Category 235
Discussion List
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B2B KM External collection not opening from OFSC knowledge searchSummary: B2B KM External collection not opening from OFSC knowledge search Content (required): When user search B2B knowledge in OFSC , and open external collection link… -
How to retrieve data from entitlement rules onto Service Request using GroovySummary: We have a requirement to retrieve data from entitlement rules onto Service Request using Groovy. Could you please suggest a way to achieve this. Content (requir…
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Is possible to Retrieve the recommended articles from the service request knowledge pan by Rest Api?Summary: retrieve the recommended articles from service request knowledge panel using the rest api. Content (required): we want to trigger recommended articles associate…
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Can B2B automatically Link recommended articles into linked articles instead of manual action in SRContent (required): BUSINESS NEED IS Is there any possibility of automatically linking of recommended articles to Service Request in oracle B2B without using manual acti…
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To Fetch Entitlement Rules Data through RESTAPISummary: We are facing issue to fetch Entitlements Rules Data through RESTAPI from B2B Service, We have referred Get a subscription entitlement detail /crmRestApi/resour…
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Set security context in the scriptSummary: We have a scenario where the record creation requires additional privileges and part of the script should be executed as privileged function. mainFunction_unpri… -
how to integrate knowledge management with oracle field serviceSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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IS THERE ANY DOCUMENTS OR ARTICLES AVAILABLE FOR REDWOOD UI FOR B2B KM ?Summary: redwood ui for b2b km. Content (required): ALL INFORMATION REQUIRED ABOUT REDWOOD UI FOR B2B KM. Version (include the version you are using, if applicable): Cod…
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Desktop notifications for B2B Service cloud usersSummary: We have a requirement to send a screen pop-up on the B2B Service application or a desktop notification to B2B Service users. Content (required): When a customer… -
How to get Primary Contact Party ID using Person Number in Groovy Script?**This post was created as part of a How to Service Request (SR) Release: 11.13.22.07.0 Summary of the question: We need to get Primary Contact Party ID using person num…Robert Mutton-Support-Oracle 201 views 1 comment 0 points Most recent by Robert Mutton-Support-Oracle Fusion Service
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if there is a way to make the work order created automatically after starting the action planNeed the work order to be created automatically after starting the action plan. -
B2B KM article deep link frames are not working OFSC integrationSummary: B2B KM article deep link frames are not working OFSC integration Content (required): Our Client is looking for following requirement on relational DB with artic…
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We have a requirement to create OFSC work order without contact Is this possible.Summary: We have a requirement to create OFSC work order without contact Is this possible. Thanks in advance for help Content (required): We have a requirement to create…
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CKeditor/RTeditor featuresSummary: CKeditor/RTeditor features Content (required): Any document to learn about Rich text editor in B2B service. Requirement: Let say article A is parent article and…
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Offline article content feasiblity on no network areaSummary: Offline article content feasiblity on no network area Content (required): Is there product capablities for Offline article content feasiblity where there is no …
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Requirement for getting an article directly on search with ID or code relational DB in B2B-KMSummary: Requirement for getting an article directly on search with ID or code relational DB in B2B-KM Content (required): DSA has it's own knowledge data base (relation…
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Notification /email notifications on knowledge articles.Summary: Notification /email notifications on knowledge articles. Content (required): Whether a feature to notify user on actions like create, update, publish of an arti…
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Inteligent Facet in My Knowledge page - B2B KMSummary: Inteligent Facet in My Knowledge page - B2B KM Content (required): Like we have facet in left panel of OFSC knowledge search (with document type, Collection, pr…
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Article visibility restriction in OFSC based on user groupSummary: Article visibility restriction in OFSC based on user group Content (required): Like article visibility restriction using User groups in B2B Knowledge whether we…
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reading & assign an sr to specific queue through assignment rulesSummary: "reading a text or phrase from Problem Description field in Service Request screen and assign that SR to a specific queue through assignment rules or any automa…
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Is is it possible to bulk load the data from file to the Object in B2B Service Cloud Application?Summary: Content (required):Can We load Bulk Data from the Csv or Zip file to the Object in the B2B Service cloud Application, without uisng Object Import/Data Inport. V…
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How to enter display start and end date of a published article in B2B KM?Summary: How to add display start and end date for published article in B2B KM? Content (required): Please assist us to add date and time to display a published article …
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Whether an external tool/engine can work/run for generating recommended article in Service request?Summary: Whether an external tool/engine can work/run for generating recommended article in Service request? Content (required): Whether an external tool/engine can work…
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Need the ability to assign/tag a knowledge article with one or more keywords.Summary: Need the ability to assign/tag a knowledge article with one or more keywords. Content (required): Is there any option to tag a knolwdge article to one or more k…
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Does product allow follow/subscribe capabilities of articles for user and get notificationsSummary: Does product allow follow/subscribe capabilities of articles for user and get notifications Content (required): Does product allow follow capabilities of articl…
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Priority set to attributes in article for searchSummary: Priority set to attributes in article for search Content (required): If specific priority can be set to obtain search results for e.g. Title should be higher pr…
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How the knowledge search works?Summary: How the knowledge search works? Content (required): Whether knowledge search indexing happens on all the attributes in article? Knowledge Search with Product , …
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groovy script to update the data in custom object when the SR status is changed to resolvedSummary: To update the data in custom object , when SR is resolved couldnot find it Content (required): Version (include the version you are using, if applicable): Code …
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Using Groovy Script is it possible to load CSV file Data from custom object to it's related object?Summary: The CSV file uploaded as the attachment in a Custom Object should be loaded and create records in it's Related Object Service Request(Using Groovy Script). Cont…
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How to show more messages on the SR summary pageSummary: I am wondering how to show more than just the last message posted on the SR Details summary tab. Content (required): By default, only the last posted message ap…