Category 271
Discussion List
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END OF LIFE NOTICE: Classic Sales and Service Experience in FusionOracle is announcing the retirement of the Classic Sales and Service user experience in upcoming Fusion releases. Beginning with the 26D update, the Classic interface wi…Justin Anderson-Oracle 289 views 3 comments 1 point Most recent by Justin Anderson-Oracle Fusion Service -
How to add profile creation and queue creation date in reportSummary: Hi community, How we can add profile creation date and queue creation date on reports in Oracle service cloud reports As a first step i have verified that we do…Santosh kumar purusottam 12 views 1 comment 0 points Most recent by Michelle Akin-Support-Oracle Reporting & Analytics for B2C Service -
How to hide few categories based on condition when new incident created from agent desktopSummary: Hi community, How to hide few categories based on condition when new incident created from agent desktop ,we need to hide few categories while creating new inci…Santosh kumar purusottam 21 views 5 comments 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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Remove permanent period close buttonSummary: We have client requirement to remove the Permanent Close button from the period close screen Content (please ensure you mask any confidential information): Clie…Amit Rathod 21 views 2 comments 1 point Most recent by Andrada-Oracle Fusion Applications Administration
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How to use "Retrieve Disbursement Acknowledgments" to retrieve ACK files by configurationSummary: We would like to achieve use "Retrieve Disbursement Acknowledgments" process to retrieve ACK files returned by JPM bank automatically by configuration or custom…
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Query on Impact of 25D New FeaturesChange Asset Addresses and View Additional Subscription Details We need to understand whether updating the asset address through this feature applies the change only wit…
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Agents IAI create a Agents with IA Agent Studio. I want to test but show the follow errorMaria Rosa Gonzalez 12 views 0 comments 0 points Started by Maria Rosa Gonzalez Oracle AI for Fusion Applications
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Load Interface File for Import scheduled process using Rest APISummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Is there a way to add Chat fields to Incident WorkspaceSummary: Add chat fields to Incident Workspace Content (please ensure you mask any confidential information): Id like to add the chat termination event to the incident d…Marissa Gonzales 72 views 3 comments 1 point Most recent by Baljeet Singh-231094 Communication Channels -
Timecard Timetype Caching IssuesEmployees are experiencing a recurring problem where changes made to time types on employees’ timecards are not being properly updated in the Redwood system. Although em…
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Can we control/clear the default filters in the Knowledge panel?Summary: Currently when an agent opens the Knowledge panel a number of filters fill in by default. We want to stop the subject line filter from defaulting to the subject…
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regularly running create index definition and perform initial ingest to OSCS since redwood ORC SSPSummary: In 2 different areas now of the system, for Self Service Procurement Requisitions, and also in Recruitment Requisitions, we are being advised to run the ESS job…
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Attachments Read Role in Oracle FusionHi , We have a requirement where we have to provide Attachments Read role to all users in fusion . However its noticed that once the user has this role assigned. He/she …
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How to add drill down to total in reportsI need to add drilldown report to total of cases: How to do that? Thanks, MeeraMeera Saseendran T 21 views 4 comments 0 points Most recent by Meera Saseendran T Reporting & Analytics for B2C Service
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Can agents add comments while referring candidate to requisition ?Hi, We have a client requirement where they want that agents through agent's login should be able to add comments while referring a candidate to the requisition or while…Nasrin Chauhan-Oracle 1 view 1 comment 0 points Most recent by SimranGulani Recruiting, Opportunity Marketplace
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Have you heard about Switch?“Switch” is a controlled process for moving Fusion Applications environments between primary and secondary (i.e., standby or disaster recovery) sites during an unplanned…Melody Liu-Oracle 143 views 3 comments 0 points Most recent by Julie J Joaquin Fusion Applications Administration -
Oracle AI World 2025 Sessions on Cloud Customer Connect (Upcoming and Replays)With an extremely successful Oracle AI World in the books, the Oracle Service Product Management team is hosting a series of webinars that we presented live at the confe…