Further testing shows preview of the campaign email would show the subsidiary of the employee of who created the marketing campaign while the actual received email campaign, it would show the subsidiary from the customer record. You might want to test the scenario given based on the settings provided.

Sent a campaign to company B customers. Company A info is in the footer of the campaign email. "This message was sent from Company A. 1 CompanyA St. CompanyAtown." Where do I change this? You might want to c[SIZE=2]heck on the following:[/SIZE] "This message was sent from [Company Name] [Company Address]." a. Send Email…

Hello jbrown01, At this time, the feature you are requesting is not available within the NetSuite line of application services. We do have an Enhancement Request logged for this feature request, Enhancement 116254 (Campaign Responses: Allow the ability to remove a campaign response). Our Product Management team…

Hello fulanku, At this time, the feature you are requesting is not available within the NetSuite line of application services. Once a Bulk Merge has been scheduled to be sent, there is no way it can be stopped. We do have an Enhancement Request logged for this feature and you may vote for Enhancement 10423 in your NetSuite…

Hello fulanku, The Enhancement number should have been 104236. :)

Is there anyway to get the NetSuite for Outlook Integration tool to include attendees when synchronizing events? I would like to have that info. Hello hansel77, At this time, the feature you are requesting is not available in NetSuite line of application services. We do have an Enhancement Request logged for this feature…

:h_a_w: Is there a reason that the [COLOR=Black]pop-up task reminder is not working. I am using Google Chrome, I have turned off the pop-up blocker [/COLOR], I checked the timezone on my computer and in NS. I have not gotten a pop-up reminder for the task I created. Can anyone gice me some insight as to why this does not…

Hello Ashley, At this time, the feature you are requesting is not available within the NetSuite line of application services. We do have an Enhancement Request logged for this feature request, Enhancement #97027 (Transfer Inventory>do a mass transfer by groups of items instead of individual items). Our Product Management…

Hello Ashley, The easy way to transfer or move inventory from one location to another is through Transactions > Inventory > Transfer Inventory. Hope this helps.

Hello Ashley, The best practice is to pull it up per item. In this way, you can still track which inventory went to a specific location by pulling it from Transactions > Inventory > Transfer Inventory > List.

Hello rodrigogar, Enhancement 78188 (Ability to use Units of Measure on Serialized Inventory & Lot Numbers) has been implemented on v2009.1 release of NetSuite. Thank you for your patience.

Hello Rmarek, You can create a custom case search and choose User Notes field (last filter item) from the Filter drop-down: [LIST] [*]User Notes : Date = (specify date) [*]User Notes : Type = (select -Any of-)[/LIST]Add any other filters for your criteria. Then make the necessary scheduling of the email alert on the Email…

Hello echolate, Yes, you may create a separate Saved Search for Jerry & set the Alert to email him as well. To create your Saved Search: [LIST] [*]Go to Reports > Saved Searches > All Saved Searches > New. [*]Search Type = Case [*]Under the Criteria tab, Standard subtab, add the following Filter:[LIST] [*]Status = (any of)…

Hello echolate, I apologize for that. You are correct, it should be Escalated To as these are escalations. :D

Hello echolate, The best way to do this is to create a group for these employees (from external companies) & use this group as the recipient from your saved search. To create your Saved Search: [LIST] [*]Go to Reports > Saved Searches > All Saved Searches > New. [*]Search Type = Case [*]Under the Criteria tab, Standard…

Hello admin@professionalreferra, At this time, the feature you are requesting is not available within the NetSuite line of application services. We do have an Enhancement Request logged for this feature request. You may navigate thru the NetSuite Support Center and vote for Enhancement 137616. Our Product Management team…

Is there any option to stop CSV Import Email Notifications, if I upload N number of files, I got N number of e-mails, I don't want this e-mail noification An enhancement has been logged for this under #119513. An alternate solution would be is to create a rule in your e-mail program, to forward emails to a certain to a…

Hello amelias, With regard to your CSV import issues #1, try to use the Internal ID of the customer's name if you are having problems using Company Name. For #2, it would be best for you to call Support so that they can take a look at your CSV file & how it was created. Hope this helps.

Hello, I have an expense form that is used company wide. When it's printed it uses a transaction form pdf (I think). I need to edit this pdf but cannot find it. Does anyone know how to find out what pdf is linked to the expense form? Many thanks, Nigel Hello Nigel, At this time, the ability to customize/edit the…

Hello All, A defect has been logged on another UG post: https://usergroup.netsuite.com/users/showthread.php?t=29927 Our development team are currently working on this. We apologize for the inconvenience.

As administrator, I'm asked to send out bulk emails to various groups of employees and customers. I would like to be able to define the sender as someone other than myself (another employee, a general company email address, etc.) but I don't think that's possible using bulk merge? I know the backup is a email alert from a…

Hello Gary, You may uncheck the box under Setup > Company > Printing, Fax & Email Preferences > Email (tab) > Transactions (section) > Send To All Administrators = F. Copies of any transactions e-mailed to the customers will not be sent to the Administrators. Hope this helps.

Hello QMKevin, Your user has a custom role, therefore, you would need a specific permission in order to have the "Insert Solution" field on a case form. Manage and edit the permission by following the steps below: [LIST] [*]Navigate to Setup > User/Roles > Manage Roles. [*]Edit on "Technical Support" custom role. [*]Under…

[FONT=Arial]Hello Robyn,[/FONT] [FONT=Arial] [/FONT] [FONT=Arial]In order for these Online Customer Form to appear on the Customer Form drop-down list, make sure that the Enable Online box is checked. This is located at the right side of the form. Marking this box would make the forms accessible online.[/FONT] [FONT=Arial]…

I can merge customers, I am the administrator. How do I give an employee the correct permission to merge Customers? Hi Paul, In order for the merge button via customer records to become available for your employee with a custom role, the permission that you need to add is the "Duplicate Record Management" which can be…

Hello Stuart, For the benefit of web identification, it's best if you just create a subdomain instead of getting a new domain name (i.e. campaign.mycompany.com). Aside from that it's cost-efficient since you do not have to purchase a new domain name, you can easily configure your campaign email domains by following our…

Hey does anyone know how to setup Email Case Capture for Google Apps? The help center only gives rules for MS Exchange. Thanks, LN hello lnanji, there is a topic that is posted in SuiteAnswers with regard to your query. You may click on this link for the article. SuiteAnswers may also be used for support articles, best…

[SIZE=2]The Start/End Dates are related to the Advanced Billing feature, if enabled. This is used in calculating the billing schedule linked to the invoice.[/SIZE]

Hello mattmcl, In order to find who Unsubscribed or Confirmed Opt-Out from your recipients (customers), you can run a Saved Search. 1. Navigate to Reports > Saved Searches > All Saved Searches > New. 2. Choose Search Type = Customer. 3. Once you get to the search, add in the following Filter:[INDENT][LIST] [*]Global…

[FONT=Arial][I]Hello alecms,[/I][/FONT] [FONT=Arial][I]In order to have a Phone Number field that would be Mandatory, you would have to create a custom transaction body field. You can do so by following the steps below:[/I][/FONT][LIST] [*][FONT=Arial][I]Navigate to Setup > Customization > Transaction Body Fields >…