Category 235

Discussion List

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  Restrict displayed Category values based on roles

  Summary: The requirement is to restrict specific Category values to display only for a specific user role. Content (required): We are using Next Gen Internal Help Desk, …

  Received Response

  Pinky N 36 views 2 comments 0 points Most recent by Pinky N Sep 29, 2021 5:18AMFusion Service
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  How do I find the column name for a particular field

  Summary: How do I find the column name for a particular field Content (required): NA Version (include the version you are using, if applicable): Oracle B2B Service 21B C…

  Received Response

  Jadadeli M S 34 views 2 comments 0 points Most recent by Dinesh Ku Sahu Sep 28, 2021 12:16PMFusion Service
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  How can I capture Category from an inbound email?

  Summary: I would like to be able to capture the category in the inblound email so that the request would automatically be assigned to the a queue and resource. Content (…

  Received Response

  Pinky N 23 views 1 comment 0 points Most recent by Jitendra Singh-Oracle Sep 22, 2021 11:17AMFusion Service
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  Parts search screen is not showing substitite item details.

  Summary: Parts search screen is not showing substitute item details. We have enabled the relationship in item master for substitute items. Please help. Content (required…

  Question

  Abhishek Nirgudkar 44 views 0 comments 0 points Started by Abhishek Nirgudkar Sep 21, 2021 4:49AM Fusion Service
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  Depot Repair: Service Request "Status" update.

  Summary: How can we update Service Request "Status" based on action performed in other fusion functional areas eg: 1) RMA Receipt status updated after receiving incoming…

  Question

  Manish S. Dixit 25 views 0 comments 0 points Started by Manish S. Dixit Sep 20, 2021 7:25PM Fusion Service