We had to do a work around also. We split our group up by fax number area code begins with ....

We use serialized inventory & always have the need to find where a serial number is, either location or on which order. I created a Saved Transaction Search that works great for us. It lists all the transactions that pertain to a serial number (provided you have access to see all the transactions) BUT the last column shows…

Carrie, Do you have serialized items in multiple locations (bins)? We have serialized items in multiple location, but not in bins. Sorry.

Thanks Angela, There usually seems to be a work around, one just has to find it. This will work. Thanks Carrie

Thanks, I created a new case. Isn't there any way to enter a standard cost for items that we produce so we wouldn't have this problem? I believe the bulk of the problem is that we usually produce just what we need, so it goes in as an Inventory Adjustment & the bulk of these particular items are sold internally (who are…

It looks like it's just a screen problem, on the screen it's showing 0.00 unit cost, but if you click on the GL link it brought the cost over. Is there a way we can get the screen to show the correct cost instead of 0.00? Our process requires the employees to verify there's a cost out there, so when it's showing 0.00 but…

Do you have 2 screens? It makes it a lot easier. On one screen I'll have what I'm working on, Inventory Adjustments, Assemblies etc.. & on the other I have the item, so I can just copy & paste from one screen to the other. It's easier than flipping back & forth & you have a visual of both screens. Hope this helps.

No answer, just the issue number. We currently export it to Excel also, but it's a lot of work, for something that should be readily available through Netsuite itself.

Is there a work around? Or, do you know when the issue will be fixed? Thanks Carrie

Yes. We had logged an issue, it was fixed the end of August, but that only fixed the locations showing the correct quantity and serial number on our order entry screen. But the reports or searches still don't reflect the correct serial numbers by location, whether we restrict the location or have it sort by location,…

We have multiple locations. It shows the quantity for location X as 2 but lists all 30 serial numbers.

Has anyone gotten "Landed Costs" to work for serialized inventory when the freight bill comes separately? Thanks Carrie

Case #is 763165

On the Transaction form, under the Column tab, did you un-check the Tax box?

Do you really mean column tab? There is no tax box there. It is under the footer tab. If your on the Screen Fields Tab, then on the columns tab, if you un-check that tax box, taxes won't show up on your printed forms.

Thanks for the scaling factor info. Our's was set to .33, No wonder everything was so out of wack.

Andy, What are you using to save your logos in JPG &/or GIF format? I've tried Photo Shop & Corel & every time I try to import them they import HUGE. The implementers that set up our system originally have the scale set to .33 so they shouldn't be coming over so large. I have one scaled to 3" x 1/2" but when imported it's…

Thanks ds190s, This helped us out. I do love this forum.

Do you have a web site? Within our web site we have the URL for our Customer Center attached directing them to our Customer Center. Our customers log on to our web site & from there they enter their e-mail & password that takes them to our Customer Center.

Our AR Department requested the same. I put a custom field on the Customer's record, so anyone looking at the customer's file would know they were turned over to collections. I then pulled that field in on my Customized AR Aging report. We also, use the Phone Calls & Reminders. Works Great. Good Luck. Carrie

It must be a stand-alone, becuase there is no Created From SO #, But this was created & paid for on the web site, all we did here was fulfill it. Do you know what I might have set up wrong?

Nick, We didn't create a separate sales order, we fulfilled the order by clicking on the fulfill button on the original sales order from the web site. BUT the status then was pending billing, even though on the web site they paid for it & the order was a "Cash Sale" order. But when I clicked on the "Bill" button on the…

This one got caught in the middle of our swithing processors. When you switch processors you have to do a Delay Capture on the account to close out sales for that processor, BUT I never checked NS to see if those sales was already Billed in the system, hence it gave me an error when I tried billing them. Thanks for your…

Nick, We're just starting to use the Web Site for sales. We got a payment in from our Credit Card Processor, but noticed that the sales stated Pending Billing, when I clicked on "Bill" it looks like it's going to charge their credit card again. Will it? Thanks for your help. Carrie

Either you can Void the Credit Memo if it's in the current period or you can create a invoice using the same info that was on the credit memo (so your GL is accurate) & apply the credit memo to that invoice.

Are you entering your "jobs" or "projects" through "Enter Sales Orders"? If so, your customers can track their jobs/projects on the Customer Center by clicking on "See All Transactions". Hope this helps.

Ray is correct, unfortunately you do have to re-implement. BUT when we had to do it, we did the bulk of it through CSV imports and it worked pretty well. Good Luck.

Sounds like we're having the same issue. We have 2 bank accounts, if you go to reconcile the accounts the reconciliation detail is correct, BUT when you go to List/Accounts you see the balances, they are off, BUT if you net them they're in balance. How do we fix this? Tried doing a Journal entry, BUT That goes the the…

Maybe I'm not understanding the question. Wouldn't you create an invoice for the 1st months deposit & one for the last month's deposit, this one with a different line item, "Last Month's Deposit" that would get posted to a prepaid account. Then when the Customer pays you would apply it to those 2 invoices. Then on a…

Did you customize the order form? If you did, do you have the Tax column showing on the: Screen Fields/Columns. If this box is not checked all your sales will default to non-taxable. Hope this helps. Carrie