Collections Work Area
Discussion List
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How many dunning letters can be sent each time?Summary: Hi, We're using the "Send Dunning Letters" process every month to remind customers to pay for overdue invoices. We have over 1000 delinquent invoices but we fou… -
For Print Receivables Transactions-Email Delivery can we have email body length more than 4000 charCurrently we are trying to customize the email body using HTML code which will be deliveried to customer, But we encountered a issue that email body section length canno…
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Collection Promise to Pay - Put task on HoldSummary: Hi, We have a requirement to a delinquent transaction strategy task - Ex: dunning correspondence On Hold when there is a Open/Collectible Promise open for the t…
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Collections scoring based DUNS number and Number of years that the customer has been doing businesscan we create scoring based on DUNS number and Number of years that the customer has been doing business.Umamaheswara Rao Manukonda 2 views 0 comments 0 points Started by Umamaheswara Rao Manukonda Receivables & Collections -
External Collections Strategy Task Integration isn't enabled message when using RestAPISummary: I'm trying to assign a Collection strategy to a Customer via the RestAPI : fscmRestApi/resources/11.13.18.05/collectionStrategies The error response is: This se…Phil Brine - De Novo 6 views 0 comments 0 points Started by Phil Brine - De Novo Receivables & Collections
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How can you put a collection strategy on hold in Oracle fusionHello all, We have a requirement to put collection strategy on hold. We expect that once the strategy is on hold it will stop all collection activities on hold. Once hol… -
Approvals for Credit Memo DisputesSummary: Approvals for Credit Memo Disputes Content (please ensure you mask any confidential information): We need to define 2 Level Approval Groups, Approval rulesets f…Satish KT 49 views 5 comments 0 points Most recent by sreecharan.kotte-Oracle Receivables & Collections
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how do we manage Collection Manager and Agent Hierarchy on Collections DashboardHi Team, When a collection Manager wants to see his Agents tasks and Dashboard, how are we managing the collections manager and agent hierarchy on the collections dashbo…
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Do we have Collector Performance Dashboard in Oracle Fusion Financials?Summary: Is there any metric or report available to show collector performance in Oracle Fusion Financials? Content (please ensure you mask any confidential information)…Sukanta Saha-Oracle 10 views 1 comment 0 points Most recent by Mallik_D-Oracle Receivables & Collections
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Advanced Collections Strategies and TasksSummary: Strategy Tasks do not reset to pre-wait status when the initial overdue invoice has been paid but newer invoices not yet due for collection have been raised. Co…
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How to prevent transactions showing as 'Delinquent' in collections?Summary: Is there any way to prevent specific transaction types appearing as delinquent in the Collections screen even after they are past due? Content (please ensure yo…
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Issue with Searching Transactions by End-Dated Customer in AR ModuleIn the AR module, we encountered an issue regarding transactions associated with an end-dated customer: Scenario: We created a customer and associated a few transactions…
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Enable notes access at Customer Level in CollectionsSummary: Enable notes access at Customer Level in Collections Content (please ensure you mask any confidential information): We have one requirement to enable create/Man…Rohit Kumar Singh 101 views 4 comments 0 points Most recent by Swapnil Kashid Receivables & Collections
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How to Send Customer letter for Pre-Delinquent customers from Collection Strategy TaskSummary: How to Send Customer letter for Pre-Delinquent customers from Collection Strategy Task? Collection Strategy Task showing lists of correspondence related to dunn…Angshuman Tripathi 14 views 4 comments 0 points Most recent by Praveen Gopalakrishnan Receivables & Collections -
Credit memo is not generating, when dispute is created in collections.After creating a dispute, credit memo is not generated.Fredrick Ignatius 14 views 1 comment 0 points Most recent by Vivek Mandowara-Oracle Receivables & Collections
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Credit Memo application Via LockboxSummary: Is it possible to apply the credit memo in the overflow (record4) using the auto lockbox BAI2 extended generic format Content (please ensure you mask any confid…Kapildev Parnapalli 3 views 0 comments 0 points Started by Kapildev Parnapalli Receivables & Collections
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How to bulk upload info on mailstop at customer site address levelSummary: Hi Experts, How to bulk upload info on mailstop at customer site address level?Pls help. Content (please ensure you mask any confidential information): Version …Aditi Agrawal2650 7 views 1 comment 0 points Most recent by Aditi Agrawal2650 Receivables & Collections
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Send Dunning Letters log says contact information is missing for customer, we require SQL queries.Summary: Send Dunning Letters log says contact information is missing for customer; we require SQL queries to create custom report to add these error detail of the custo…
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Is it possible to send revised invoice copies via dunning process so that it shows updated valuesSummary: Is it possible to send revised invoice copies via dunning process so that it shows updated values We have cases where we plan to use late fee functionalities - … -
Update strategies after being in useSummary: Hi I'm supporting a high edu client, I've configured many Strategies Groups (which is Enabled and In-Use) , Now, business requires to stop strategies group task…
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We have a requirement to extract the communication history in Collections along with the attachmentsSummary: Is it possible to extract the communication history like the dunning letters / promise to pay sent to customers? We have a requirement to extract the data along… -
No collectors display in the Manage resources workspace in collectionsSummary: There are no collectors displayed when I open the Collections icon in Oracle cloud and click on manage resources. I have run all the various jobs in order as de… -
Why Credit Memos are not displayed in Collections Dashboard > Transaction tab?Summary: Why Credit Memos are not displayed in Collections Dashboard > Transaction tab? Content (please ensure you mask any confidential information): Hi, We have create…
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Strategy getting assigned at customer(party) level.Summary: Business level is setup at acct still stratefy is getting assigned at customer level also. Content (please ensure you mask any confidential information): Can yo… -
When do Customers appear in collections delinquent infotile?1.The Issue is sites are not showing in Correct Collector Dash board /Delinquent Tile 2.Account Shows in Dash board/Delinquent Tile but all invoices are at current but n…Madhu Sudhan rao K N 13 views 0 comments 0 points Started by Madhu Sudhan rao K N Receivables & Collections
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What are the standared follow up for a collector in advanced collection module?Need to know what are the options are available for a collector to followup the customer collection in advanced collection module
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how to disable change strategy button oracle fusionHow to disable change strategy button at Collection dashboard, oracle fusion cloudSauravS-Oracle 13 views 2 comments 0 points Most recent by Florin Enache-Oracle Receivables & Collections -
How can i see the Collection DashboardSummary: How can i see the Collection Dashboard ? I have Collection agent as well as collection Manager role still unable to see the COllection Dashboard. Refer attachme…Ashok Kumar Giri 34 views 3 comments 0 points Most recent by Florin Enache-Oracle Receivables & Collections
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collection strategy is notSome old transaction was having older strategy assigned as per the previous setup , now i change the strategy in manage strategy assignment and then assign the strategy …
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Regarding oracle collection notesHi @Deepak Singal We have used third party tool to load collection notes into the system, among 100% of the date we are trying to load 12months data but unfortunately sy…User_O5PC5 12 views 3 comments 0 points Most recent by Sairam Surampalli-Support-Oracle Receivables & Collections