Redwood
Discussion List
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Redwood Features and Service Center BehaviorHi, we had already opened service requests about this last year and we were told that Redwood does not support After Create triggers. We wanted to check whether this is … -
Is it possible to update solution notes automatically when service request is closed?Summary: Hi @Edson Junior, Oracle @Karyn Kurland-Oracle, with the help of Generative AI features is it possible to update solution notes automatically when service reque…
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In Redwood UI, the action plans are starting automatically as soon as they are associated with SRWe have created multiple Action Plan templates that we associate with Service Requests. In the Redwood UI, when an Action Plan is added from the Action Bar of the SR, th…
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Unable to Use AI Agent Team in Service Center UISummary: We have created an AI agent team using a Admin user; however, the agent is not available for selection or use within the Service Center object UI in Smart actio…
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How to conditionally set the field value on the Service Request Create pageHi there 👋, In this video, Athira S. Nair from our UI Events Framework team discusses the importance of setting field values conditionally and introduces a solution that…Edson Junior, Oracle 299 views 2 comments 0 points Most recent by Edson Junior, Oracle Fusion Service -
Can we restrict to show only desired languages in the Language picklist on Login PageSummary: Can we restrict to show only desired languages in the Language picklist on Login Page Content (required): Hello, We want to display only 2 languages on the Lang…
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Enabling Custom Menu for Image & PDF Previews in SR Attachments - Oracle Fusion ServiceOverview Oracle Fusion Service provides an out-of-box (OOB) preview capability for image attachments exclusively within the Service Request (SR) object. This functionali…
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Redwood : Smart Actions based on Object FunctionsSummary: Creation of SR Smart Actions based on Object Functions does not have option 'Object function returns a URL' and 'Browser Window Target' Content (please ensure y…
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How to remove add contact button from service request edit page in redwoodSummary: @Edson Junior, Oracle, could you please help how to remove "add contact" button from service request edit page in redwood? Content (please ensure you mask any c…
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Redwood Service Un-Expected BehaviorI'm working on a Redwood service implementation, and I'm facing an issue with the Details page in Visual Builder. The page is being displayed using the Action Plan fragm…
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User is unable to edit the category in responsive requisition page.Summary: Category is not Editable in responsive requisition page, but user is able to edit the category in classic page. Content (please ensure you mask any confidential…uppara kiran-Oracle 61 views 8 comments 0 points Most recent by Ashok Sriniva-Oracle Self Service Procurement
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Hide Add Absence Button on calendar page under Time and Absence on redwood pageAs duration is not getting auto populated while applying absence under ME > Time & Absence > Calendar, would like to hide Add Absence Button on calendar on redwood page
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How to complete task created by another person which role is needed to give permisionSummary: If I have 2 users, User A and User B, and User A create one task under the service request. Now I want to complete that task by the User. In that case, User B i…
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How to map Queue ID in SDP Variable in Service Center layoutSummary: Hi Team , We are trying to display the ‘Assign To’ (Resources) dropdown values based on Queue Resources in Service Center Redwood. For this, we are using a Sing…
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features enabled under the Gen AI enablement for the Redwood Service Center?Summary: Hi @Edson Junior, Oracle @Karyn Kurland-Oracle Could you please share the detailed list of features that have been enabled as part of the Gen AI enablement init…
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How to fetch external VBCS application links dynamically instead of hard coding the link in VBSSummary: We want to pull external links dynamically instead of hard coding the links in Redwood VBS and don't want to update it manually when migration to prod occurs. @…Yuvraj Mapari 49 views 9 comments 0 points Most recent by Yuvraj Mapari Visual Builder Studio for HCM
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Recent Items for Contacts and Custom Objects in Service HomeDisclaimer: This is a reference solution which is not intended for direct use in production environments. You take responsibility for making any necessary changes to the…Swathi Cherukuri-Oracle 18 views 0 comments 2 points Started by Swathi Cherukuri-Oracle Fusion Service
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How to set Action Bar Properties in Visual Builder StudioOverview This article provides a guide on how to set the Action Bar Properties in Visual Builder Studio. It addresses a common need among customers to limit their action…Edson Junior, Oracle 201 views 3 comments 1 point Most recent by Edson Junior, Oracle Fusion Service
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END OF LIFE NOTICE: Classic Sales and Service Experience in FusionOracle is announcing the retirement of the Classic Sales and Service user experience in upcoming Fusion releases. Beginning with the 26D update, the Classic interface wi…Justin Anderson-Oracle 108 views 0 comments 1 point Started by Justin Anderson-Oracle Fusion Service -
Change Drawer Size for Add ProductsSummary: On Create Opportunity, I was able to increase the Drawer size, I want the same drawer size while the "Add Product" is clicked. I have tried by using Smart Actio…
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Regularly Updated - Redwood Resources for Oracle Fusion ServiceIntroduction: Fusion Service Road to Redwood and AI - Webcast Replay 5 reasons to move to Fusion Service Redwood Fusion Service Demo Demo and Benefits of the new Redwood…
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Unable to use "Self-service chat agent"Summary: We noticed that the "Self-Service Chat Agent" was released as part of 25C, but we are currently unable to access or use it, and its functionality is unclear. If…
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how to take service requests fields data without making extra rest callSummary: Hi @Sono Chacko-Oracle @Edson Junior, Oracle How can I retrieve the Service Request field data without making an additional REST call? I tried the following, bu…
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Clarification on Redwood Adoption Policy and Classic UI Deprecation in 25C Environment Details:Product: Oracle Fusion Cloud HCM Current Version: 25B Query Regarding Version: 25C Business Impact: Our organization is in the process of strategic planning for the mand…Victoria Schrader-Montgomery 88 views 5 comments 1 point Most recent by Gaetano Pugliese HCM Communicate
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How can hide the pagination icon from Service request pageSummary: On the Service request details page, it shows the Pagination icon, which I added in the image. This is in fusion service Need to remove or hide this Icon. Can y…
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Setting Service Console Tab Label as SR Number in Oracle Fusion ServiceDisclaimer: This is a reference solution which is not intended for direct use in production environments. You take responsibility for making any necessary changes to the…Swathi Cherukuri-Oracle 29 views 0 comments 2 points Started by Swathi Cherukuri-Oracle Fusion Service
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Open Contact in a New Service Console Tab When Accessing from SRDisclaimer: This is a reference solution which is not intended for direct use in production environments. You take responsibility for making any necessary changes to the…Swathi Cherukuri-Oracle 46 views 0 comments 2 points Started by Swathi Cherukuri-Oracle Fusion Service
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Integrating AI Agents in Fusion Service Center to Boost Agent ProductivityOverview In this walkthrough, we focused on launching an AI Agent through a Smart Action inside Service Center. It’s important to note that Ask Oracle (Chat Drawer) is a…
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Groovy script to change status when a User responds to Help Desk RequestWe need a groovy script to change the status to 'User Responded' as soon as a user responds to Help desk request. Client is not satisfied with the one provided by Oracle…
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Fragment Details: cx-svc-custom-child-object-listAuthor: This How-to article is a contribution from @Sono Chacko-Oracle This section explains the parameters and events available for the fragment that displays child obj…