Service Request Management

Discussion List

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  Activities not appearing in Interaction history

  Summary Task of type 'Call' not appearing in Interaction historyContent Dear Team, I would like to understand more about this interaction history tab. as I understand it…

  Received Response

  Reghu.Kamal 52 views 3 comments 0 points Most recent by Reghu.Kamal Oct 8, 2018 6:48AMFusion Service
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  Purpose of "SVC_INTERACTION_ENABLED_OBJECTS" profile option

  Summary What is the use of "SVC_INTERACTION_ENABLED_OBJECTS" profile optionContent The description says " Comma-separated list of business objects that automatically cre…

  Accepted answer

  Reghu.Kamal 48 views 4 comments 0 points Most recent by Melinda Uhland-Oracle Oct 4, 2018 4:29PMFusion Service
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  CDM with engagement cloud

  Summary Engagement cloud flow with CDMContent Hello Team, I need inputs on CDM which now sell with engagement cloud by Oracle. Please do we have some document from which…

  Received Response

  Saurabh Sharma-71758 59 views 4 comments 0 points Most recent by Saurabh Sharma-71758 Sep 28, 2018 7:44AMFusion Service
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  Work Order Creation - Error

  Summary Error on WO creationContent Hello Team, I am working on the integration b/w engagement cloud and OFSC for work orders and for this, following the helpful documen…

  Received Response

  Saurabh Sharma-71758 50 views 1 comment 0 points Most recent by Ahmadin-Oracle Jul 10, 2018 8:36PMFusion Service