Category 235
Discussion List
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Field acquisition by application ComposerI want to get the Work Phone Extension field in the Help Desk Service Contact by Application Composer. Validating with the trigger But error on Attribute name: hcmPerson… -
How to make Milestones appear in the Service RequestWe want to know why if we have already configured the Milestones they do not appear in the Service Request in the Milestones Details section.SofiaIzlom 106 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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Getting error while importing Service Request csv fileSummary: Hi All, I am getting an error while importing the service request CSV data file. Not able to recognize what could be the error. When I am trying to add another …Abhishek Nirgudkar 14 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service -
Action Plan Task Status - Service Request StatusSummary: Dears, I want to have a relationship between the action plan task and service request status, so for example when a task status is ‘on hold’ ,, change service r… -
Create a contact through the IDSC Portal bypassing custom groovy validationsSummary: We are using the IDCS portal to create a contact, we know that the portal sends the information to Self-Service Registration. however in my contact object I hav…Jefferson de Laureano 98 views 5 comments 1 point Most recent by Jefferson de Laureano Fusion Service -
Customer Support Event on May 9-Learn how you can find answers to your questions in Customer ConnectCustomers can instantly access answers in CCC and learn directly from their peers on how to best navigate Fusion Applications. Learn more about how Oracle Customer Suppo…Elaine Leffler-Support-Oracle 58 views 2 comments 0 points Most recent by PradeepkumarsharmaGX Fusion Service -
Is it possible to integrate redwood user interface with the customization done in the classic one?Summary: Enable Redwood User Interface Content (required): Integrate redwood user interface with the custom objects, custom fields, and layouts based on expression we ar…
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How can we create Assets for SN items via Transfer Orders between Orgs (and not by OM ship to cust)Summary: We would like to track assets starting when they are received into Stock (WIP completion, misc receipt, PO receipt), and then supporting Asset update upon shipm… -
Series of short enabling videos you ought to bookmark it.Hi 👋, We are working on a series of short enabling videos so you accelerate your curve of learning on how to extend Fusion Service Redwood. I am happy to hear your ideas… -
Is there a way I can highlight an Internal incoming message in B2b Service cloud?Summary: Highlight an incoming message as an alert to Service Agent/technician on the B2B service cloud UI Content (required): NA Version (include the version you are us… -
How to generate JWT token for B2B Knowledge ManagementSummary: The solution explains, how to generate the JWT Token for Knowledge Management REST API v2 Content (required): IDCS Configuration Navigate to Applications and cl…
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Extending Case Management: how to implement validation in Create Case form?Summary: Content (required): The create button to actually create the case is not extendible, so the only other option is field validation. In this case, we need validat…
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How to default a field to a value but just for a specific page layoutSummary: We want to default a field value but in specific layout only. for other layouts, this field should be null by default Version (include the version you are using… -
How can I enable SR Creation from outlook add in?Summary: Requirement is that client wants to create Service Requests from outlook. I tried to edit the page layout, but I can not enable the SR Object to appear in the a…
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Changing Field Label in Fusion Service according to categorySummary: We have a requirement to edit the standard label in Fusion Service Request based on the category Eg: Date has to be changed to "Date of Deactivation" or Date of…
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How to create the Note (standard) sub-tab in the service request entity?Summary: Hello, We need to create the Note (standard) sub-tab in the service request entity. But we cannot create the relationship between the two entities. Thanks! Best…
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Oracle CX for HealthcareSummary: Hi, I am looking for documents for Patient Care Management mentioned in the CX Industry site - https://www.oracle.com/cx/marketing/patient-engagement-solutions/… -
How to restrict the value lists of advanced searches?Summary: How can I restrict the list of available variables for the Business Unit field in the advanced search functionality? Content (required): I am currently implemen…
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Work Order Routing Based on LocationSummary: Content (required): Hi, We have a use case where the customer doesn't have Oracle Field Service, but they still want to route the Work Orders based on the locat… -
Getting employee's private emails from HR module to ServiceSummary: Content (required): Hi We are using HCM and managing all employees' details using HR screens. Recently we've implemented HR Help desk based on Service. Only emp… -
Is there a possibility to remove the slider from the page integration into Oracle Cloud Fusion?Summary: We integrate the page using Application Composer Page Integration Tool but it comes with the right slider (it's not wide to the screen). Can this be in full scr…
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Is it possible to create a Service Request Message of a custom type in status ORA_SVC_DRAFT?Summary: Draft messages are supported only for the customer response type. (SVC-5295028) Content (required): Hello, we've created a custom Message Type ("MessageTypeCd":…
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Service Request Audit History Base TableSummary: What is the Base Table for Audit History Subtab in Service Request? Where is it mentioned in bookshelf. Version (include the version you are using, if applicabl…
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Computer Telephony Window Disappears if User navigates to Another ScreenSummary: We have configured a CTI telephone tool to attend inbound calls and to make outbound calls. this tool appears as a small separate browser window. during any In …
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Can COA start with 0? For example, if the value is 010, will it have any effect?Summary: Can COA start with 0? For example, if the value is 010, will it have any effect? Content (required): Can COA start with 0? For example, if the value is 010, wil…
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How to perform Service Center Validation?We are trying to adapt the new Service Center in Oracle Fusion Cloud. How to perform an Entitlement Check within Service Center? or at least in the Native UI?
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How do I store the VBCS url in Page integration??Summary: Hi, We have developed VBCS app and this app is launched using page integration from B2B Service. VBCS url is different for each B2B Service environments. We wan…
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Resolution and Outcome does not display when SR is ResolvedSummary: What do I need to do to make the resolution and outcome dialog to appear? Content (required): Hi Experts, Is there a configuration needed for the resolution and…
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Table/Subject Area name which stores data for RoutinesSummary: Table/Subject Area name which stores data for Routines Content (required): Hi All, I need to know the base table/subject area(OTBI) which stores the information… -
Parts Order in Service Request (Service Center)Summary: Hi, Can I create Parts Order directly in SR in Service Center? I don't see the option in SR detail page or in interactive actions. Thanks, Adam Content (require…