Category 235
Discussion List
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How to show more messages on the SR summary pageSummary: I am wondering how to show more than just the last message posted on the SR Details summary tab. Content (required): By default, only the last posted message ap… -
How to get a recommended article to show when a new service request in a specific category?Summary: Inside a service request, when the category is selected as "Accommodation" we are linking an knowledge article called "Job Aid" & we have saved the service requ…Liviu Snop-Support-Oracle 31 views 1 comment 0 points Most recent by Liviu Snop-Support-Oracle Fusion Service
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Refresh Service Work Orther page with GroovySummary: Hello. I had create a Groovy script in Service Work Order to complete most fields of the page introducing only the Asset Number. The code in working ok, but whe… -
Logic of Recommended articles in Service request of B2B service cloudSummary: Logic of Recommended articles in Service request of B2B service cloud Content (required): What is the current logic (fields used) to generate recommend articles…
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How to perform Call Text scanning for the below scenario?Summary: Call Text Scanning – Based on the call text (description) identify the key words and then system should take some actions. For example, if call description has …
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Service Default calendar is not showingProfile value is empty? -
How to send mail notification when add team member to service request?Summary: Need to notify team member by mail Content (required): Dears, We need to notify an employee when added to team member in service requests, how should it be done… -
Custom attribute not showing inside the class matrixAfter adding the below attribute inside manage service mapping Try to select it from the matrix class its not existing in the compare to Attribute list I followed the al…
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One email coming into 2 different mailboxesSummary: We had a recent scenario where an email came into 2 different service mailboxes. One was listed in the To and one in the CC. Only 1 incident was created and bas…
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What is the Maximum Attachment size in a Help Desk Service requestThis post was created as part of a How to Service Request (SR)Release: 11.13.22.07.0 Summary of the question: What is the maximum attachment size limit that could be att…Robert Mutton-Support-Oracle 121 views 1 comment 0 points Most recent by Robert Mutton-Support-Oracle Fusion Service
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Make Springboard Service Requests Icon Opens The Workspace Service Request By DefaultSummary: **This post was created as part of a How to Service Request (SR) How do we make the Service Requests Icon in the Springboard open the workspace version of Servi…ArunKrishna-Support-Oracle 71 views 1 comment 0 points Most recent by ArunKrishna-Support-Oracle Fusion Service -
REST API To Get All The Queues Associated To A Particular ResourceSummary: **This post was created as part of a How to Service Request (SR) Is there a REST API that gives us all the Queues that the particular resource (based on email, …ArunKrishna-Support-Oracle 61 views 2 comments 0 points Most recent by ArunKrishna-Support-Oracle Fusion Service
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Is it possible to edit the Dashboard functionality for HRHD NextGen Service Request?**This post was created as part of a How to Service Request (SR) Release: 22C Summary of the question: Is it possible to edit the Dashboard functionality for HRHD NextGe…Ionut Merisan-Support-Oracle 41 views 1 comment 0 points Most recent by Anand DN-Oracle Fusion Service
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1Why Mobile CX Service is not displaying all components like action plans?Summary: Need to use CX mobile app to handle SRs Content (required): Dears, I have a requirement to use the mobile application to handle service requests but it`s very l…
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How to send bell notification to other resources when an agent forwards messages to them in SR?**This post was created as part of a How to Service Request (SR)** Release: 22B Summary of the question: Need to Send bell notification to other resources when agent for…Olga Buzatu-Support-Oracle 101 views 2 comments 0 points Most recent by George-Enache-support-Oracle Fusion Service
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Ability to close an SR on the same time when an agent is opening itSummary: Content (required): Hi Many times when service agents get a call they are able to provide the answer/service during the call. So they getting into screen of the… -
Is it possible to create multiple Standard Coverage under Subscription Management based on Category?**This post was created as part of a How to Service Request (SR)Release: 11.13.22.04.0 Summary of the question: Is it possible to create multiple Standard Coverage under…Robert Mutton-Support-Oracle 41 views 5 comments 0 points Most recent by Alex Balanovsky Fusion Service
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How to send only bell notification not mail when add team member to service request?*This post was created as part of a How to Service Request (SR) Release: 11.13.22.04 Summary of the question: How to send only bell notification not mail when add team m…Robert Mutton-Support-Oracle 21 views 1 comment 0 points Most recent by Robert Mutton-Support-Oracle Fusion Service
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CKFinder in B2B KMSummary: CKFinder in B2B KM Content (required): In B2C- OKA, image properties have browse server option to upload and store images in CKFinder. Whether Similar feature /…
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How to import articles with attachments in B2B KM using REST API?Summary: We are able to import article without any attachments using content import API : /km/api/v1/content/import but not for articles with attachments with the help o…
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Create new sectionSummary: how can merge between two widgets (RelatedAnswers, ForumList) to create new widget about last updates answers? Content (required): Version (include the version … -
Questions about Chat assignment to queues/agents**This post was created as part of a How to Service Request (SR) Release: 11.13.22.04.0 Summary of the question: The chat is assigned to a queue based on categoryId that…Robert Mutton-Support-Oracle 41 views 1 comment 0 points Most recent by Robert Mutton-Support-Oracle Fusion Service
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Can you add a file attachment to a service request through a URL?**This post was created as part of a How to Service Request (SR) Release: 11.13.22.04.0 Summary of the question: Is it possible to add a file attachment to a service req…Robert Mutton-Support-Oracle 41 views 1 comment 0 points Most recent by Robert Mutton-Support-Oracle Fusion Service
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How to add flag on Attachment field in Service request ?Summary: we are trying to add a Flag on Attachment Field but, not unable to get Attachment details through the webService as well as there is no specific object for it a…Harinath Boga 41 views 1 comment 0 points Most recent by Tony Phetbourom-Support-Oracle Fusion Service
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Is oracle support a TLS handshake for Inbound Email?Summary: **This post was created as part of a How to Service Request (SR) Is Oracle support a TLS handshake for Inbound Email? Content (required): Is oracle support a TL…
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Comlete record insertion while failing ESS jobContent (required): We 're running Groovy function with Schedule Custom Groovy Object Functions ESS job. Function body: def exceptionErrorMessage = '' try{ //do processi… -
How is the subscription selected for SR Milestone?Summary: Hi, I have two subscriptions - 1 is included warranty, 1 is service agreement. Both of them have covered level of asset (SN#100) and standard coverage with enti… -
How to setup auto assignment of Service Request to Queue in Oracle B2B ServiceSummary: Check out our latest blog post on "How to setup auto assignment of Service Request to Queue in Oracle B2B Service"! Content (required): https://blogs.oracle.com… -
Bulk Update of a Custom Field in SR objectSummary: We have created a custom field in SR object. Now we want to update this field with some value for close to 50 K records. How to do this bulk update. Version (in… -
Oracle Live Experience on top of CTISummary: Can we configure Oracle Live Experience on top of a Conputer Telephony Integration? Content (required): Version (include the version you are using, if applicabl…