Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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Renewal controls specified at Subscription are not workingSummary: We are implementing Subscription Management module and defined renewal template with few default value and overriding the values at Subscription Level i.e. Days… -
Subscription Ownership transfer to another customer through Install Base Asset.Summary: Hi, Could you provide any document where we can check how an included warranty subscription can be transferred to another customer once we update the customer i… -
Do we have a way to attach the document on the subscription product level?Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable): -
Subscription Events model - Setup a Business Event for Active SubscriptionSummary: Would like to know how to create an event using the Events model. Requirement - For a subscription when it becomes Active , and say for a particular Customer - …
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Covered Level tab under subscription product for items with "Subscription" Sales Product TypeSummary: Can we display Covered Level tab under subscription product for items with "Subscription" Sales Product Type. Content (required): Covered Level is displayed for…
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Subscription Management: Ceiling Price List - system doesn't apply the Ceiling PriceSummary: Subscription Management: Ceiling Price List - system doesn't apply the Ceiling Price Content (required): We are implementing Subscription Management and in the …
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Is it possible to get all the records on Team subtab in Subscription via groovy or REST api?Summary: We want to get all the records on the Team subtab under Subscription. Content (required): We want to get all the records on the Team subtab. But we can only get…
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AR Invoices generated from Subscriptions - should not be auto numberedSummary: AR Invoices generated from Subscriptions - should not be auto numbered Content (required): Currently, in AR module all the transactions are with manual numberin…
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OSM integrate to Oracle Cloud AR questionContent Hello, We would like to do the POC between OSM and Oracle Cloud AR. Do we have the basic service mapping out of the box and publish the charge to Account Receiva…
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For a model item (BOM) can we associate different warranty to parent asset and different included waSummary For a model item (BOM) can we associate different warranty to parent asset and different included warranty to a child asset?Content Hi Team, We want to know whet…
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How can we track usage for a contract which is still not billed to customer?Summary: The billing cycle is Quarterly. We want to know the usage in between quarter for the contracts. Is there any standard way to track it? Content (required): The c…
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How can we transfer the Asset from one customer to another including warranty entitlements.Summary How can we transfer the Asset from one customer to another including warranty entitlements.Content Hi Experts, We have a requirement where an asset can be transf…
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Adding Custom fields on Renewal Template on SubscriptionSummary We want to add a custom field on renewal template. Is this possible?Content We want to add a custom field on renewal template. Is this possible?
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How the Volume Discount work in OSMContent Hi, I have a use case and see how it can be done in OSM. Volume Discount on the total MRC Spend - Multiple customers (meaning multiple subscriptions) contribute …
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Invoice Early with No AmendmentContent Hello, I think this was mentioned in a future release but can this be confirmed? It is extremely inconvenient to need to amend each line every time we need to in…
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REST API usage billing amount updated in response, but not updating in OSMContent Hi, We tried to use the REST API (see below) to update the usage billing amount field. It did update in Response, but not updating in the application. Please adv…
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Question about Oracle Analytics Cloud and Subscription ManagementContent I work with Oracle Analytics Cloud (OAC) and do not know much about Oracle Subscription Management Cloud 21c service. My questions are: 1. Can OAC be be used to …
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Evergreen SubscriptionSummary How to Create and Manage Evergreen SubscriptionsContent Folks, I'm looking for information on Evergreen type Subscription. In EBS it was one of the renewal optio…
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Subscription Management ItemsContent As per the Subscription management Implementation guide we can create 3 types of Items Included Warranty Items( Customer orders : No) , Extended warranty Items( … -
Edit Dates on Payment scheduleSummary We are looking for a possibility of changing the dates on a payment schedule once the subscription is activated.Content We are looking for a possibility of chang…
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How to link a sales order from Oracle order management cloud to subscription management cloud?Summary Process flow from the order creation to linking that order to a subscriptionContent Hello! Good morning! I´ve been trying to complete the process flow for a subs…
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Oracle subscription management cloud- DemoSummary Oracle subscription management cloud- Training and Features VideosContent Hello, I am analyzing the offering Oracle subscription management cloud. I need demo, t… -
Usage Amount not getting update via the APIContent Hi, We tried to update the Qty and the amount on the billing line via the API below. The Response comes back with no error. Qty gets updated but not the amount, …
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21C - Pending activation on the product questionContent Hi, I tried to find the pending activation check box in our instance but I cannot see it, do I need to execute anything to get the most update changes?
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Audit log for the user activities in OSMContent Hello, Do we have the audit log in OSM to keep track of user activities? What exactly the user has done within the sandbox? Thanks, Mary
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Oracle Fusion Subscription - API available for Rate Usage (Update Usage Quantity) so Amount gets updSummary Oracle Fusion Subscription - Availability of API for Rate Usage (Update Usage Quantity)Content Hi there, I am attaching the diagram showing the snapshot of Updat…
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Manage Churn Prediction ModelContent Hi, For the Manage Churn Prediction Model, is there a way to know the logic of how the system determines the Churn Probability in each of the subscriptions? I ca…
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Novation processContent Hi, Do we have the functionality OTB to execute the Novation - Moving the subscription from one account to another account? Thanks, Mary
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Payment method on the Subscription ProductContent Hi How can we add the credit card link to be the payment method within the Subscription Product summary screen? Thanks, Mary
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Usage product not integration to ARContent Hi, I created an usage product and populate the quantity and run usage , the amount I can see it on the billing schedule. When I try to run the Send Subscription…