The Standard search Criteria does not contain "Most recent message". The only other search criteria is "Status" == "is not Closed". I attempted to set "Most recent message" == True, but then received no notifications on changes.

When reading some sales documentation from Netsuite about the site builder module it says: "NetSuite Site Builder enables companies to build and manage entirely customizable sites built with any tool (such as Macromedia Dreamweaver®) that automatically links with NetSuite’s accounting, inventory, and customer management…

And from the help system: https://system.netsuite.com/help/helpcenter/en_US/Output/Help/WebSite/WEB_WEBSITEHOSTING_HDIHostaSite.html#998420

I agree. This seems like basic functionality. Lack of simple essential functions (associating a case to the user who created it) and the ability to integrate these function in a timely fashion hurts your product. Why waste my time entering enhancement requests if nothing seems to get done with them. NetSuite -- please…

Great question, any luck with this? If so, please share your code!

Has anyone come up with a work around for this enhancement request?

CRM case management has seen no improvements since I have been a NetSuite customer. I would guess this is because the majority user-base is not demanding it. We are looking at external support products, and eventually, working on getting rid of NetSuite for this reason.

Give it a few more years, this enhancement request (69363) has only been opened for about 5 years now ;)

I talked to a project consulting manager at netsuite, and when asked how to get things done for enhancements, I was told that I needed to "Lobby for support from the support groups". I was also told that maybe my forum posting will grab the attention of a netsuite employee who can get things done. Every day we have cases…

I understand that many requests are being asked of NetSuite. But why does it take so long to get an "enhancement" that seems to be essential to customer service/case management implemented? I just checked on the enhancement request ( but found it as 69363), 1708 days old, 4+ years! I don't see enhancement 127112 when…

Agreed! I actually stopped submitting enhancement requests also because of the pain, and lack of response. I also loved the quote in this thread about lobbying for support. I talked to a project consulting manager at netsuite, and when asked how to get things done for enhancements, I was told that I needed to "Lobby for…

This enhancement 112571 does not seem to match the request. Setup>Company>Company Information: User is requesting more default return email address options then what we currently have.

You can see what I did here: http://support.mnxsolutions.com/Advanced-Dedicated-Linux-Support I took the line and put everything in one line rather than splitting it into two <TD>s as it were.

We are looking at upgrading checkout in our next year's release. This would include significantly more customizationa s well as a one-page checkout option. Thanks, -e Any update on the one-page checkout option?

I don't have this option, "Setup > Web Site > Customize Text > Headings subtab". Is this option available with out the advanced site builder option?

Just wondering if your python library has progressed. I am looking to use python as well, and would prefer not to re-invent the entire wheel ;)

We are an IT provider, and maintain custom information on systems that we maintain for our customers. The saved search that was created is on a customer record, "Server Information". Server information contains information such as IP addresses, SSH port numbers, Asset tag / serial number information. The Server information…

It seems an enhancement already exists (although it is about 805 days old). 112514 - Add the ability to default 'Give Access' field through customer entry form and automatically generate a password for new customer records created manually.

1. There is no "Require password change on first login" for Customer 'Access' tab setup. Is this automatic (always forces a new login)? Or simply does not require? If latter, then how do others manage password assignment, especially when automatically notifying the customer of access? What about editing the new customer…

I customized the Access tab to have a button that generates a unique (actually random) password that the admin can cut and paste into the contacts password field eliminating having to come up with password. They are cryptic enough that probably most customers would hurry up and change anyway. Can you share your code for…

We were back in at 9:40 for reference. On the status.netsuite.com page, it said the further details would be available shortly, although I never saw further details.

This is a fun game: Defect 157836:Custom Transaction Body Field Displaying Formula Text in Webstore, SLT Age 443 Defect 161163: Lists > Support > Cases > Awaiting Support Reply does not update to "Yes" when Customer responds to Case [if case has a custom status], SLT Age 362 Defect 164189:Message contents being removed…

We signed up 11 months ago, and having a free account for our accountant was a selling point. - Nick

As of yesterday, my saved searches with custom <HTML> section stopped working. They are still reporting properly, just the display of the contents is not what it should be. NetSuite is adding the it's own <HTML> to the beginning (along with some css), thus encapsulating my <HTML>.... </HTML> sections. Anyone else…

Same thing here. We began setting this up yesterday, and just a few minutes ago the cases were submitted.