You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Triggering Queue notification to all Resource Member of respective queue

Accepted answer
edited Nov 7, 2023 3:49PM in Fusion Service 3 comments

Summary: Service Request - Notification to all the Resource members of the respective queue.

Content :We want to send the bell & mail notification to all the Resource members of the respective queue once the SR is raised by an employee. Currently the notification is getting triggered based on the groovy script given. But it is still not delivering the notifications to all the Queue Members. Since we are using the classic Help desk, i would request the community to share inputs accordingly.

Note: Queue will be auto assigned to the SR, based on the Service assignment rules.

Version : Oracle Fusion Cloud Applications 23C

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!