Category 235
Discussion List
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Service Home Page ExtensionSummary: I’m trying to add a metric card to the Service homepage using the sample code attached, but it isn’t working as expected. Could someone please guide me on how t…Prakash Dharamsodh 362 views 19 comments 0 points Most recent by Karyn Kurland-Oracle Fusion Service -
Oracle Web Chat for Service (WCFS) Engagement Engine for Fusion Service ChatSummary: Hi, We are trying setup Oracle Web Chat for Service (WCFS) with Oracle Engagement Engine for the "DCS Portal" for Fusion B2B Service. We followed the documentat…AparajitMalliJawaharBapu 163 views 6 comments 0 points Most recent by Petra Bikkembergs - Oracle Product manager DCS-Oracle Digital Customer Service -
Retrieving Schedule Frequency Details for ESS Jobs Scheduled via REST APIAfter scheduling an ESS job using the REST API, we need to obtain the schedule frequency details for that particular job. We can utilize the "Get Job Request Information…
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how to capture user login and logout detailsSummary: In oracle fusion service how to have audit logs of a user when logged in 2. logged off 3. Time stamps of the above. Who created the user? Content (please ensure…
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Email templateSummary: Hello community, When sending an email to generate an SR, if a client does not exist, an email with the following template will be sent to the client. Can you t… -
BPM Worklist does not open from Prod or Dev environmentsSummary: When attempting to access the approval workflows in Horizon via Setup & Maintenance> Manage Task Configurations for Human Capital Management, the page keeps spi…Viraj Mapari 97 107 views 3 comments 0 points Most recent by Mihai Nedelea-Oracle Fusion Applications Administration
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Service Centre - How to hide assign to smart action?Summary: Hi @Edson Junior, Oracle On Service request overview page , we have update assigned to OOTB smart action. could you please guide us how to hide this smart actio…
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Add BI report in fusion front endSupply chain execution → Inventory Management → Manage Item quantities. In the above screenshot, I have added an OTBI report in the fusion front end. But I am not able t…Pranav Shourie C 14 views 0 comments 0 points Started by Pranav Shourie C Supply Chain Orchestration
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how to change the reply to email address for Fusion Service request?Summary: Currently system is defaulting the Channel name as Reply To email address, how to change it. Content (please ensure you mask any confidential information): Vers…
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How to create a button to initiate a Smart Action on the SR Edit pageSmart actions can simplify navigation, making your user interface neat. But, users might click buttons without thinking about typing an action. This post will show you h…Edson Junior, Oracle 575 views 3 comments 2 points Most recent by Edson Junior, Oracle Fusion Service -
Custom Role RequirementHow to create a role created that allows for the user to create, edit and map work centers to cost centers, as well as creating, editing and mapping procurement categori…
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Report Requirement on Email activitiesHi team, We have a requirement to create a report to start measuring the TAT and extract the data from Fusion -> SR Activities. We could not find any Subject Area or tab…Lucian Hidis 161 views 3 comments 0 points Most recent by Bodhisattwa Mukherjee-Oracle Fusion Service
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How does the BU default for a requisition preparer ?What configurations are required for changing the default BU of a requisitioner in "Edit requisition preferences" of oracle cloud procurement. Currently, there is no sec…Aniket Mate 22 views 1 comment 0 points Most recent by Ifeanyi Katchy-Oracle Self Service Procurement
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Capacity of Helpdesk agentSummary: Please let me know the maximum capacity that can be assigned to a Helpdesk agent. Also, please let me know the maximum capacity of an agent present in the Overf…Moumita Chakraborty 1 view 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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Add Part Details Popup: How can we add new custom fieldSummary: On Service Request detail page we have enable Parts subtab. To add part, a popup appear to select Service Activity code and item details. We have business requi…
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make fields mandatory in Part order in service requestI need to make two fields mandatory in Parts order popup of the service request page, Users are missing this field and if the field is null our sales order will not proc…
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how to populate and update context specific dff value while doing data migration for customerWe have been trying to populate the context specific values in customer site and Customer account level through FBDI but the data we update on the DFF segments does not …RK V 21 views 1 comment 0 points Most recent by Andreea Laura Panait-Oracle Receivables & Collections
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Unable to assign user in PDH item change order workflow at schedules stageHi, Customer has requirement to assign item change order workflow schedule stage to specific users, but unable to see that in 24D upgrade, where as for same upgrade my c…
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How to retrieve Generic Lookup code using REST APIOracle provides 3 REST API types namely Common, generic and Standard lookups to retrieve respective lookup values. I need to search for lookup codes under lookup type "P…
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fusion cloud API understanding update timestampSummary: i need to ingest some data using the API at this endpoint: "logisticsRestApi/resources-int/v2/repetitionSchedules" . this returns me json that contains links to…
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Need to create a custom bell notification in SaaS environment using REST APIFound the REST API to create custom notifcation but there is no as such request payload mentioned to proceed with. Also, need information on attributes alse mentioned in…sailesh_cloudare 21 views 3 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service -
Where can I find the list of allowed attachments for Legacy HR Help Desk (Service Offering)?I need to find out what attachments we are allowed to upload to Legacy HR Help Desk Service Requests (Service Offering/B2B Service version of Help Desk, not Redwood/Next… -
How to hide View Audit Log button from Subview page?Summary: Hi @Edson Junior, Oracle How to hide View Audit Log button from Subview page? Content (please ensure you mask any confidential information): Version (include th…
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Work Order Edit Page Actions in RedwoodSummary: Hi Community, I have two queries when on an Edit page in Redwood WO -: Can the Cancel Tasks (in SS below) button be hidden? Can a new custom action be created o…
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How to call external Webservice for PO Module like Order Management Sales Order CreationSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…Ramesh Mandava 11 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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Manage revaluations - multiple ledgers use the same revaluation ruleHi team, Our user have some confusions on the manage revaluations and need a official answer from Oracle team. Why the data access set can limit the user ledger access b…Marcy Gao 13 views 1 comment 1 point Most recent by Mihaela Cozma GL-Oracle General Ledger & Intercompany
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Failed Imports error file should have Primary Key along with other detailsWhen we import a file using import management and if it fails, we get an error file with the reasons of failure of the records. This file should also have the primary ke…
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Purge of SRs' attachments and messagesHi, our customer needs a formal confirmation regarding the following aspect by Oracle: once a Service Request is deleted, all related messages and attachments are also d…
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Outbound Emails from Service Request Not Received by RecipientsSummary: We are encountering an intermittent issue where outbound emails sent from Oracle Fusion Service Request to external recipients via the Smart Actions "Compose Me…
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Create a Contact and Account Record When a Case is Created Using Inbound MailSummary: Create a Contact and Account Record When a Case is Created Using Inbound Mail Content (please ensure you mask any confidential information): The requirement is …