Category 235
Discussion List
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Example for the Global functionSummary: Can anyone please provide the example for using the Global function: getEndDate(startTime, duration, durationUnit, scheduleId) Content (please ensure you mask a… -
I am not able to view the categories in Manage Categories for HR Helpdesk task. How can I update itSummary: I am not able to view the categories in Manage Categories for HR Helpdesk task. How can I update the categories? Content (please ensure you mask any confidentia…
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How to remove/Disable Classic SR and WO UI PageSummary: We are using redwood UI Pages for SR & WO Next gen and we don't want our users to use classic Service and Work order Page How to remove or disable the classic S… -
Is it possible to only show email conversation in a subview or panel?Summary: Is it possible to only show email conversation in a subview or panel? Content (please ensure you mask any confidential information): On activities panel, we can…
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Automatic assignment of service request for manual queue changesGood day, I have two queues that are being used for a specific service request category. For the first queue the case is assigned using service assignment rules to check…Stephan van der Walt 31 views 4 comments 0 points Most recent by Stephan van der Walt Fusion Service
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Processing Electronic Invoices through CMK (Format - ZugFeRd, XRechnung)Hi Connects, As part of implementation project of 'Processing Electronic Invoices through CMK' functionality for Germany and Malaysia country, we are taking following ap…Jiten Jataniya 158 views 6 comments 1 point Most recent by DeepakJadhav7253 Payables, Payments & Cash Management -
Explore 25A Fusion Service Center Extensibility Improvements!Discover how the latest extensibility features empower system implementors and Fusion Service Center teams to create tailored solutions that transform customer experienc… -
Isolating View Privilege for "Users and Roles" TileHello, I've been testing different Function Security Policies and Data Security Policies combinations to be able to add only view access in the "Users and Roles" tile to…
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When I create a field service work order from Fusion Service, I encounteran error.Summary: When I create a field service work order from Fusion Service, I encounter the following error: "The area for the work order wasn't found. Verify the values and …
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How to set up Case types and Primary Households in Case management for HR Help Desk?Summary: How to set up Case types and Primary Households in case management for HR Help desk ? Content (please ensure you mask any confidential information): While editi…
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How to default Division field based on Logged in user?Summary: Hi @Edson Junior, Oracle On Case creation we have to default division based on logged In user division. could you please guide us how to default division field …
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Service Home Page ExtensionSummary: I’m trying to add a metric card to the Service homepage using the sample code attached, but it isn’t working as expected. Could someone please guide me on how t…Prakash Dharamsodh 339 views 19 comments 0 points Most recent by Karyn Kurland-Oracle Fusion Service -
Oracle Web Chat for Service (WCFS) Engagement Engine for Fusion Service ChatSummary: Hi, We are trying setup Oracle Web Chat for Service (WCFS) with Oracle Engagement Engine for the "DCS Portal" for Fusion B2B Service. We followed the documentat…AparajitMalliJawaharBapu 161 views 6 comments 0 points Most recent by Petra Bikkembergs - Oracle Product manager DCS-Oracle Digital Customer Service
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Retrieving Schedule Frequency Details for ESS Jobs Scheduled via REST APIAfter scheduling an ESS job using the REST API, we need to obtain the schedule frequency details for that particular job. We can utilize the "Get Job Request Information…
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how to capture user login and logout detailsSummary: In oracle fusion service how to have audit logs of a user when logged in 2. logged off 3. Time stamps of the above. Who created the user? Content (please ensure…
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Email templateSummary: Hello community, When sending an email to generate an SR, if a client does not exist, an email with the following template will be sent to the client. Can you t… -
BPM Worklist does not open from Prod or Dev environmentsSummary: When attempting to access the approval workflows in Horizon via Setup & Maintenance> Manage Task Configurations for Human Capital Management, the page keeps spi…Viraj Mapari 97 105 views 3 comments 0 points Most recent by Mihai Nedelea-Oracle Fusion Applications Administration
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Service Centre - How to hide assign to smart action?Summary: Hi @Edson Junior, Oracle On Service request overview page , we have update assigned to OOTB smart action. could you please guide us how to hide this smart actio…
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Add BI report in fusion front endSupply chain execution → Inventory Management → Manage Item quantities. In the above screenshot, I have added an OTBI report in the fusion front end. But I am not able t…Pranav Shourie C 14 views 0 comments 0 points Started by Pranav Shourie C Supply Chain Orchestration
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how to change the reply to email address for Fusion Service request?Summary: Currently system is defaulting the Channel name as Reply To email address, how to change it. Content (please ensure you mask any confidential information): Vers…
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How to create a button to initiate a Smart Action on the SR Edit pageSmart actions can simplify navigation, making your user interface neat. But, users might click buttons without thinking about typing an action. This post will show you h…Edson Junior, Oracle 550 views 3 comments 2 points Most recent by Edson Junior, Oracle Fusion Service
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Custom Role RequirementHow to create a role created that allows for the user to create, edit and map work centers to cost centers, as well as creating, editing and mapping procurement categori…
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Report Requirement on Email activitiesHi team, We have a requirement to create a report to start measuring the TAT and extract the data from Fusion -> SR Activities. We could not find any Subject Area or tab…Lucian Hidis 161 views 3 comments 0 points Most recent by Bodhisattwa Mukherjee-Oracle Fusion Service
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How does the BU default for a requisition preparer ?What configurations are required for changing the default BU of a requisitioner in "Edit requisition preferences" of oracle cloud procurement. Currently, there is no sec…Aniket Mate 25 views 1 comment 0 points Most recent by Ifeanyi Katchy-Oracle Self Service Procurement
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Capacity of Helpdesk agentSummary: Please let me know the maximum capacity that can be assigned to a Helpdesk agent. Also, please let me know the maximum capacity of an agent present in the Overf…Moumita Chakraborty 2 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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Add Part Details Popup: How can we add new custom fieldSummary: On Service Request detail page we have enable Parts subtab. To add part, a popup appear to select Service Activity code and item details. We have business requi…
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make fields mandatory in Part order in service requestI need to make two fields mandatory in Parts order popup of the service request page, Users are missing this field and if the field is null our sales order will not proc…
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how to populate and update context specific dff value while doing data migration for customerWe have been trying to populate the context specific values in customer site and Customer account level through FBDI but the data we update on the DFF segments does not …RK V 21 views 1 comment 0 points Most recent by Andreea Laura Panait-Oracle Receivables & Collections
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Unable to assign user in PDH item change order workflow at schedules stageHi, Customer has requirement to assign item change order workflow schedule stage to specific users, but unable to see that in 24D upgrade, where as for same upgrade my c…