Category 235
Discussion List
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How to perform Service Center Validation?We are trying to adapt the new Service Center in Oracle Fusion Cloud. How to perform an Entitlement Check within Service Center? or at least in the Native UI? -
How to set capacity of agents individually in NextGen HelpdeskSummary: Manage Queues for HR Help Desk Requests provides you to set the capacity of a queue. Where can we set the capacity of agents individually? Content (required): I… -
Resolution and Outcome does not display when SR is ResolvedSummary: What do I need to do to make the resolution and outcome dialog to appear? Content (required): Hi Experts, Is there a configuration needed for the resolution and…
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Table/Subject Area name which stores data for RoutinesSummary: Table/Subject Area name which stores data for Routines Content (required): Hi All, I need to know the base table/subject area(OTBI) which stores the information… -
Can a Business User access Sales and Service both ?Summary: My business user needs to work on Service and Sales both like Opportunity and Service Request access both. So can we provide them both access at same time ? Con…
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My Knowledge search not allowing space bar to workSummary: Hi all, When searching for or editing knowledge articles the space button does not work and Cannot use the space bar in My Knowledge. let me know for any possib… -
Parts Order in Service Request (Service Center)Summary: Hi, Can I create Parts Order directly in SR in Service Center? I don't see the option in SR detail page or in interactive actions. Thanks, Adam Content (require… -
Is there option to directly update data in Oracle fusion tables based on customer database updateSummary: In our solution, Oracle fusion CX is not customer master , we have another data base which will be customer master. Like to know is there any option or tool to …
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Can user receives an email when his SR is updated in Digital Customer Service?Summary: Is there a possibility that user receives an email about updating his Service Request by Agent in Digital Customer Service? Or he must sign in and see the updat…Amina Fajic 31 views 1 comment 0 points Most recent by Petra Bikkembergs - Oracle Product manager DCS-Oracle Fusion Service
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Change History on Service Request not visibleSummary: I have enabled the audit on Service Request object. In the application composer page layout the subtab of change history is also enabled. On navigating to the S…
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Queue assignment rulesSummary: Hi Team, We have requirement to define the queue assignment rules based on two different rule set. 1. Based on category & Legal Employer of the primary point of…
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Additional Contact Messages and Responses visibilitySummary: Our client is wanting to understand what visibility the additional contact on a SR would have, particular around messages to the Primary Point of Contact from t…
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How to create Work Orders for Service Request in BulkSummary: Customer is looking for when we supply a list of SRs and it will initiate a mass creation of WO's on all of the SR's. And also should allow them to bulk update …Niladri Roy Chowdhury-Support-Oracle 121 views 3 comments 0 points Most recent by Boaz Hayon-Oracle Fusion Service
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Does a change of category by an Service Request help desk agent trigger a queue change?Summary: Does the change of a category from the SR edit page made by an HRHD agent trigger the change of the queue? Content (required): If an agent change the SR's categ…
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How to migrate only Application Composer Custom Objects configurations from one env to anotherSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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Can we use PUT method instead of Patch for updating records in Fusion serviceSummary: Can we use PUT method instead of PATCH for updating records in Fusion service. Does oracle fusion service support PUT method to update service request object ? …
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Default values in Case Create ScreenSummary: How to default fields in dynamic form to a dynamic value from rest? Content (required): Hello, In Service>Case>Create screen we have the requirement to default …
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Will there be any cost involved when using VBCS to extend Oracle fusion sales and serviceSummary: We are planning to use VBCS(which comes along with fusion license for DCS) to extend Oracle fusion sales and service. Like to know will there be any cost involv…
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Consolidation of Attachments on a SRSummary: We need to consolidate the attachments from the field service works orders to the Service Request Content (required): We have multiple work orders / activity ty…
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How to configure, when child service request is open, parent service request cannot be resolvedSummary: Parent SR cannot be updated to resolved, when child SR is open Content (required): In Fusion Service, Created a 1:M relationship between Service Request to Serv…
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Work Assignment and Omni Routing in Fusion Service Webinar, May 31Great news - the recording of this webinar along with the associated slides, Q&A and related links can be viewed HERE. We are pleased to announce our upcoming live webin…Elaine Leffler-Support-Oracle 111 views 0 comments 1 point Started by Elaine Leffler-Support-Oracle Fusion Service -
Service Logistics Debrief OIC integration erroring outSummary: The value of the attribute ServiceActivityCode isn't valid..A 400 Bad Request Error indicates that the target service is unable (or refuses) to process the requ…
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Is there a way to upload SR Categories in bulk in Fusion Service?Summary: Content (required): We have around 400 categories which have to be defined in Fusion Service. Instead of creating them manually, do we have any option to upload…
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How can we trigger a notification to the person assigned when there is an update on the SR?Summary: Requirement: How can we trigger a notification to the person assigned when there is an update on the SR? Foe example, if an internal note is added to the SR. Co…
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How to wrap text in a column ?Summary: We created a custom object called event capture under service request and we created a sub tab for that to capture the information as shown in the screenshot. C…ArunKumar AC 91 views 1 comment 1 point Most recent by Shivakumar Ayyanagowdar-Oracle Fusion Service
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Inbound API AuthenticationSummary configuring new method of inbound authenticationContent Hi Team, Does anyone know more details about the new content added in 20D https://docs.oracle.com/en/clou…User_02ANP 100 views 2 comments 0 points Most recent by Kishore Padala-Support-Oracle Fusion Service
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Transfer Order is not getting generated in 'Manage Parts Requirement'Content Hi All, While trying to perform a part transfer from Subinventory to Technician trunk stock via Manage Parts Requirement functionality, Transfer order is not get…Abhishek Nirgudkar 65 views 6 comments 1 point Most recent by Bhargav Nandanwar - Trinamix Fusion Service -
Will Service Request , Opportunities will be asked to be deleted from Oracle if database is fullSummary: Hi, Our business team has a concern related to Service Request and Opportunities . We know that there is no archiving process currently available in Oracle Enga… -
Inactive assignments of an employee are currently being displayed in the HRHD Agent UISummary: Inactive assignments of an employee are currently being displayed in the HRHD Agent UI, which can be confusing for users. Specifically, when creating an HRHD re…