Category 235
Discussion List
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In the Details of the Service Request appear two new tabs "solution description" -"Resolution Code"Summary: Hello to all, in the detail of the Service Request appear these two tabs that are highlighted, I was wondering if this update is due to release 24 B ? Reading t… -
Dunning Letter Report that lists out all accounts selected to receive a dunning letterTeam, Business will be using "Customized Staged Dunning Letters": One of our customer requirement is to know if we can customize a report that lists out all accounts sel…Jayaram AnuPriya-Oracle 11 views 3 comments 0 points Most recent by Jayaram AnuPriya-Oracle Receivables & Collections -
Want to configure On-Premises Private printer with SaaS Fusion.Summary: I am looking to setup On-Premises Private IP Printer with SaaS Fusion. Please provide Implementation procedure with minimal Infrastructure. Content (required): …Sanjeev Gupta-Oracle 31 views 1 comment 4 points Most recent by Adityasingh21jan-Oracle Fusion Service -
Will notifications be available via SMS for Help Desk notifications?Summary: Currently, you can build custom notifications through HR Help Desk that can be sent via email or through bell notification. Is there anything on the roadmap whe… -
Unable to find a resource in HR Helpdesk 24BUser is already resource of another queue when I try to add the employee to new queue when I click on Add Resources and search with the first name and last name. I am no…
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How to export the resource detailsHi Team, To add the agents, I heard that we have to add a resource first. But I couldn't see the tasks to identify the resource. 1.Is it possible to see the existing res…
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Fusion Service > Service Center (B2BService) 24C Update - Changes "Ready for Use by End Users"Hello - I am looking for some clarification on some of the changes that come with the 24C Update related to the Fusion Service Center (B2B Service/Legacy Help Desk). For… -
Enterprise Structure SetupSummary: We have rolled out the setup for CX sales and in progress of configuring the products for CX service. Service module require Products setup, this process expect…
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Condition the status field according to the category of an SRGood afternoon, I want to find a way to condition the list of selectable SR statuses based on the category of the SR. Example: I have the following statuses configured: …
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Using CustomerAccountService for Bulk dataIssue: oracle fusion sends AR invoice to all the contacts who has BILL TO role responsibility under the customer account. which is not needed as our business function, s…
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How to configure a declined message in live chat?Summary: I want to configure a decline message on the "live chat" feature when there are no agents available to attend the messages, after two agents decline the chat th…User_QMJGQ 21 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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Integrating Fusion field Service Work order attachment with OFSCSummary: We want to integrate Oracle Fusion Field Service work order attachments with Oracle Field Service Cloud (OFSC). Our call center team creates work orders and sha… -
How to add zip+4 to checkThere is a check that has been sent back to us, due to it not have zip 4 in the address. In testing, I have implemented the zip 4 in Manage Address Formats and I created…abbymartin53 41 views 3 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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Meaning of Hours LoV in AvailabilitySummary: What is the meaning of the Hours values in Availability? Content (please ensure you mask any confidential information): When we are creating an Exception, we sa…
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How to implement Message in service center in redwood?Summary: We have functionality to record the comments from service request in Message subtab. Please suggest how can we implement this in service center? Content (please…
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how to hide the mark as complete and delete actions in tasksHi Everyone, In NGS Activitiy screen we are getting Mark as Complete and Delete for Task. we don't want to give those two options available to End Users. How can we hide… -
Where can I see if a miscellaneous transaction was approved or rejected?The initiating user performs a miscellaneous transaction that requires approval. He makes the record and sends it to his approver. How can he pick up or review whether t…María Fernanda Garzón Garzón 41 views 5 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Inventory Management
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Datetime conversion into Customer preferred TimezoneThe Datetime field to be converted from System Timezone to the User Preferred Timezone, any information on this would be appreciated Content (required): The Datetime fie…Venkat Mekala 41 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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Case worker should see their case onlySummary: Ideally a case worker should be able to see a case where he/she is the primary owner or a part of team. Right now, a person who has a case worker role is able t… -
Facing error while posting charges for the PM WOSummary: Hi All we are facing error while posting charges for the PM WO , AS per the Service Logistics profile setup cost org is defaulted on the technician inventory or…Ashu Rewri - Trinamix 21 views 2 comments 0 points Most recent by Ashu Rewri - Trinamix Service Logistics
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Query or tables Details on LDAP User and Policy Stripe ColumnsSummary: Could you please provide me with the table names or the queries related to the following two columns: LDAP User Policy Stripea Content (please ensure you mask a…Shruti Agrawal 32 views 2 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Reporting & Analytics for Fusion Service
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Can we create new column via sandbox to display DFFs/EFFs in the front page?I'm looking to create a new column via the sandbox environment in Oracle Fusion to display Descriptive Flexfields (DFFs) and Extensible Flexfields (EFFs) on the front pa…Omran Zeaiter 81 views 3 comments 1 point Most recent by Radhika Abhyankar-Support-Oracle Fusion Service
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HZ_ENABLE_MULTIPLE_BU_CRM setupSummary: We are implementing CX - Service, Current Sales setup has HZ_ENABLE_MULTIPLE_BU_CRM set as No. Can we progress this setup for now and then come and update the v…
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How to fix error (SVC-5295359) and (SVC-5295360)Summary: I wanted to convert an specific email to create SRs in helpdesk. I created a channel for this email address. Create auto routing rules to route any emails to th…
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Assignment Rule Department does not have "In including Children" OperatorSummary: When we are creating an Assignment Rule with the Attribute of Department, we are not able to see the "In Including Children" operator. Content (please ensure yo…
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Automate addition of products to a product groupHi team, Is there any script that can be used to automate addition of products to a product group of a service catalog. A lot of items are being maintained by the custom…
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Ability to show service categories in hierarchical list in workspace while searching.Hi All, Our customer is having hierarchy setup for service categories, they are looking for the ability to show service categories in hierarchical list(roll-up) in works…NikhilSamudrala-Oracle 21 views 1 comment 0 points Most recent by Karyn Kurland-Oracle Fusion Service
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Contact search using the addressSummary: when I search for a contact using the address, only the primary address appears in the results. How can I include all addresses, including secondary ones, in th…