Reporting and Analytics
Discussion List
-
Exception on time since opportunity status changeContent Am I able to create an exception off the last time an opportunity status changed? Here's the statement I want to create: if the opportunity status equals x, and …User_2025-02-03-16-48-16-590 12 views 2 comments 0 points Most recent by User_2025-02-03-16-48-16-590 Reporting & Analytics for B2C Service -
Adding Work time interval into a SLA queue report.Content I currently have a report looking at the Service level of multiple queues completing incidents within set time frames. It currently is based of incident start an…User_2025-02-03-19-20-38-574 17 views 1 comment 0 points Most recent by User_2025-02-03-20-16-45-224 Reporting & Analytics for B2C Service
-
Changing report layoutContent Good Morning I am new to service cloud and are after some help on a very basic report. In the screenshot attached I have created a grid report that displays the …User_2025-02-03-19-27-36-051 30 views 3 comments 0 points Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service
-
Conditional link web chat widget to try and determine how often the widget is displayed to customersContent Hi colleagues, I am reporting on a conditional link web chat widget to try and determine how often the widget is displayed to customers. In some instances this i…User_2025-02-03-16-20-21-531 26 views 1 comment 2 points Most recent by User_2025-02-03-19-31-14-086 Reporting & Analytics for B2C Service
-
Unable To Retrieve Incident Queue Statistics From Oracle Service Cloud.Content Hi guys, I want to retrieve incidents queue statistics like chat queue statistics with help of Rest API end point. For this I have been through with oracle Rest …User_2025-02-03-18-15-16-757 16 views 3 comments 0 points Most recent by Narendra Muttineni Reporting & Analytics for B2C Service
-
Reports giving different resultsContent Hi colleagues, I may be missing something very obvious but I am looking for your help. Running out-the-box reports 3008 and 3009 for the same period gives slight…User_2025-02-03-16-20-21-531 22 views 2 comments 0 points Most recent by User_2025-02-03-17-38-42-482 Reporting & Analytics for B2C Service
-
Reporting Incident Performance by OrganizationContent Not sure if I've posted this question in the past however here is my conundrum. I now have an incident performance report the way I need it however I still need …User_2025-02-03-18-36-38-730 17 views 2 comments 0 points Most recent by Chuck Udzinski Reporting & Analytics for B2C Service
-
Filtering a report by comparing Account "Display Name" with a Custom Field in OrganizationContent I'm trying to create a report for people in our customer service dept so that each customer service representative sees only those opportunities assigned to them…User_2025-02-03-18-15-20-995 25 views 10 comments 1 point Most recent by Erica (Leep) Anderson Reporting & Analytics for B2C Service
-
Chat and or email dashboardsContent Im looking to build a chat and or email dashboards which can show me everything related to chats or emails within a given time frame (Date created). Im just wond…User_2025-02-03-18-52-34-989 17 views 2 comments 0 points Most recent by User_2025-02-01-08-18-48-897 Reporting & Analytics for B2C Service
-
Extend Answer Effectiveness report (ID#206)Content Hello, We are trying to extend the functionality of Answer Effectiveness report. This report is currently showing number of incidents and chats. We would like fu…Gireesh Bhat 22 views 1 comment 1 point Most recent by User_2025-02-03-20-16-45-224 Reporting & Analytics for B2C Service -
How to display complete data in Report columns when using Add-InContent Hi, I have string like String value=the major international rugby tournament held in the Americasorganized by the Pan American Rugby AssociationIn 1944 the 50th …User_2025-02-03-19-49-42-846 22 views 10 comments 1 point Most recent by User_2025-02-03-19-49-42-846 Reporting & Analytics for B2C Service
-
how calculate Agent engagement and user engagement time chat_agent_performance_intervals table ?Content i have created 2 reports, in one report i used Chats table and add one column with below expression : sum( if( chats.termination_event IN (1,2,4,13), date_diff(c…User_2025-02-03-20-38-38-926 15 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
-
Time left in the SLA - a solution (excluding the waiting time)Content Hi Everyone, something that might be of interest: a solution to calculate how much time is left to solve a ticket within the SLA, taking into account the out of …Geraud Andreux 55 views 2 comments 4 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
-
Access report variable in asp.net codeContent Hi, I have created the variable in report and I want to access the variable through .net code and assign the value . I have tried through below filter code but i…Mohana Gopal S-Oracle 12 views 2 comments 0 points Most recent by Mohana Gopal S-Oracle Reporting & Analytics for B2C Service -
