Bill, If you create a customer support incident for your performance issue, including the following information, 1. URL Requested 2. Time 3. Email Address we can drill into your specific issue. Additionally, it would be very useful if you used a plug-in like "TamperData" (http://tamperdata.mozdev.org/) in FireFox. If you…

All of your site's checkout traffic destined for NetSuite is definitely HTTPS and secure. However, after examining your site it appears you have embedded Google Analytics script s into your page that does not operate over HTTPS. This is the source of the issue you describe, as this data is not encrypted when retrieved from…

If you could list the affected web sites hosted by NetSuite, I will definitely investigate. Thanks, Ted

We have two sites that run on 100 % on Netsuite....we would like to have more rich content and design....we are working on everyday. www.refurbups.com www.batterymania.com Sincerely Jim Refurbups.com Nice sites! A few of us noticed some broken links on www.refurbups.com, so we looked into it. Seems that it may be caused by…

We are actively working on Issue 183771 with the highest priority. In regards to applying the Axis patch, you have two options: 1) Replace the associated java files with the ones included in the patch and recompile Axis 2) Replace the axis.jar file with the one provided in the patch I recommend doing option #2 as a quick…

We have confirmed the current patch available for download has the correct patched Java files, but the compiled Axis JAR does not have them included. We are working to correct now. Until the Axis JAR in the patch archive is updated, you can apply the Java source code files to the Axis source and recompile to resolve. We…

This is now resolved and suitesource.netsuite.com is again accessible. Thanks, Ted

https://webservices.beta.netsuite.com/wsdl/v2_6_0/netsuite.wsdl Will work. Thanks, Ted

Phil, Currently there is no mechanism to report on when a user logs out. Please file an enhancement request for this functionality. Thanks, Ted Rice

Any bulk processing job that contains more than 25 records will be queued and executed in the order of submission. However, prior to version 2007, bulk processing jobs that contained 25 or fewer records were not executed (queued) if an existing bulk process was running. In version 2007 we removed this restriction and will…

Brian, Issue 125134 has been created to track your problem. Thanks, Ted

The fix for this Issue (# 129953) is now live. We apologize for any inconvenience this caused you or your customers. Thanks, Ted

Account Ids are consistent (the same) between Production and Sandbox. Thanks, Ted

This is being tracked Issue 127870. I have updated your case to be associated with this issue. It is scheduled to be release tomorrow evening. Thanks, Ted

Its happening again. - Submitting a case kicks me out of netsuite. Case submitted - 621911. This is tracked by Issue 131637 and is actively being investigated by development. Thanks, Ted

Please see my response in this thread: https://usergroup.netsuite.com/users/showthread.php?t=6357 Thanks, Ted

This being tracked by Issue 126766 and is actively being investigated with the highest priority. Our sincerest apologies for any inconvenience this may have caused you. Thanks, Ted

Issue 126766 has been resolved by development and currently under verification by Quality Assurance. We hope to release the resolution for this Issue later today. Thanks, Ted

Jeff, What domain is present in the Address Bar (i.e. system.beta.netsuite.com) of Internet Explorer when you receive the Certificate Error? Thanks, Ted

Jeff, Can you please try again and see if the issue is resolved now? Thanks, Ted

Jeff, I am looking into this and will let you know what I find. Thanks, Ted

This is tracked by Issue 121296. The issue has been tracked down to a patch applied to our Application Server Software on Friday Night. We are attempting to roll this back as quickly as possible. We sincerely apologize for any inconvenience caused. Thanks, Ted

The Help System is now fully functional. Thanks, Ted

We have completed rollback of the patch to our Application Server that caused this issue. I have verified on a few affected web sites that issue is resolved. We sincerely apologize for any inconvenience caused. Thanks, Ted

Issue 189758 tracks the web site slowness that is discussed in this thread. It is currently assigned this highest priority (S1) and is being worked on around the clock. We do not currently have an ETA for resolution, but have made significant progress towards isolating the root cause. We understand performance is extremely…

Please see this thread for details concerning this Issue.

Issue 169668 tracks the frequent, and premature, timeout of sessions and is actively being investigated by Development. For any affected user above, is your Browser homepage set to NetSuite (as reported by Mathieu)? Does the "time out" occur in proximity to opening a new browser window or tab? Thanks, Ted

A fix for Issue 169668 is currently in testing and will be released once verified. Thanks, Ted

All dates used for the uptime numbers on status.netsuite.com are in the United States Pacific Time Zone. The service interruptions on 03/27/2009, 03/28/2009 and 03/29/2009 were the result of a defect in our deployment platform (Application Server). We have worked around the defect and are continuing to work with the vendor…

Today's service interruption was the result of a defect in our deployment platform (Application Server). We are currently working with the vendor to insure it does not occur again in the future. Our monitoring detected the interruption and it was resolved as quickly as possible. This interruption is applicable to our…