Category 235
Discussion List
-
How to wrap text in a column ?Summary: We created a custom object called event capture under service request and we created a sub tab for that to capture the information as shown in the screenshot. C…ArunKumar AC 83 views 1 comment 1 point Most recent by Shivakumar Ayyanagowdar-Oracle Fusion Service -
How is Resource Teams used in Internal Help Desk Next GenSummary: We are implementing Internal Help Desk Next Gen. I was able to create a Resource Team and add it to a Queue. My question is, where do I add it to the Internal S… -
Announcing Delta Certification Exams - an easier way to maintain your certificationProfessional credibility, greater job satisfaction, and increased career opportunities, to name a few, are benefits of keeping your certifications current. We are very e… -
Web services to invoke custom ess jobs and download the output.Summary: Hello, Team. Greetings for the day We need to share the bip report output with a third party system. Instead of sharing the file via SFTP, we are considering cr…User_2025-10-24-00-15-43-324 51 views 2 comments 0 points Most recent by Venk Kudire- Support-Oracle Fusion Service
-
Is it possible to Mask/Hide Created By on SR Message?Summary: We have a requirement to mask or hide the created by value on SR message. I have checked App and Page Composers. App Composer doesn't provide configuration for … -
Join us for Oracle Product Council Week (May 15th - May 19th )What are Product Council Meetings? Product Council Meetings are Customer Exclusive Events to listen and engage with our customers to articulate development plans, strate…Elaine Leffler-Support-Oracle 71 views 0 comments 1 point Started by Elaine Leffler-Support-Oracle Fusion Service -
Parent Category on Service Request PageSummary: Content (required): When we create a Service Request with a child level category, it only shows the child category name. There is no way to identify the Hierarc…
-
1Can we pass the file attachment from parent SR to child SR that generated by action plan?Summary: Need to have inherited attachment in generated action plan service request. Content (required): Dears, We need to copy/pass the attachment from original service… -
Capturing Survey Response on Closing SRsSummary: Can we directly create Surveys in Service Cloud and send for customer response on SR closure. I was referring to this Doc- Overview of Survey Framework (oracle.…
-
How to enable Cancel Work Order button in Oracle Fusion Service Work OrderSummary: Content (required): User has assigned Service Manager and Service Representative roles. However, cancel work order button is not visible to user in B2B work ord…
-
Building a Successful Relationship with Support Webinar, February 23, 2023Update: A recording of this webinar along with the slides, Q&A, and related links (downloadable from the attachments tab) is available at https://videohub.oracle.com/med…Elaine Leffler-Support-Oracle 51 views 1 comment 0 points Most recent by ShreySH-Oracle Fusion Service
-
Article links in OFSC knowledge searchSummary: Article links in OFSC knowledge search Content (required): We have a requirement where Service Request linked articles need to be shown to Technician in OFSC ac…
-
Can we fire a trigger from Apps Composer on completion of ESS Job?Summary: Content (required): B2B Work Orders are getting created from 'Create Service Work Orders for Preventive Maintenance' ESS job. We created a trigger through Appli…
-
Case Management (22C) Page BlankSummary: Blank Page when clicking on Services - Cases Content (required): Hi, as per the 22C B2B release notes, we are looking at configuring case management to in conju… -
B2B WO Title from Maintenance Work RequirementSummary: B2B WO Title from Maintenance Work Requirement Content (required): B2B work orders are getting generated through ESS Job 'Create Service Work Orders for Prevent…
-
Recommendation on migrating Assignments rulesRecommendation on migrating Assignments rulesSiraj Syed -Support-Oracle 45 views 1 comment 0 points Most recent by Siraj Syed -Support-Oracle Fusion Service
-
BPM Worklist REST API IssueSummary: Hi, We are using BPM rest API to retrieve task in our custom screen and when we clicked on any task, it opens task form(shown in screen shot below) in a popup-w… -
Unable to use the relationship Id in the adaptive search payload.Summary: Content (required): Unable to use the relationship Id in the adaptive search payload. We’ve a custom object called ‘Charge Header’ and we’ve created a relations…
-
Save Very First Auto Reply Email under Messages Subtab in Service RequestSummary: Customer sends an Email to Customer care and an SR is created using the contents of that email. immediately after SR creation, an email is sent to Customer as a… -
Getting error while adding part to work order.Summary: The parts search program couldn't find the required parts. (RCL-5985034) Content (required): Version (include the version you are using, if applicable): 21C Cod…Santosh Lingannagari-Oracle 81 views 6 comments 1 point Most recent by Pradeep Tirumala Fusion Service
-
Internal Help Desk Next Gen - ability to communicate to external partySummary: We are using Internal Help Desk Next Gen. Some of the users need to communicate with external parties as part of the resolution process. This commuication must …
-
Enabling visibility criteria on the Messages under Service RequestSummary: Content (required): Requirement is to have a control on the visibility of the messages under the subtab of "Messages" in Service Request Object based on the log…
-
When SR/Tasks are created, for specific scenarios (SR Type) templates automatically added to SR?Summary: When Service Request /Tasks are created, for specific scenarios (e.g., Specific customer or SR Type), can specifically defined templates be automatically added …
-
How to disable create contact button on clicking of Add Contacts under Contact subtab in SR?Summary: We have client requirement to restrict the users from creating new contacts from Service Request. Can we restrict this ? Content (required): Version (include th…
-
Automatic response on SRs created from inbound emailSummary: Content (required): Hi We have configured proper email notification to employees on creation of a service request. The email notification is being sent to prima… -
How to handle the SLA calculation working depending on specific status not from the SR creationThe scenario is when creatinل SR we need the SLA starting to calculate depending on each status means if selected Log complain should calculate from the time selected th… -
SR entitlement based on asset covered in the subscription managementSummary: Hi, Can you help to validate the following use case? In Install Base, I created an top-level asset with asset hierarchy like below, Laptop (SN#100) ---CPU (SN#2…
-
why newly created content type is not reflecting for the users of all knowledge roles in b2b?Summary: the new content type which is created in b2b is reflecting for user with knowledge manager role but not for users with knowledge author role and knowledge analy…
-
In B2B assign user to the user group?Summary: After creating user group under manage user group how to assign the particular user group to a user so that user can access article in my knowledge page? Conten…ArpitNVerma 61 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
-
GDPR Support for B2B ServiceSummary: Requirement is to delete customer related information post 60 days of providing service Content (required): Do we have feature to support the above GDPR requirm…