Category 235
Discussion List
-
Schedule an Environment Refresh (P2T) on Fusion Cloud (Sales and service)Hi, we have a requirement from our customer and they need to schedule an Enrivonment Refresh (P2T) once every two month. Is this possible to achieve? And in case of yes,… -
NextGen:Need sample groovy Send Notification to Generic Email When Ticket Assigned to Specific QueueSummary: Hello Experts, Need a notification to be sent to a specific generic address email when a ticket is assigned to a particular queue. Content (please ensure you ma… -
Unable to assign user in PDH item change order workflow at schedules stageHi, Customer has requirement to assign item change order workflow schedule stage to specific users, but unable to see that in 24D upgrade, where as for same upgrade my c…
-
Solution description not visible to employeeSummary: When a agent resolved the SR (HC0000002008) in HRHD (Next Gen - Redwood), data entered in the Solution description field by the agent is not visible to the Empl…
-
CKEditor support for Goal CommentsSummary: In Release 25a it was mentioned that tables are one of the features of the CKEditor, however there is no exact value indicated in the VB Express to show tables.…
-
Example for the Global functionSummary: Can anyone please provide the example for using the Global function: getEndDate(startTime, duration, durationUnit, scheduleId) Content (please ensure you mask a…
-
Add Created Date for Attachment SubviewHi Team How can we add Created Date for Attachment Subview as of now we are able to see only Last Update Date and Last Update By. How can we add Created Date as well?
-
Programmatic Copy SR using Smart ActionsSummary: Trigger Copy SR using a Button Content (please ensure you mask any confidential information): We have a requirement to create a button called 'Copy SR' which wh…
-
How to avoid duplicate contact creation?Summary: Hi @John Vakoc-Oracle, @Edson Junior, Oracle, If contact is already exists how to warn/show msg to user that this contact is already exists if user trying to cr…
-
Smart Action User Entered Feature Not WorkingHi I am trying to use User Entered Feature of Smart Action so that I can manually SrNumber to associate with a custom object. But while doing so I am not getting pop up …
-
send sms when SR is resolvedSummary: Hi Team, I have a requirement to send SMS notifications when a service request is resolved. While exploring the application, I noticed an SMS channel listed und…
-
Failed Imports error file should have Primary Key along with other detailsWhen we import a file using import management and if it fails, we get an error file with the reasons of failure of the records. This file should also have the primary ke…Himanshu_Kumar 4 views 0 comments 0 points Started by Himanshu_Kumar Fusion Applications Administration
-
Understanding Assets and Importing Them Using Import Management in Oracle Fusion ServiceSummary: I am new to Oracle CX Fusion Services Cloud and seeking guidance on what 'assets' refer to in the system. Additionally, I would like to know the steps to import…
-
B2B Service Redwood Implementation: Custom Page NavigationSummary: We've created a custom button and placed it in the landing page of the Redwood Service Request module, we want this button to navigate user to a specific SR cre…
-
can you please highlight the role name or privilege namerole name or privilege name that we should assign to the user to update the "Service Request Categories"? like the below image? the user should only be able to update ca…
-
Activation Failed for SR SimilaritySummary: While following this documentation to activate the SR Similarity Feature: Documentation: https://docs.oracle.com/en/cloud/saas/fusion-service/faiec/activate-and…
-
How to hide View Audit Log button from Subview page?Summary: Hi @Edson Junior, Oracle How to hide View Audit Log button from Subview page? Content (please ensure you mask any confidential information): Version (include th…
-
How do I enable and configure the Procurement and Inventory modules in Redwood?How do I enable and configure the Procurement and Inventory modules in Redwood? Could you provide the step-by-step process for setting up these modules Please provide a …
-
Outbound Emails from Service Request Not Received by RecipientsSummary: We are encountering an intermittent issue where outbound emails sent from Oracle Fusion Service Request to external recipients via the Smart Actions "Compose Me…
-
I can't see the account when creating a work order field serviceSummary: I can't see the account when creating a work order field service Content (please ensure you mask any confidential information): We have created several accounts… -
Isolating View Privilege for "Users and Roles" TileHello, I've been testing different Function Security Policies and Data Security Policies combinations to be able to add only view access in the "Users and Roles" tile to…
-
NGS - How to default account name in picker?Summary: Hi @Karyn Kurland-Oracle @Edson Junior, Oracle We have created custom drawer to create contact fom case edit page. On contact drawer page we have account name f…
-
Service Centre - How to filter Assign to based on queue?Summary: Hi @Edson Junior, Oracle, We have Assign To standard field in Service Request. But in dropdown it is showing all the resources. But we want see only queue membe…
-
How can Service Request numbering prefix and sequence be different for each country/StateSummary: Hi Team, Good to connect with you all. Understand that in current Fusion application the Service Request auto generation is based on a Prefix and Radix format t…
-
Can we have expense reports module on mobile?Can we have expense reports module on mobile? If yes, what is the pre requisite? Can we use all features?
-
rollback a specific commit in VBS Redwood Fusion (from main branch)Dear Experts, Main branch is having final code which user wants to deploy to prod but in between business requested to remove a specific change from code . example as pe…Oracle PaaS Consultant-Oracle 12 views 1 comment 0 points Most recent by Oracle PaaS Consultant-Oracle Fusion Service
-
REMINDER: CX Solution Overview Demos This Week!Register today for our CX Solution Engineering led Solution Overview Demos this week on January 15th & 16th across our Marketing & Sales Unification, Revenue Transformat… -
Has any one used Redwood UI in Oracle Fusion service? Is it recommended for new implementation?Summary: Need to know if we should enable and use Red Wood UI in new implementation for Fusion Service Content (please ensure you mask any confidential information): Loo… -
Is it possible not to clone the Security Console?During a refresh environment, i.e. P2T clone, is it possible not to involve the security console or at least the Job Role name of users?
-
You aren't associated with a valid resource.Summary: When I'm trying to create an activity I found the below error You aren't associated with a valid resource. Make sure the synchronize user GUID process is operat…