Get IReportFilter valuesContent Hi, I have a report and it has docked filters, i know how to get rows values from a report using Report Command Add-in, but i am trying to get values from report…User_2025-02-03-19-49-42-846 36 views 4 comments 2 points Most recent by User_2025-02-03-19-49-42-846 Reporting & Analytics for B2C Service
-
Inline Editing for product and categoryContent Hello everyone, Can anyone tell me if they have found a way to allow inline editing of the product and category fields in a report. This would be really useful f…User_2025-02-01-08-44-34-192 36 views 1 comment 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
-
Search completed incidentsContent How can I search in completed incidents? I only seem to be able to search in open incidents. I have created a report with a date filter, status filter and Summar…User_2025-02-01-07-02-22-710 16 views 3 comments 0 points Most recent by User_2025-02-01-07-02-22-710 Reporting & Analytics for B2C Service
-
If someone leaves chat before they enter queue, does this count in abandonment rate?Content Hi colleagues, I wonder if someone can help with this question If someone leaves a chat before they enter the queue, having clicked the chat request button – doe…User_2025-02-03-16-20-21-531 26 views 1 comment 0 points Most recent by User_2025-02-03-19-31-14-086 Reporting & Analytics for B2C Service
-
Data dictionary/definition reportContent Hi colleagues, Does anyone know if its possible to generate a report of table columns with their data definition included? Thanks in advance DQ Version Service C…User_2025-02-03-16-20-21-531 49 views 0 comments 0 points Most recent by User_2025-02-03-16-20-21-531 Reporting & Analytics for B2C Service
-
Highlight Highest/LowestContent Hi, I am wondering if there is an easy way to change the formatting (color) or a row in a report based on if the value in one of columns is the Highest/Lowest of…User_HMBBH 31 views 2 comments 1 point Most recent by User_2025-02-03-19-49-42-846 Reporting & Analytics for B2C Service -
Calculating Time Left to Process using Relative Date DifferenceContent We need a field that shows the remaining time to process on unresolved service requests. The formula created by our system integrator uses absolute time. It is w…Dorothy Perez 38 views 4 comments 0 points Most recent by Geraud Andreux Reporting & Analytics for B2C Service -
Updating due date when in Waiting status (SLA)Content Hi All, we are trying to get to display the time left in an open incident (or the updated due date), before it hits the SLA. That should be recalculated regularl…Geraud Andreux 54 views 5 comments 0 points Most recent by Geraud Andreux Reporting & Analytics for B2C Service
-
Find all scheduled reports for a recipientContent Is there any way of seeing who the recipients of a scheduled report are, or seeing all reports going to a recepient? I've been asked to reassign schedules so all…User_2024-12-17-21-03-03-062 50 views 24 comments 1 point Most recent by User_2025-02-01-08-18-48-897 Reporting & Analytics for B2C Service
-
Search on single dateContent Hi all, I have a docked filter where a user can search a date/time type field for incidents submitted on a certain date, however whenever a date is selected it t… -
Field called AND/OR (c)Content I am working on some Report Improvements (i.e. fixing reports that don't consistently run) and working on one that searches thread key words. I stumbled upon the…user3511667 23 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service -
Counting unique valuesContent Hi all, I'm attempting to make a report which will indicate if advisors are creating incidents in quick succession. We have an issue with some advisors forgettin…User_2025-02-03-16-16-36-032 32 views 1 comment 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
-
Calculating Month over Month Percentage ChangeContent Hi, I'm looking to find the function in Oracle Service Cloud that can calculate percentage change between a month and its previous month. As shown in the attache…User_2025-02-03-18-03-35-071 110 views 9 comments 0 points Most recent by User_2025-02-03-18-03-35-071 Reporting & Analytics for B2C Service
-
Report - Created to Closed w/o Pending Customer TimeContent Sorry for all the questions lately! I need to produce a report that will calculate time the tickets are pending action. Basically open time to closed time, minus…User_2025-02-03-18-36-38-730 27 views 17 comments 0 points Most recent by User_2025-02-03-18-36-38-730 Reporting & Analytics for B2C Service
-
Count of Unique ObjectsContent Hello, I have a question about counting unique objects. I have created a custom object called "Session" and this is tied to a "Group" which is just a menu type F…User_HMBBH 32 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
-
Count of Customer-Created CP AccountsContent Is there a way to report on the number of CP accounts that end-users created (i.e. by using the standard 'Sign Up' link)? Or a way to get a count of all accounts…User_2025-02-03-21-53-19-701 18 views 4 comments 0 points Most recent by User_2025-02-03-21-53-19-701 Reporting & Analytics for B2C Service