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Field Service
Discussion List
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How to configure Oracle Field Service?Content We have Oracle Service Cloud (Right now)environment, and would like to configure Oracle field service as well. Please let us know how to configure Oracle Field S… -
Configuring Routing ProfileContent Hi All, I was trying to run the routing feature in OFSC on bucket with two activities in pending status. After running the routing plan I get an error 'No provid…User_2025-02-03-19-54-31-936 19 views 4 comments 0 points Most recent by User_2025-01-31-15-52-40-757 -
Resource WorkZone Mismatch ErrorContent Hi, When I try to move activity on Core Manage Interface via drag and drop I am getting "Resource workzone mismatch" error. The 2 resources have the same work zo… -
New Field Addition UPDATE in Notifications in Oracle Field Service CloudContent Hi All, Oracle Field Service Cloud. I want to add a property field in the Notifications Configuration-> Notification -> Activity -> Update Activity (New Field) T…User_2025-02-03-17-18-39-270 13 views 0 comments 0 points Most recent by User_2025-02-03-17-18-39-270
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Using the list of Technicians to populate a combo boxContent I’m looking for a property that contains a list of technicians that I can add to a mobile form. Or, I would like to create a custom property that uses the techni…
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Travel time alternativesContent Hi, This is a question around travel time computation within OFSC. OFSC offers predictive travel and google maps integration for travel time computation however …
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Single Sign On Capability in OFSCContent Hi, Does OFSC support Oracle Single Sign On for login? Version Oracle Field Service Cloud
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Move activities between techniciansContent Does OFSC supports movement of activities between technicians during routing process? If yes how can this be achieved? Thanks Version Field Service Cloud
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Datasource MappingContent Hi All Has anyone connected SFDC to OFSC datasource and made use of external data source object details in sfdc. I am trying to do same, unfortunately do not kno…User_2025-02-03-19-33-14-904 33 views 0 comments 0 points Most recent by User_2025-02-03-19-33-14-904
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Stop booking activities once quota consumed is 100%Content Hi, I have enabled %stop booking for a time-slot/Capacity Category combination. So once Quota used = Total quota for a time-slot/capacity category combination no…
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Drip feed assignment capability in OFSCContent Hi All, Just wanted to understand whether drip feed assignment capability exist in OFSC? Thanks Shilpa Version Field Service Cloud
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How to activate routing plan for a bucket ?Content How to activate routing plan for a bucket ? Edited by eleep to have a more specific subject title.
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OFSC vs Oracle Service cloudContent How Oracle Field Service Cloud differs from Oracle Service Cloud?
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Outbound Request from OFSCContent Hi All Is there anyway we can capture the request being sent by OFSC to external system when external system notification is triggered by OFSC.
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ETA WorkforceContent Hi All Has anyone work with ETAWorkforce app. if yes please let me know the configuration details. i keep getting error unable to connect to TOAUser_2025-02-03-19-33-14-904 42 views 0 comments 0 points Most recent by User_2025-02-03-19-33-14-904
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SOAP get_activity API gives blank responseContent Hi, I am trying to hit get_activity with a valid activity id but still it gives blank response. Request: 2016-09-29T12:45:31+05:30…User_2025-02-03-19-27-40-011 23 views 2 comments 0 points Most recent by User_2025-02-03-19-27-40-011
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SOAP Ui to OFSCContent Hi All I am trying to create activity by using soap ui. I am getting the following error 17 Can't create activity: 65574: insert_appointment: The 'workTypeId' ma…
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How to generate auth_string tag using SHA256Content Hello, I am generating auth_string using below procedure: SHA256("2016-09-27T19:01:31+0530" + SHA256( "password" + SHA256("soap"))) soap --> 736BC2D4E0945110E88F…
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OFSC SalesForce IntegrationContent Hi All I am trying to integrate OFSC with SFDC. When i create activity in Salesforce then activity flows into OFSC. However when the activity is updated in OFSC …
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'Create Activity' API call from siebelContent We are in the process of integrating OFSC with siebel application. Objective of this integration is, whenever an Activity is created in siebel the same should be…User_2025-02-03-19-37-16-153 22 views 0 comments 0 points Most recent by User_2025-02-03-19-37-16-153
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How can we get the one way streets to show in Oracle maps ?Content Hello, Google used to provide us with the one ways in versions prior to 16.2. Our dispatcher adjust routes in certain occasions and need to consider one ways to …User_2025-02-03-17-48-08-742 15 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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How do we upgrade OFS demo site ?Content How do we upgrade OFS demo site available for partners ? -
Choosing a mobile device and browser + browser compatibility test URLContent For complete information about the OFSC (TOA) Browser Support Policy, please visit this link: https://cx.rightnow.com/app/answers/detail/a_id/8415 Oracle Field S… -
Does Activity API or Inbound API support dates and times with time zone info?Content Our Work management platform that is made up of multiple products (including OFSC) passes all dates and times in UTC time zone. (E.g. 2016-08-12T08:44:00.000Z) I…
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Using REST APIs: Update Workzone from MetadataContent Hello, We are trying to make a process to update our workzones, we can get the workzones using get work zone from METADATA, and this is OK. But the request to up…
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Field Service Accelerator errorContent Hi , The Accelerator for integarating OFSC with OSVC is throwing an error after adding the dll in addin manager.
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Simulation of Routing without affecting live dataContent Is it possible to simulate different planning scenarios and check results without affecting the live data. We need to test different routing and plans and decide…
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Why we need oracle field service?Content Hi All, Can anyone clarifies why we need oracle field service as we already have oracle service cloud? I want to understand the customer can raise an issue and s…
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Resource API - Get Work zones from only those who have them defined.Content Hi, I'm looking to replicate/copy one resource hierarchy from one system to another. I have extracted the resource information from source system, but I have not…User_2025-02-01-07-02-40-559 11 views 0 comments 0 points Most recent by User_2025-02-01-07-02-40-559
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Plugin API usageContent I was exploring Plugin API documentation : http://documentation.custhelp.com/euf/assets/docs/Field_Service/16.2/pdfs/april2016_new_features.pdf. If a particular …