Help Desk
Discussion List
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HR Help Desk - Contacts tab in SR Details pageSummary: Oracle HR Help Desk - SR details page has the option to add the manager and other employees as Contacts to the Service Request. What is the use/significance of … -
While responding to the Helpdesk Service Request it is showing Error.Summary: While responding to the Helpdesk Service Request it is showing Error. Kindly advice Thanks Content (required): Version (include the version you are using, if ap… -
Emails routed to a Queue automatically depending on the email subject ?Summary: SR Created via Email in HRHD Content (required): Hi, How is the SR created automatically via email based on what 'Subject' or another thing, then is it possible…Waleed-Alhasab-Oracle 23 views 1 comment 0 points Most recent by Simran Gulani Human Capital Management
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Activities sub tab usage in HR help deskSummary: Hi Everyone, Can anyone help me how exactly the create appointment and log a call in activities sub tab work, whether they are used for interaction with the emp…
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How can the employee opening a SR know that the agent has scheduled an appointment or call?Summary: Content (required): Hello experts, the agent the service request is assigned to can schedule appointments and calls on a specific ticket. How the employee openi… -
Unable to see the employees name in the Help Desk Service Request Assigned to list.Summary: Hi All, Unable to see the employees name in the Help Desk Service Request Assigned to list. Please find the screenshot below. Kindly advice on this issue. Thank…
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22C Oracle Case Management vs HR Help DeskSummary: In the Oracle B2B Service Centre Cloud' 22C release notes, Oracle Case Management is announced. Is it different from HR Help Desk, or is it the new HR Help Desk… -
Need to convert 24 hr time format to 12 hr time formatSummary: Need to convert 24 hr time format to 12 hr time format Content (required): Hi I trying to fetch a column from Assignment page where in the UI it shows 12 hr for…
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What is the dat file to load contingent worker using hdl via source system keys combinationSummary: I need to hire contingent workers via HDL using source system keys combinations. Content (required): Hi Team, I need to hire the contingent worker via hdl using…
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Assigned to field is blank for the user on service request edit page for HR HELP DESKSummary: The user is contingent worker with limited access. Content (required): Not sure which exact privilege gives access to list of value for person search field on "…Muskan Dhingra-HCM 293 views 6 comments 0 points Most recent by Muskan Dhingra-HCM Human Capital Management -
List of values not visible in Local and Global transfer in quick action?Summary: List of values not visible in Local and Global transfer in quick action Content (required): List of values not visible in Local and Global transfer in quick act… -
Where can I amend the name format of Resource Name within classic HR Help Desk?Summary: The name format of our resources in Help Desk is different to that within Person Names Content (required): We have amended the name formats in Core HR to be 'Kn… -
Loading global transfer workers through HDL.Summary: Hi All, I am trying to load Worker.dat file and the following is the error occured: An error occurred. To review details of the error run the HCM Data Loader Er…Padamatinti Varsha 51 views 2 comments 0 points Most recent by MandeepGupta Human Capital Management
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Leave balance is deducting 0.5 days extraSummary: Leave balance is deducting 0.5 days extra Content (required): Hi Experts, If an employee applies for the leave duration of 1 day, while applying it shows the du…
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HRHD - Trigger does not start messageSummary: We set the trigger and it works when we change the SR status manually in the UI. The message doesn't work when it's changed by the job (Scheduled Process). Cont… -
Agents cannot see opened requestsSummary: Content (required): Hello experts, an employee opened a request but the agent cannot see it when accessing Help Desk Requests. What could it depend on? The requ…
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Approval for Document RecordsSummary: Approval for Document Records Content (required): When approvals are submitted for employee document record " Contract Renewal" some passed workflow approval wh…
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HR Help Desk documentationSummary: Content (required): Hello experts, is there a detailed documentation available regarding HR Help Desk module in Oracle HCM? In other words, I would need a simpl…
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HR Help Desk - Audit TabSummary: Hi Everyone, Can someone explain the use of the below fields in the Audit tab of the Service Request details page? Show User-Related Details: Shows Impersonator…
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HRHD Unbale to View Correct Milestones/ Matrix against SR milestones sectionSummary: HRHD Unbale to View Correct Milestones/ Matrix against SR milestones section Content (required): HRHD Unbale to View Correct Milestones/ Matrix against SR miles…Rajender Kumar Vallamwar 11 views 2 comments 0 points Most recent by Lisa Bright Human Capital Management
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How are other clients using Service Request Severity field if milestones are based only on categorySummary: We wanted to know how other clients are using the severity field on a Service Request if the milestone standard coverages are only based on categories/sub-categ…Noopur Sapatnekar 11 views 0 comments 0 points Started by Noopur Sapatnekar Human Capital Management -
Need SQL query to get the past dated managerSummary: Hi, The content is, since for inactive employees the manager information will not be there after the LWD, Need a query to get the past dated manager(who was the…
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How to hide contract info in Add Non-worker transaction?Summary: Is it possible to hide contract info section in Add non-worker transaction without impacting other pages like hire an employee, add contingent worker and etc? I…Christian Suarez 23 views 2 comments 0 points Most recent by Christian Suarez Human Capital Management -
What is the Max allowed size of the attachments for inbound emails in Service Requests HR HD?Summary: We would like to increase the size of the attachments for inbound emails in Service Request in the HR Help Desk, today the set up is 10 MB Content (required): S… -
Integration of 3rd party intranet with HRHDSummary: Will it be possible to integrate the company's third party communication tool such as their intranet/chat box with the classical version HR Help Desk module in …Rajaraman Subramanian-Oracle 21 views 1 comment 1 point Most recent by Abhishek Sood HCM Human Capital Management
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Unable load data in person page.Summary: Unable load data in person page. Content (required): Hi Team, I am trying to load the data in person page via HDL in 2 fields. Those 2 fields which i am trying …
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HR Helpdesk knowledge articles pulling through random textSummary: When looking at the list of knowledge articles it has the article name and then has pulled through random text from the answer. Sometimes it is only one word ot… -
Unable load data in person page.Summary: Unable load data in person page. Content (required): Hi Team, I am trying to load the data in person page via HDL in 2 fields. Those 2 fields which i am trying …
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OPA And HCM IntegrationSummary: Content (required): Hi All, Has anyone used OPA and HCM in their project? if so, can you please help us with below queries? 1.) What are the steps to integrate …User_2025-02-08-07-55-38-980 41 views 1 comment 0 points Most recent by Vipulpratap Singh Human Capital Management -
Is oracle going to roll out a BULK loading of service request categories for HR Helpdesk in Nextgen?Summary:- Creating service request categories for the HR helpdesk is a manual process, and the same goes with its action plan and templates, but sometimes it happens tha…