Best Practices
Discussion List
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CPQ Eligibility Rules LimitationsWhat are the practical and system-defined limitations of Oracle CPQ Eligibility Rules? Specifically: Is there a maximum number of SKUs or customers that can be handled e…Yashasvi Seethalam 7 views 3 comments 0 points Most recent by Dillon Witt-Support-Oracle Configure Price Quote -
When Silence Isn’t Fatigue: Technique C for Re‑Engaging Unengaged ContactsFatigue gets a lot of attention, and it should. Fatigued contacts are overwhelmed, and respecting their limits protects your deliverability and your relationship with th… -
Best practices for batching and send strategy?Hi Eloqua Community, I’m scheduling a weekly newsletter send to a list of ~20,000 contacts (dedicated IP) and currently have: “Break send into smaller batches” enabled (… -
Requisitions with New Submission visibilitySummary: Ability to easily identify requisitions with new submission Content (please ensure you mask any confidential information): We recently introduced a new draft st…
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Help with Mongo filter on Transaction Dynamic Menu and Or conditionSummary: we are trying to create an OR condition using MongoDB in Dynamic Menu. But its not working Content (please ensure you mask any confidential information): Versio…
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Does Eloqua use SEGSummary: We've run into a deliverability issue with a client and my IT team is asking: Does the client use a Secure Email Gateway (SEG) or forwarding service that could … -
How to show "Selected Items" count In Different TabsSummary: We have a requirement to show "Selected Items" count present in the "Line Item Grid" tab within different tabs (Copy Config Items). Please help us with you inpu…
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What is the best way to delete duplicate contacts from the MPL without disrupting business?Summary: We have millions of duplicate or thin records (having null values in Email or Contact info), and I want to delete these records as we do not need them. What is …
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What Is Data Priority in Eloqua?What Is Data Priority in Eloqua? Data priority in Eloqua defines which data source is trusted more when multiple sources try to update the same contact field. When new d… -
problems with guest modeSummary: I'm having problems using 'guest' mode in Commerce, when the user adds a product to the cart and goes to the 'shipping' page and returns to Home, the cart is lo…
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Contact Creation Modification by a User EloquaHello! :-) I got the "created/modified by contacts" feature enabled in Eloqua. I saw the below info about the feature: https://docs.oracle.com/en/cloud/saas/readiness/ma…
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Best practic to convert Eloqua Email ID (Deployment ID) to PDF file!Summary: When using the Eloqua Deployment API to send an email, I receive an Email ID in the response, which is perfect. From there, I want to retrieve the email HTML co… -
Product Notice: Sender "From" Address Validation Coming to Eloqua [Nov 2025]With the arrival of Eloqua's 25D (Nov 2025), we're making configuration updates to enhance email deliverability in Eloqua. Overview To better align with email deliverabi… -
screen resolutionsSummary: Hello, We're having problems with screen resolutions. On some screens, all elements (buttons, attributes, etc.) are visible, while on others, you have to scroll…
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Can you add more than one from (bounce) address for a brand in Responsys?I know you can have many Responsys hosted Reply-to Addresses, but with a multi-brand account, can you have more than one From (Bounce) Address per brand in Responsys?
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Quote Transaction NumberSummary: We have a requirement in our project where the quote transaction number should follow a specific sequence, such as AAA001 to AAA999 and then continue as AAB001,…
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login session timeoutSummary: Hello, I would like to know the inactivity closure time in CPQ and, if possible, how it can be changed? Thank you!
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Inbox Trust Starts Here: Mastering the List‑Unsubscribe Header for Deliverability SuccessRespecting Choice, Protecting Reputation: The Power of the List‑Unsubscribe Header Email deliverability is not just about passing technical checks. It is about earning t…
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"Unknown contact" displayed in the report "Camp Analysis Overview by Forms - Total Form Submissi..."Hi! I see a group of contacts that are displayed as "Unknown Contacts" in Eloqua Insight reporting - see attachment. Can you please let me know what the possible causes …
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Enable Redwood Based on GroupsSummary: Is it possible to enable redwood only to specific users initially ? if Yes, how can we do it? Content (please ensure you mask any confidential information): Ver…
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Taleo Knowledge Exchange Follow Up - AI Readiness (Nov 25)Thank you to everyone who attended the November installment of the Taleo Knowledge Exchange! We discussed a few of the AI use cases in Taleo and the organizational readi…
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Power Hour Webinar: Mastering Responsys APIs [June 5]Mastering Responsys APIs In this Power Hour, you'll get an overview of our Responsys API capabilities to better understand when to use them, how to test them, asynchrono… -
Differences between professional and hourly requisition typeSummary: I am seeking some clarification regarding the differences between professional and hourly requisitions. Specifically, I would appreciate a detailed explanation …
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Modify status attribute based on "Approve" actionWe created a new status values "Waiting for approval, Approved, Rejected". and in the action " Approve " modify tab we set the value of the status to be approved but we … -
Compliance Ready: Email Sending in EloquaEmail compliance is no longer optional. Compliance Ready in Eloqua is the stage where validated sender addresses, bounceback alignment, MX routing, and signature rules c…
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Is it an industry best practice to remove the CPQ–OM integration and manage all change orders solelySummary:We currently operate with a CPQ–OM integration that manages updating or amending an equipment model, pricing adjustments, approvals, and other order updates, lik…
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Ability to send ace/disqualification questions and answers to candidateSummary: We are considering sending an email to candidates with their answers to the ACE and Disqualification questions upon submission of their application. However, I …
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Capture and Show Old vs New Description on Attribute Change in Model ConfigurationSummary: In our current Oracle CPQ implementation, we have a configuration model where the Description attribute value is dynamically generated based on multiple attribu…
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How can we automatically retrieve rejected files (Profile List, Supplemental, PET) in Responsys?We are exploring ways to optimize our data ingestion process in Oracle Responsys Automating Rejected File Retrieval: You're seeking an automated process to retrieve reje…
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How to default the price book based on the menu attribute?We have a custom menu attribute for the order type, so we need to default the price book based on the value selected and restrict the user from changing it: