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Check out the NEW Dream It Space, where you can create and vote on Ideas to improve the Oracle Marketing Cloud Products. This is your direct line to the Product Team to let them know what enhancements you would like to see in the products.
Want to see what Ideas are already out there and being voted on or do have an idea you want to share, click here to get started.
Ask your questions in Oracle Community rather than through email. Not only will you be helping everyone by establishing the answer in a way that other people can use it, you'll be helping the person with the answer by limiting the number of times they answer it. Plus, you'll receive a more thorough answer by engaging the community rather than a few select individuals.
When you mark a discussion as a question you're giving people even more incentive to answer. Once they do you can mark their answers as correct or helpful -- you'll give their reputation a boost.