, as long as you…

I have used both Payflow Pro and Cybersource as payment gateways. I thought Payflow Pro was fine, but in my opinion Cybersource is superior. They have better fraud management tools, great reliability and excellent technical support. The solution I use currently makes web service calls into NetSuite (NetSuite then passes…

James brings up a good point. If you don't have a suitecloudplus 10 pack-license, your slowness is not only a factor of the general slowness of the NetSuite database, and that of wsdl retrieval, and other network latency, but also a factor of being allowed only one concurrent connection on NetSuite's web service device.…

Mike, I have an external application that accesses NetSuite via their SOAP webservice endpoint. Given that a logical transaction may involve several different webservice calls in succession (add customer, add estimate, get estimate, add sales order, get sales order, etc.), it often takes a while. I see that customers can…

Sara, Do you have any extensions or plugins running in your browser? Starting about a month and a half ago, I noticed the same symptoms when using Chrome. The main dashboard page just spins and hangs when loading. This only happens when I have the autofill chrome extension enabled. I opened a support case for this, but…

Can you give us any idea about what is going on, so that we can start to estimate how long we might be down? The NetSuite UI is not as sluggish for me in the last 10 minutes, but I'm still getting intermittent webservice timeouts.

As a merchant, you have no control over the chargeback rules, including customer chargeback timelines. Those are all setup by the issuing bank and/or the payment network agency (VISA, MC, etc). Talk with your acquirer or payment processor for more information, because I expect that NS has no information about this for you.