Category 235
Discussion List
-
How to provide feedback on Oracle B2B -knowledge article ?Summary: How to provide feedback on Oracle B2B -knowledge article ? Content (required): We know that end users can rate the articles. Whether users can submit feedback/r… -
HCM Cloud Release Schedule for PRD and Non-PRDSummary: Content (required): I'd like to know if Oracle has a release schedule format for HCM cloud as it does for Student Financial Planning Doc ID 2735591.1 Version (i…
-
The value of the attribute PGP Private Key Password isn't valid.Summary: The value of the attribute PGP Private Key Password isn't valid. Content (required): t seems something related to refreshes in Fusion has changed after 23b. I'm…
-
Is there any out of the box method to capture how much time a SR has been worked on?Summary: Content (required): We want to capture the amount of time a service request has been worked on by the agent to which it is assigned to. Is there any out-of-the-… -
API only accessSummary: Hello, We need to grant the API access to few user IDs at the same time we don't want to grant the direct application access to these user IDs. The idea is thes…
-
How to configure Digital Assistant for Supply Chain Management Modules?How to configure Digital Assistant for Supply Chain Management Modules? Please share the configuration steps.Naggrajan 1 view 1 comment 0 points Most recent by Justin Anderson-Oracle Digital Assistant & Mobile
-
-
Is there is any API to create or get employee party in oracle fusion?Need to get the employee Party ID details from fusion through REST API
-
23D Feature for reversing transfer to subledgerIt has been announced that in 23D update we will be provided with the option to reverse the transfer to subledger process. Do anyone have any guidance for the feature an…
-
ADF Error when hiding Disability Info section in personal Details pageHi All, We just came across an ADF error which is triggering when navigated to 'Biographical Info' from 'Personal Details' QA, provided that the disability info section …
-
How to use Rich Text Editor and Attachments in a custom VO?Summary: Hello community. We have a new requirement here which we need to two features in a custom object: A Field in UI that works as text area rich text editor. A Fiel…
-
What is the table name where tasks of a Case is stored?Summary: We added a few tasks using 'Create Task' for a case in Case Management. Now, while creating a report, I can't find the table where these tasks are stored. Can a…
-
where to find Manage Capacities(Enable Channel Capacities To Be Overridden) flag in backend?Please help me to find the tables for above snapshot.
-
Where to find this fields of AttributeDetails under ManageServiceAssignmentobjects of HrHelpDesk?Please help me in finding the correct table that holds the info of highlighted fields/attributes that are present in the attached snapshot. -
where we can find these field in backend tables?Navigation : My Enterprise > Offerings > Service > Opt-In Features. could you please help me to find the Field as mentioned in the above snapshot?
-
Is it possible to send email from service request to email id that is not a contact in Oracle FusionSummary: Is it possible to send email from service request to email id that is not a contact in Oracle Fusion CX B2B Content (required): Version (include the version you…
-
HR Help Desk, Service request assign to an agent in the queue but the agent is the RespondentSummary: Our client is using HRHD for complaints of discrimination and civility. If an employee raises an SR and the person they are raising a concern is part of the que…
-
23C Oracle Release Update - New Features doubtsSummary: 23C Oracle Release Update - New Features doubts Content (required): Hello, In the context of the new features listed on the 23C update cloud readiness (https://…
-
Are Case Management and Knowledge Management available in Redwood UI?Summary: We've already migrated to HR Help Desk Next Gen and we would like to enable Case Management and Knowledge Management. Are these available in Redwood? How to ena… -
Restricting deletion of certain category attachments on the Service request by anyoneSummary: Restricting deletion of certain category attachments on the Service request by anyone Content (required): Hello, We have a business requirement to secure SR att…
-
Delete Conversation Message in HCM Help DeskSummary: Delete Conversation Message in HCM Help Desk Content (required): There is a privilege 'Delete Conversation Message' for Next Gen Help Desk Agent role. However, …
-
External Employee EmailsSummary: External employees send an email to Fusion to be able to create an SR. System automatically detects that the email is for a specific category and assigns them t…
-
How can I be notified when user response to the message in SR?Summary: When composing a response from SR--> Messages, user receives email notification. How can I be notified when user replies to the email? The user reply can be see…
-
23C Fusion Service Extensibility Features🚀 23C release is available, and we have an awesome extensibility feature for Fusion Service. Here is the list of new extensions. Extensions you can accomplish by using … -
How to get the current view mode using UI Events FrameworkOverview This tip article demonstrates how to use getCurrentView when integrating a 3rd-party application with Fusion Service. The feature is available in the 23C releas…
-
Is it possible to create service request template for outbound communicationSummary: We are sending out outbound queries/communications like probation reminders, mandatory training reminders to line manager or employees using HR Helpdesk, to gen…
-
How to quickly create new pages using the service request create fragmentOverview Yes!!! In this tip article, we demonstrate how you can quickly redesign a Service Request Create page, leverage the standard components used by our standard pag…
-
'Add Employee' from action bar missing in case managementI have been working on a demo environment from Oracle and 'Add Employee' option is available in the demo environment in Action Bar in Case management. However, when I wa…
-
Send emails on SLA Breach without using Service EntitlementsSummary: Content (required): Hi, Our customer hasn't purchased the license for Service Entitlements but they want to implement SLAs -- especially sending out emails when…
-
Change Status field when other Service Request Fields are updated by the Primary Point of ContactSummary: Hello experts, We have a requirement to change the Status to In Progress when the Primary Point of Contact updates the Service Request Details(Description box),…