Category 235
Discussion List
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Case Management - The Case Category displays as an ID number not a descriptionSummary: We are using Case Management for HR Help Desk/Employee relations cases and have utilised the category field to give us granularity of the different categories o… -
Trigger Email notification when specific category is added in attachmentSummary: Hi, We have added attachment category "Notice of Action" under attachment. Our Use case is : when user add that type of category into the attachment under Case …
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What is the Base table for Activities Subtab under ContactsSummary: What is the Base table for Activities Subtab under Contacts as shown in the screenshot. We want to create a report based on Inbound call traffic from Contacts r… -
Can we define items under Root item class and then later moved to specific classesSetup of CX products We are setting up Cx Sales and Service only for business, no SCM process will be setup in Fusion. For Product setup prerequisites are configured, ho…ViswaG 21 views 2 comments 0 points Most recent by Carmen, User Assistance Oracle CX-Oracle Fusion Service
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1want to do this in Service module, we dont want to use contract managment or Subscription managementSummary: We want to configure Service Level Agreement, like Customer Products, terms and condition, serverity, availability, service covered, in Service module like defi…
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How to allow particular role only to use Internal Note" and forward options for compose buttonSummary: we want to allow users of particular role only to use Internal Note" and forward options for compose button in message subtab of service request. under compose …Bhagyashri Patwardhan 22 views 3 comments 0 points Most recent by Karyn Kurland-Oracle Fusion Service
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How to make a virtual field requiredSummary: Hi community, I have the virtual fields ibAssetPkVF and productVF and I would like to make these fields mandatory depending on the value of the Type field. This…Ricardo BarreraR 13 views 1 comment 0 points Most recent by Rahul-Singh-Support-Oracle Fusion Service
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Can we define DFF(s) which can store multiple values?We need to define DFFs which can accept multiple values from the user. Is it possible to do so in Oracle fusion?
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Is it possible to search for a document within a case?Summary: Our client has a requirement where they would like to be able to search for a document within a case so that is easy to retrieve and provide if needed. Does thi… -
Is it possible to rank/order queue resourcesMy client has a scenario where they have multiple resources assigned to a queue and are using automatic assignment via omnichannel. There will be a primary resource that…
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REMINDER: CX Solution Overview Demos this Week!Register today for our CX Solution Engineering led Solution Overview Demos this week on February 19th & 20th across our Marketing & Sales Unification, Revenue Transforma… -
ways to retrieve service request due date into groovySummary: We have a due date field on service request object , standard field. It is formula field which gets auto updated once the SR is created. is there any way to ret…
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is it possible to setup the SR owner and still run Queue assignment?Summary: Queue assignment works only if the queue and the "Assign to" are empty. a few customer asked to be able to automatically assign the SR to the creator but still … -
Schedule an Environment Refresh (P2T) on Fusion Cloud (Sales and service)Hi, we have a requirement from our customer and they need to schedule an Enrivonment Refresh (P2T) once every two month. Is this possible to achieve? And in case of yes,…Mariachiara 48 views 3 comments 0 points Most recent by Mihai Nedelea-Oracle Fusion Applications Administration
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How to apply invoices in already created receipts in bulk through FBDI?We have created receipts in bulk, which is unapplied, now we want all the created receipts to be knock off against the invoices in bulk. So how it is possible, it didn't… -
Posting Status without using AP_INVOICES_PKG.GET_POSTING_STATUSHi All Is there any way to check the AP Posting status without using this Package( AP_INVOICES_PKG.GET_POSTING_STATUS(Header_id)) in oracle Fusion Thanks, ArunArun Karthi 33 views 2 comments 0 points Most recent by Arun Karthi Payables, Payments & Cash Management
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Getting error while calling web service from triggerSummary: while calling a web service from before update trigger , we are getting the error as follows : Exception: [JBO-29000: Unexpected exception caught: javax.ws.rs.P…Bhagyashri Patwardhan 31 views 5 comments 0 points Most recent by Karyn Kurland-Oracle Fusion Service
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Example for the Global functionSummary: Can anyone please provide the example for using the Global function: getEndDate(startTime, duration, durationUnit, scheduleId) Content (please ensure you mask a…
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I am not able to view the categories in Manage Categories for HR Helpdesk task. How can I update itSummary: I am not able to view the categories in Manage Categories for HR Helpdesk task. How can I update the categories? Content (please ensure you mask any confidentia…
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How to remove/Disable Classic SR and WO UI PageSummary: We are using redwood UI Pages for SR & WO Next gen and we don't want our users to use classic Service and Work order Page How to remove or disable the classic S… -
Is it possible to only show email conversation in a subview or panel?Summary: Is it possible to only show email conversation in a subview or panel? Content (please ensure you mask any confidential information): On activities panel, we can…
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Automatic assignment of service request for manual queue changesGood day, I have two queues that are being used for a specific service request category. For the first queue the case is assigned using service assignment rules to check…Stephan van der Walt 31 views 4 comments 0 points Most recent by Stephan van der Walt Fusion Service
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Processing Electronic Invoices through CMK (Format - ZugFeRd, XRechnung)Hi Connects, As part of implementation project of 'Processing Electronic Invoices through CMK' functionality for Germany and Malaysia country, we are taking following ap…Jiten Jataniya 162 views 6 comments 1 point Most recent by DeepakJadhav7253 Payables, Payments & Cash Management
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Fusion Service Event Schedule and ReplaysDon't Miss Out on Our 2025 Fusion Service Events! We’re thrilled to bring you a year of exciting and insightful Fusion Service events! With monthly sessions covering a w… -
Explore 25A Fusion Service Center Extensibility Improvements!Discover how the latest extensibility features empower system implementors and Fusion Service Center teams to create tailored solutions that transform customer experienc… -
Isolating View Privilege for "Users and Roles" TileHello, I've been testing different Function Security Policies and Data Security Policies combinations to be able to add only view access in the "Users and Roles" tile to…
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When I create a field service work order from Fusion Service, I encounteran error.Summary: When I create a field service work order from Fusion Service, I encounter the following error: "The area for the work order wasn't found. Verify the values and …
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How to set up Case types and Primary Households in Case management for HR Help Desk?Summary: How to set up Case types and Primary Households in case management for HR Help desk ? Content (please ensure you mask any confidential information): While editi…
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How to default Division field based on Logged in user?Summary: Hi @Edson Junior, Oracle On Case creation we have to default division based on logged In user division. could you please guide us how to default division field …