Oracle Best Practice
Discussion List
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How to use Self-service question -> answer agentSummary: We noticed that the "Self-service question→ answer agent" was released as part of 25C, but we are currently unable to access or use it, and its functionality is… -
Are There Any Test Environments or Recommended Learning Resources for Oracle Fusion DCS?Summary: I'm exploring Oracle Fusion Digital Customer Service (DCS) and would like to know if there are any dedicated test environments available for hands-on configurat…
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What is Oracle's alternative to ActiveX being unsupported?Summary: Disablement of ActiveX on Microsoft apps and Oracles alternative. Content (please ensure you mask any confidential information): Back in June, Microsoft made a …
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How to Enable and Test Service Request Summarization with Generative AI in Fusion ServiceSummary This guide explains how to enable the Service Request (SR) Summarization feature in Oracle Fusion Service. The feature uses Generative AI to automatically create… -
Time Gap Between ESS Jobs in Job SetHi Team, I have a Job Set with two ESS Jobs, and I need the second job to start 1 hour after the first one finishes. And also wanted to know what the maximum amount of t…
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Looking for a way to Automate Custom ESS Jobs CreationWhile migrating custom ESS jobs from instance to other instance, we have to create it manually. so we are looking for a way to Automate Custom ESS Jobs Creation/migratio…User_9INCA 4 views 2 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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How to manually change the retention % in the Standard PO based AP invoiceHi, I tried to create an invoice with retention and came to know that the retention % is defaulted from the PO. Is there any option to manually change the retention % in…
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Does creating a service request require Accounts to be imported in CX from Oracle ARSummary: Oracle AR has party, customer and site created. To create a service request does it require to create accounts in CX or can the party be used directly in Oracle… -
A Reusable Approach to Implementing Validations and UI Logic in Fusion Service Redwood📑 This article is estimated to take approximately 8 minutes to read, and can save you hours of implementation and research. You are welcome! 😃 📽️ Before diving into this…Edson Junior, Oracle 2.5K views 23 comments 3 points Most recent by Edson Junior, Oracle Fusion Service
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How to Show or Hide Recommendation Cards on the Service Request Details PageSummary This article guides you through the steps to show or hide specific recommendation cards—such as Action Plan, Interview, Similar SR, and Knowledge—on the Service …
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How to add a custom foldout panel to the Service Request Edit pageIn the Oracle Redwood template, a foldout panel is a user interface element that helps organize and present information in a compact and interactive way. On the Service …Edson Junior, Oracle 1.4K views 10 comments 3 points Most recent by Edson Junior, Oracle Fusion Service
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fusion table that stores information about email notifications that gets triggers to end users.Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…poornima_kole 6 views 1 comment 0 points Most recent by Dumitru Grosu - Support-Oracle Fusion Service
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How to create a request for proposal in negotiationsOur requirement is to create an RFP within the system. We initially tried setting it up as an RFQ by including all the questions under the requirement section, but the o…
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How to Enable the SR Details Page for Selected Users in Oracle Fusion ServiceSummary This article shows you how to enable and test the new Service Request (SR) Details Page in Oracle Fusion Service for a select group of users. This is useful if y…
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Proxy Functionality in Oracle FusionIn R12 there was a proxy functionality(Whenever a person is going on a leave, he assigns his work to another user as proxy, Do we have any such functionality in cloud?
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What's best practice for importing customers for both CX Service and ARSummary: What's best practice for importing and managing customer data between AR and CX Service? Content (please ensure you mask any confidential information): CX Servi…
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Feasibility to Transfer PO Service dates from Distribution level to AP Distribution level in ERPWe are working on a requirement where we want to Transfer PO Distribution level Start date and End Date to AP distribution level start date and end date. Let us know if …Prasoon1211 21 views 1 comment 0 points Most recent by MiaM-Oracle Payables, Payments & Cash Management
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How to Automatically Assign a Queue Upon Case CreationAs of 24A, automatic queue assignment is not supported OOTB on Case creation. However, this can be achieved using Object Workflow and Groovy: Login to App Composer Creat…
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Can we restrict the list of employees in REASSIGN Option under actions in Approval notifications?While we are searching for an User to reassign a transaction, can we restrict the dropdown to show only the managers?MandalaCharitha_AssociateConsultant 23 views 2 comments 0 points Most recent by MandalaCharitha_AssociateConsultant Workforce Management
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How to Create ‘Quick Action’ Buttons on the Service Request Details PageSummary This article explains how to add custom ‘Quick Action’ buttons to the Service Request Details page in Oracle Fusion Service. Quick Actions help agents quickly pe…
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Another user lock happens while setting the custom object DCL value in the activities custom DCLAnother user lock happens while setting the custom object DCL value in the activities custom DCL field. We have a Custom object ,while creating the activity we are setti…Kanne Ramu 32 views 6 comments 0 points Most recent by Umamaheswarareddy Ambati-Support-Oracle Sales
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Send email with pdf attached that is generated by BI publisherSummary: BI publisher report is created to generate a pdf. When a Service request is closed the customer should get an email with Service Report pdf. Content (please ens…Hardik Gupta 22 views 2 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service
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Import Audit logs from Oracle Service cloud (Right Now)to Oracle Fusion Help Desk or Case ManagementSummary: As part of our migration initiative from Oracle Service Cloud to Oracle Fusion Help Desk and Case Management, we intend to move not only the case management dat…Chandramouli Yangareddy 34 views 3 comments 0 points Most recent by Michelle Walter-Oracle Fusion Service
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How to Bypass the SSO Login for External customers to login in Bill Management Portal.Summary: Is there any way to Bypass the SSO Logins for External Customers to Login to Bill Management Portal? Content (please ensure you mask any confidential informatio…KLK Chaithanya 3 views 1 comment 0 points Most recent by Ashutosh Bhatikar-Oracle Financial Consolidation and Close
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How to add and remove columns on the account & contact pickersOverview In this Tip article, we are covering a Fusion Service Center Extensibility feature available in 23C. Now, adding and removing columns from the account and conta…Edson Junior, Oracle 272 views 8 comments 1 point Most recent by Edson Junior, Oracle Fusion Service
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Does Multifund Accounting affect the behavior of Receipt Posting to Ledger?We have enabled the Multifund Accounting to a certain instance and we notice that we can't post the receipt (applied to an invoice that is not already posted to ledger) …Joyce Gutierrez 11 views 1 comment 0 points Most recent by Anca A-Oracle Subledger Accounting & Accounting Hub
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SQL for BIll to and Ship To Contact name from Sales OrderHello, What is the SQL used in the OTBI model for SELECT "Distributed Order Orchestration - Order Headers Real Time"."Bill-to Contact"."Related Party Name" s_1, "Distrib…LauraStanford-Oracle 12 views 0 comments 0 points Started by LauraStanford-Oracle Reporting and Analytics for SCM
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How to create Accrual Clearing Rule for POs with 'Closed' StatusHow to create Accrual Clearing Rule for POs with 'Closed' Status.
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Request for Confirmation on SOAP to REST API Equivalents in Fusion 25CHello Team, Please note that we are building a VBCS page for Direct Debit functionalities using Fusion API calls. Based on our findings, below are some of the SOAP APIs …Srinivasa Vallabha-Oracle 11 views 2 comments 0 points Most recent by Srinivasa Vallabha-Oracle Receivables & Collections