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Resolution due date on OFSC work order

in Fusion Service 2 comments

Summary:

In our implementation, we dont have the enterprise contract module and instead utilize subscription management. Currently, in defining SLAs for work in OFSC activities, the default setting is 'Resolution due' on OFSC Work Order Fusion, with the SLA populated on the technician's screen in OFSC.

However, we're seeking clarification on how to align 'Resolution due' with customer subscriptions.
Can the Service Request milestone SLA endpoint be synchronized with the resolution date?
What would be the best practice for achieving automatic resolution due dates?

Looking forward to your guidance on this matter.

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