Configuration and Administration
Discussion List
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Oracle Live Experience on top of CTISummary: Can we configure Oracle Live Experience on top of a Conputer Telephony Integration? Content (required): Version (include the version you are using, if applicabl… -
Can the chat estimated wait time calculation be modified?This post was created as part of a How to Service Request (SR) Release: 11.13.22.04 Summary of the question: The the average waiting time always return zero seconds, it …Robert Mutton-Support-Oracle 61 views 1 comment 0 points Most recent by Robert Mutton-Support-Oracle Fusion Service
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Best Practices to work with CategoriesQuestion : Best Practices to work with Categories ------------------------------ Body------------------------------------ **This post was created as part of a How to Ser…Mo Xie-Support-Oracle 72 views 1 comment 0 points Most recent by Mo Xie-Support-Oracle Fusion Service
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How to restrict knowledge administrator publishing privileges based on content type?Summary: ------------------------------ Body------------------------------------ **This post was created as part of a How to Service Request (SR) Release: 11.13.22.01.0 …
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Groovy to route SR to Agents.Summary: We are implementing the HRHD to a company, and they want that the SR are assigne to Resourses without considering the limit of work and even if the resourse are… -
Unable to change the SR Status by Partner UserSummary: We have a scenario where Service Requests are automatically assigned to a Partner user. When the partner user logs in and reviews the SR, he is not able to chan…
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Groovy - Unsupported methods .getOrganization()Summary: I'm trying to return the current users Organization for some logic on a page layout. However using the script below it returns null in the logs and when assigni… -
Restrict Service request category based on another fieldSummary Restrict Service request category based on another fieldContent Hi, We have a requirement to show only few Categories on Service request based on another field o…User_2025-02-10-16-58-36-742 70 views 3 comments 1 point Most recent by Manpreet Kaur2412 Fusion Service -
Action Plan - Business UnitsSummary: When creating a new action plan aciton, is the feature to include the Business Unit still available in the most recent version of B2B? As on some reference docu…
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Survey using Engagement Cloud - ServiceSummary Survey using Engagement Cloud - ServiceContent Hi, Can we send survey to customers to capture their feedback on Support Request in Engagement Cloud Service or ma…
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DCL field in oracle Engagment cloudSummary: Hi All, Is there any way to add the or conditions in the field. I am trying to retrieve the values of all the Assets which is related to Account and Category we…Muthulakshmi Muthaiah-262443 31 views 0 comments 0 points Started by Muthulakshmi Muthaiah-262443 Fusion Service
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21D - Streamline B2B Document SharingWe are testing the configuration to enable intelligent matching for new suppliers to trading partners in OBN. Here's a link to the documentation. https://www.oracle.com/… -
Calculate Service Request (SR) Milestone on Date ReportedSummary: Change the calculation of SR Milestone from Creation Date to Date Reported Content (required): The client sometimes receives late notice of an issue and raises … -
PoC for Service EntitlementsSummary: Would like to demo Service Entitlements / Milestones / First Response Metric in a Non-Publishable Sandbox Content (required): I have performed the necessary set…
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Feasibility check of Service Category Name in Search barContent Hi Team, Customer Requirement - Suppose for an SR, third level category is selected and saved the SR. When opening the category field in the SR, is it possible t… -
Merged: We invite you to attend a ⭐️ LIVE ⭐️ webinar to deeply understand your Oracle Cloud Applica…This discussion has been merged. -
Create Service Request from ChatSummary Interaction & SR CreationContent Business Flow: Customer initiates Chat -> Agent accepts Chat -> Chat Wrap-up -> Interaction Creation on Contact Record -> New Se…
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Assigning to queues based on email header informationSummary How can we assigned SRs to the right queue based on where the email was routed from?Content We have created a few different queues and would like to auto assign …User_2025-02-03-23-53-11-047 58 views 1 comment 1 point Most recent by Jitendra Singh-Oracle Fusion Service
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business rule, set custom fieldSummary options for a yes/no custom fieldContent when i use a (contact) custom field in business rules and i want to assign a value. if using a yes/no custom field the l…User_2025-02-11-12-29-28-935 41 views 1 comment 1 point Most recent by Jitendra Singh-Oracle Fusion Service
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Application table for standard coverage under subscription managementSummary Need to query coverage details under subscription management using data modelContent Subscription Management -> Standard Coverage - > (Template details) what is …ViswanathaReddyKetireddy 32 views 4 comments 0 points Most recent by ViswanathaReddyKetireddy Fusion Service
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OTBI Reports getting tagged as CRM instead of HCMContent Hi all, We've noticed that all of the OTBI reports that we have scheduled to go to HR Help Desk are being tagged as CRM instead of HCM, so they are not making it…User_2025-01-31-00-25-12-234 17 views 3 comments 1 point Most recent by Anand DN-Oracle Fusion Service
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Knowledge Locales Article for all usersContent We have articles that are country and locale specific and then ones that need to be globally visible. Trying to determine the best way to do this so that we don'… -
How to make the Severity field to be readonly in layout levelContent Hi Team, I want to make "Severity" field to be readonly for one details page layout out of 5. But the updatable option is non-editable in that layout. So I cant … -
How to enable CTI partner media toolbar for partiular user?Content Hi Team, We have enabled the CTI partner media toolbar in our application by making the below profile option as "Yes" at the site level. So it is visible to all …
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Can we get child record against the selected parent record through API?Content Hi Team, I have 2 FCL field as F1_c and F2_c, in which F2_c having a parent constraint mapping. So If I selected any value from F1_c, then the corresponding mapp…
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First Reponse Milestone Resetting when moving QueuesContent Hello, We've recently moved to category queues for HRHD (old) and have found that when a ticket is moved between queues the First Response Milestone is reset. Th…User_2025-01-31-00-25-12-234 53 views 2 comments 1 point Most recent by ArunKrishna-Support-Oracle Fusion Service
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Assign same login to multiple organization in OCCSummary Login to multiple organization with one usernameContent Is there a way if we assign a user to multiple organization to be able to choose the organization he want… -
How to send email to group members from service requestContent Hi Team, I want to send mail to all the members available in the queue whih is selected in the SR. I tried using Object workflow with Resource group option in th…
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how to Import LOV into applicationContent Hi, I have to create a field with LOV which having number of lists. Is there any option to import the Lookuptype and Lookup code through file import? If anyon aw…
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Page Composer - All custom CRM job roles are not enlistd while creating sandbox for specific rolesContent Hi All, I want to created sandbox to make page level changes for specific job roles. When I select the layer as Job Role, I don't see all the custom CRM Job Role…Jitendra Singh-Oracle 25 views 3 comments 1 point Most recent by Siraj Syed -Support-Oracle Fusion Service