Category 235
Discussion List
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How to quickly create new pages using the service request create fragmentOverview Yes!!! In this tip article, we demonstrate how you can quickly redesign a Service Request Create page, leverage the standard components used by our standard pag… -
'Add Employee' from action bar missing in case managementI have been working on a demo environment from Oracle and 'Add Employee' option is available in the demo environment in Action Bar in Case management. However, when I wa… -
Send emails on SLA Breach without using Service EntitlementsSummary: Content (required): Hi, Our customer hasn't purchased the license for Service Entitlements but they want to implement SLAs -- especially sending out emails when… -
Change Status field when other Service Request Fields are updated by the Primary Point of ContactSummary: Hello experts, We have a requirement to change the Status to In Progress when the Primary Point of Contact updates the Service Request Details(Description box),…
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Assign as a resource a non-worker in help deskWe have a non-worker who needs to be assigned as a resource. When assigned, it is not found, only the Employee, Contingent Worker and Partner Contact values are availabl…
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When composing a message in SR, how to populate all email addresses?Summary: Content (required): Auto SRs being generated via Inbound email. When a user sends an email to raise an SR and keep other persons in CC, we can see the icon whic…
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Map Job to a Resource RoleSummary: We want to use the job mapping to Resource role. Is there a profile option or a process to auto assign the Resource Role to the users? Content (required): When … -
How to send a simple text via rest without a body in OIC?Summary: I'm trying to integrate with the Oracle Cx sales products API so I'm using the following API in the enclosure part: ttps://customerEnvironment:443/crmRestApi/re…Jefferson de Laureano 51 views 1 comment 0 points Most recent by Jefferson de Laureano Fusion Service -
In the Absence Entry validation Fast Formula leave deduction is not splitting in different yearsHi experts, Got Stuck in the validation Fast Formula Issue: Leave deduction is not splitting in different years Ideal scenario : (a person cannot take more than 5 days l…
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Extract the ID of a department (going active on 01 october) from FusionHello, In Fusion we have created a department that will become active on the 1st of October. For our integration with Taleo I need the Department ID of this department a…
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KM Article DeepLink?Summary: What's the deeplink syntax for KM article? We'd like to embed the article link into a custom page for user to click and open the clicked article. Content (requi… -
Can we change lookup for a FCL fieldWe have a requirement to change the lookup values of a field, but as the lookup is common for 3 more fields, we are checking for an option to change the lookup, Do we ha… -
maintenanceSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):Venkat Mynampati-Oracle 7 views 0 comments 0 points Started by Venkat Mynampati-Oracle Fusion Service
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Credit card capturing & pre-auth on Service requestSummary:Hello, We are interested in collecting credit card information and payment preferences within the context of B2B service requests. Additionally, we aim to incorp… -
How to enable Save Searches for all usersSummary: Content (required): How can we enable Save Searches for all users in Service Request Page? When you save a personalize search, its only available to the user wo…
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AVAYA AIC 7.2 CTI integration with Oracle B2B ServiceSummary: How to integrate AVAYA CTI with Oracle B2B service Content (required): Hi folks, We are starting a new implementation for Contact center where the telephony pro…
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Part details section in Service Request Redwood User experienceSummary: Unable to find 'Part details' section in Service Request Redwood User experience. Content (required): We have enabled the Redwood user experience in the service…
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Extensibility Q&A for Fusion Service Center, Help Desk, and Case ManagementDiscover solutions to frequently encountered challenges in extending Redwood Fusion Service, Help Desk, and Case Management. Explore a continued working list of links to…
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How to enable Cases subtab in Contacts layout?Summary: Content (required): Hi, I want to enable Cases subtab in the Contacts layout but I cannot see the subtab in the application composer when I am modifying the Con…
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RingCentral integration with Fusion ServiceSummary: Hi Guys, I am trying to integrate RingCentral with Oracle Fusion Service but have not been able to find any specific documents or tutorials. I tried with one do… -
How to retrieve signature details via integration when form is submitted in Oracle Field Service?Summary: We are storing signature of contact in oracle field service application. And we want to store this signature field to Oracle Engagement Cloud via OIC integratio…
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How to Transfer Service Request Data to Generic Work OrderSummary: We would like to transfer the Problem Description from the Service Request to Generic Work Order Content (required): As a part of Business process, there are fe…
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When I create an SR by email and get acknowledgement mail. Will it update SR when I replySummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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Unveiling the Power of UI Events Framework: A Video Series on how to use UEFOverview We are excited to introduce a series of instructional videos about the UI Events Framework (release in 22D only for Fusion Service Next Gen) aimed at enabling b…
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How to make Milestones appear in the Service RequestWe want to know why if we have already configured the Milestones they do not appear in the Service Request in the Milestones Details section.SofiaIzlom 111 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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Getting error while importing Service Request csv fileSummary: Hi All, I am getting an error while importing the service request CSV data file. Not able to recognize what could be the error. When I am trying to add another …Abhishek Nirgudkar 15 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service -
Action Plan Task Status - Service Request StatusSummary: Dears, I want to have a relationship between the action plan task and service request status, so for example when a task status is ‘on hold’ ,, change service r… -
Create a contact through the IDSC Portal bypassing custom groovy validationsSummary: We are using the IDCS portal to create a contact, we know that the portal sends the information to Self-Service Registration. however in my contact object I hav…Jefferson de Laureano 98 views 5 comments 1 point Most recent by Jefferson de Laureano Fusion Service
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Customer Support Event on May 9-Learn how you can find answers to your questions in Customer ConnectCustomers can instantly access answers in CCC and learn directly from their peers on how to best navigate Fusion Applications. Learn more about how Oracle Customer Suppo…Elaine Leffler-Support-Oracle 60 views 2 comments 0 points Most recent by PradeepkumarsharmaGX Fusion Service -
Is it possible to integrate redwood user interface with the customization done in the classic one?Summary: Enable Redwood User Interface Content (required): Integrate redwood user interface with the custom objects, custom fields, and layouts based on expression we ar…