Field Service
Discussion List
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You can't create the sales order because one or more items can't be priced. (RCL-5985032)Summary: You can't create the sales order because one or more items can't be priced. (RCL-5985032) Content (please ensure you mask any confidential information): We are … -
Generation of Field Service Work Orders from Maintenance CloudSummary: Hi, We are implementing the Preventive Maintenance Flow for Customer Assets leveraging Service Logistics, Maintenance Cloud, B2B Service and Field Service. Afte…Ankish-Oracle 30 views 4 comments 0 points Most recent by Srikanth Venkatasubramanyan Service Logistics -
Manage Charges and Estimates - Technician Field is not editable?Hi Team, I encountered an issue while trying to modify the Technician and was unable to complete the process. Could you kindly assist me in understanding the possible re…
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Ability to add item field in create maintenance work order pageHi team, When we are doing a Depot Repair and creating a maintenance work order from Manage Depot Repair screen, is it possible to add Item field in the pop up that appe…
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How to setup additional Currency for Debrief Expense ItemsWe are not sending the Expense info to the Costing or Sales Order. We just need to capture what was the Expense Incurred by the Field Service Engineer. However, with one…hussamyousufkunju-Oracle 3 views 0 comments 0 points Started by hussamyousufkunju-Oracle Service Logistics -
How to populate warehouse at a header level in order from service requestHi, When orders are created from Service Request, Warehouse is sent to the line level, how do we populate Warehouse at the header level as well for orders created from S…
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Post charges - Parts Returned not sending to Costing TransactionsSummary: We are posting charges by debriefing parts used. Included install and deinstall of parts. Parts installed is going to Costing module in the cost accounting txn,…hussamyousufkunju-Oracle 1 view 0 comments 0 points Started by hussamyousufkunju-Oracle Service Logistics
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Best Approach to Define the Service org in Oracle CloudSummary: Am looking for what is the best practices to define a Service Org in Cloud? Why am asking is in Inventory org parameters setup there is a options logistics serv…
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Best practice for Contingent worker field service technician and costing billing for such resourceSummary: Client will like to know how contingent worker fields service technician works in OOTB Oracle fusion. How they should created? whether they should be created as…
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Debriefing Labor Hours for Technician temporarily working for different RegionSummary: Hi Experts, We have a Business case where Field Service Engineer who belongs to a Particular Inventory Org (Manage Field Technician in Service Logistics), eg: S…hussamyousufkunju-Oracle 1 view 0 comments 0 points Started by hussamyousufkunju-Oracle Service Logistics
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Will Debriefing of Parts Added update the Installed Base HierarchySummary: As per the standard functionality of Service Logistics, when Posting a Debrief (Add Part) from OFS when a Part is Installed to an Asset (Asset on the Debrief He…hussamyousufkunju-Oracle 2 views 0 comments 0 points Started by hussamyousufkunju-Oracle Service Logistics
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Share as PDF functionality for custom plugin developed in OFSCSummary: We are currently facing a persistent issue with the Field Service Report, which was created using a plugin. This report features a SHARE option intended for sha…venkatesh ravi 12 views 1 comment 0 points Most recent by Sandesh Chandrappa-Oracle Service Logistics
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Manage Work Orders and Charges Debrief List Access ControlSummary: The Debrief Charges are submitted by Field Technicians who are working for different Business Units. How can the Field Administrator access in Manage Work Order…hussamyousufkunju-Oracle 11 views 3 comments 0 points Most recent by Sandesh Chandrappa-Oracle Service Logistics
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Required column mappings for the below mentioned entities from the UISummary: 1. UI Navigation : Service Page > Details Page > Audit History Required column : Modified Object 2. UI Navigation : Service Page > Details Page > Audit History …Krutika Narayankar 1 view 1 comment 0 points Most recent by Sandesh Chandrappa-Oracle Service Logistics
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How to lock and unlock assets from UI and API?Summary: Hi team, We want to lock an asset so that others cannot make update to it when we are doing any changes, and we need this functionality from both UI and API, I …
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Can we use dummy Install base in generic Work OrderSummary: Can we use dummy Install base in generic Work Order Content (required): We have a requirement where business is unable to provide correct install base number wh…Nittin Sharma 11 views 1 comment 0 points Most recent by Sandesh Chandrappa-Oracle Service Logistics
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How to add attachments in Manage Charges and Estimates UISummary: Need to add attachments in Manage Charges and Estimates UI Content (required): We need to record customer acceptance of the estimates. Thus, we want to upload t…Abhishek Sinha 21 views 1 comment 1 point Most recent by Sandesh Chandrappa-Oracle Service Logistics
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Estimates to be posted into sales order for billingSummary: Estimated charges to be posted into sales order, instead of actual charges getting posted for billing. Content (required): In Service Logistics, We are entering…Muthukumaran J 21 views 1 comment 1 point Most recent by Sandesh Chandrappa-Oracle Service Logistics
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Can Service Logistics Work without Service Cloud?Oracle Service Cloud is not licensed while Maintenance Cloud and Field Service are in scope, Team is thinking to build custom Service request and work order objects to m…
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REST API for Projects and Tasks to post the Debrief LinesSummary: We are using Service Logistics REST service debriefs/{debriefHeaderId}/child/lines in OIC program to create Debrief Transactions in Service Logistics > Manage C…
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How can I create/add infolets on Service Logistics landing page?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Destination Organization Has no Value in Part RequirementSummary: While trying to create part requirement in service logistics with type (Replenish Technician Trunk Stock), No destination organization appears. Content (please …Abdelrahman Salah 11 views 2 comments 0 points Most recent by Santosh Lingannagari Service Logistics
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Fusion Service Model Implementation with external install base applicationSummary: Is it possible to Implement Fusion service models(depot repair/Field Service) with external Install base application? Regards, ML
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Business Event when we save charges on Work order for service contractHi Team, I am looking for the Business event name to trigger the OIC integration on save button on charges of work order. Please find the below screen for the same. Than…
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Manage Field Parts inventory page does not show org name/code in organization search fieldSummary: Manage Field Parts inventory page does not show any org name/code in organization search field. I had check all setups for Field service org and has all related… -
Required table and column mappings for the below mentioned entities from the UISummary: Required table and column mappings for the below mentioned entities from the UI UI Navigation : Service Request > Part Detail > Line Required column : Order Num…
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Create Debrief Corrections and Charges functionality is not working as expectedSummary: To make corrections in a charge line, which is already posted. Content (required): With reference to below release notes link, https://www.oracle.com/webfolder/…
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How to Transfer Service Request Data to Generic Work OrderSummary: We would like to transfer the Problem Description from the Service Request to Generic Work Order Content (required): As a part of Business process, there are fe…
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HOW TO MAKE CORRECTIONS FOR DEBRIEF AND CHARGE TRANSACTIONSSummary: To make corrections in a charge line, which is already posted. Content (required): With reference to below release notes link, There are new features discussed …
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How to override the Estimate Price in Service LogisticsSummary: We would like to override the Price in the Service Logistics under Manage Charges and Estimates UI. Content (required): We have a requirement to override the Es…