Hello, We are trying desperately to change the permissions for the role "Partner Center". We do not want any of our partners to be able to change customer information. Unfortunately, after changing all of the permissions from our Netsuite Admin account, they do not stick. We have tried everything and are becoming extremely…

So Ian - if you are trying to remove the ability to edit a customer through the standard partner center, you should be able to do this. If you are not able to, please contact customer support. I just tested this and was able to, so there may be issues specific to your account. .... Hope this helps you! Lina Kessman…

Hi Brian, CRM Lists is on the 'Setup' tab on the role and it only needs to be set to 'View' to allow synchronisation... I'm also eagerly awaiting synchronisation with Outlook 2007, more and more of our clients have switched to it and can no longer synch... Cheers Sion You rock. I stopped at the Lists tab - assuming that by…

Trying to re-enable Outlook sync (at least on Outlook 2003), and when I go to Update Address Book, I am getting a permissions error: - Must enable permission CRM Lists It would ge golly good and nice of NetSuite to be more specific: - which permission, exactly? I don't see a "CRM Lists" permission - what level of…

Does anyone know when NS is going to release a sync for Outlook 2007? -Chris www.remotemedical.com Yes, good question. Merits comment by NetSuite, indeed.

Firefox is populating the password from its 'Remember passwords' functionality. Your will need to delete the stored password for NetSuite from Firefox or you will get the error on each form with a password. Navigate to Tools > Options > Security > Show Password and delete the NetSuite ones. Regards, Wayne Wundram…

Brian, I apologize that this feature was not enabled in your account initially. I will make sure that it gets enabled ASAP and update the thread when it does. Also, you are correct about the way that it works -- it handles returns to different locations and works regardless of whether you are using fulfillments or not.…

This is ridiculous. Credit Memo from an invoice going back to a different location should still pull the same CoGS information as from the original item fulfillment. But this is not what we are seeing. Looks to me like the CoGS information is being calculated on the standard purchase price as entered on the item record.…

How is works remains a mystery, as NetSuite forgot to turn on the hidden preference EXACTCOSTONLINKEDRETURNS for those who requested it (assuming they closed the issue for everyone and didn't just forget solely about me). If Evan was the one directing it, then I am hopeful that it will indeed fix all the permutations of…

This is currently the expected behavior. Locations each track costing separately so when the items are returned to a different location, it tries to calculate the current cost for that new location - if no sales data exists, it falls back to the item purchase price or 0. The workaround is to receive to the sale location,…

Thanks for a quick reply, and glad you are on top of that. I can reassure our accountants that a fix is coming.

As mentioned in another post, after the hidden preference EXACTCOSTONLINKEDRETURNS was not enabled in my account as requested, and that Issue 123846 was closed for whatever reason, I have gone back to the drawing board and created a new issue - Issue 135086. Anyone - please help get this implemented. My guess is that I'm…

We are in the process of making credits use the COGS fromt he associated invoice (you will need to use the credit or authorize return button for this to work). Thanks, -e I was under the impression that this very long awaited bug-fix was to be released in 2007.1. I confirmed that I had/have filed the issue to turn the…

Brian, Did you ever figure out how to fix this? Thanks Brian No. And in fact we have some uncovered some more illogical behavior with sales orders. We just realized that the standard Sales Order $ line item on the KPI dashboard INCLUDES canceled sales orders (note that it logically does not include unapproved sales orders,…

Any issue filed on 11.x that is identified by our QA team as an issue will be fixed, probably for the next maintenance release after 2007.0. Thanks, -e Thanks for the clarification. Question: Are CSRs in their test accounts "testing" issues I bring up in both 11.x and 2007.0? As of the past couple of days, I was under the…

I have a Sales Order that is Pending Fulfillment (Validated Status) but it is not included on the Order Management: Open Sales Orders report. Is there a way to troubleshoot? There is not an associated Item Fulfillment. The date is valid and all other data seems valid. It has not been fulfilled. It has not been closed. I…

Brian, could you please post the issue numbers for these bugs? Thanks, Cecelia The thought of how much time it will take to explain the issue to a CSR paralyzes me. So in short, have no issues for these yet. This, combined with the fact that I don't have confidence that a bug filed on 11.x won't be put on the proverbial…

The problem with kit/assembly items occurs when you edit a partially fulfilled order with a kit (for instance changing the shipping method or adding an item to ship with the backorders). Once edited, the kit/assembly sub-items will become re-allocated to the customer even though you already fulfilled them earlier. We have…

Manually look up the customer from PayPal email notifications. Give the sales order # to shipping. They go in to the sales order and manually click fulfill on each one. Unless they haven't told me something, this works. The thing that doesn't work is that the orders don't appear on the "Fulfill Sales Orders" screen.

Netsuite? Is there something magical that we all are missing, or is Paypal really not integrated at all with NetSuite???

This is happening to me as well. Email in Set up PayPal processing matches master email of the Paypal account. So, this is unworkable for us (having all orders be stuck in Pending PayPal Authorization, and not having the paypal information populate NetSuite). Feedback, please!!!

So this is a common issue, logged with NetSuite as Issue 108953. Severity upgraded last week to S2. No ETA on a release.

Brian, I reported the seperate issue with kits/assemblies pre-version 11 and it was fixed for an undetermined period of time. We noticed it happening again about 6 weeks ago. If you're having the same problem then I urge you to submit a case to NS referencing issue #103735. Thanks, Mike NetSuite CSR claims 103735 has been…

We have a custom center based on Accounting. On Friday the users with that role could see the full CC # on a Customer>Financial record. Now they only see the last 4 digits. They are able to edit and add numbers, they just can't see the current one. I can see the full # in the Administrator role. I'm not sure why this…

FYI, it is under the Setup tab, not Permissions tab.

Affecting all consumers according to Support. In the face of today’s problems, the only two resources I can think of are (1) calling NetSuite Support, and (2) checking this user group to see if others’ access and e-commerce sites are down as well. Best-in-class companies have (1) a separate server that customers can access…

We were down as well. Why no explanation yet from NetSuite on this forum? Holly Harkness Pathfinder Press Curious as well. I'll cut them some slack, because this is the first time I have noticed anything like this (a complete outage) in the year we have been on NetSuite. I understand that NetSuite might have a fear of…

The CSR asked me for my contact info so NetSuite could get in touch when they had more info as to what the ETA for the fix was. Needless to say, I'm still waiting with bated breath for NetSuite to contact me.

Update on Daily Digest?

As with several other v11 issues that have come up, it's very impressive how on top of it all you are, Evan. Keep up the good work, and glad you are so involved in this forum!