Category 283
Discussion List
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How to Identify if a given activity was processed by RoutingSummary: We have a scenario where we have scheduled a Bulk Routing and then followed by Sequential Routing, say when the Bulk routing started the run there were 10 activ…Srikanth Venkatasubramanyan 37 views 1 comment 0 points Most recent by Srikanth Venkatasubramanyan Field Service -
Does OFSC support the "LEFT/RIGHT" functions in visibility conditions?Summary: We need a visibility condition based on the last character of a string. Content (required): Lets say for example we want to display a text message when a user i… -
Oracle B2B Service and Service Logistics application configurationSummary: Error while Oracle B2B Service and Service Logistics application configuration in OFSC Content (required): There are four auto-configuration steps as part of en…
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Compound Work zone key in Oracle Field ServiceSummary: Content (required): I am trying to use both City and Zip code as work zone key (Work Zone Key: ZIP/Postal Code(6, case insensitive) + City(4, case insensitive).…
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How does 'Not Done activity' compare with 'Suspend activity'?Summary: Does anyone know where I can find OFSC documentation that explains in more details how 'Not Done activity' works? It sounds like it would be very similar to 'Su…
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How can I pass the current date & time to a field when a user does 'Enroute' for an activity?Summary: When a user does 'enroute' for an activity, we want a specific field to have the current date & time value. Content (required): In chapter 3 of "Administering O…
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Can a message step create an activity?Summary: Is there a way to create an activity by using a message step? Content (required): We would like to have a specific activity (internal activity) created automati…
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Can I add visibility conditions to button Submit ?Summary: **This post was created as part of a How to Service Request (SR) I need to add visibility conditions to the button submit at Context End Activity to only allow … -
List of values of document type in OFSC -B2B OKMSummary: List of values of document type in OFSC -B2B OKM Content (required): After integrating or set up B2B OKM to OFSC, and search article with key words facet with d…
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Is there possibility to align OFS Quarterly Updates along with the updates for other applications?**This post was created as part of a How to Service Request (SR) Summary: Is there possibility to align Oracle Field Service Quarterly Updates along with the SAAS Applic… -
Expose OFSC Hosted Plugin as an API for External System to InvokeSummary: Hi Team, We are currently exploring solutions that requires us to receive and process data from an External system over REST (POST method) call - to update rele…Srinath P Shetty 11 views 1 comment 0 points Most recent by Lucian Spiridon-Support-Oracle Field Service
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JSON example for set a file propertySummary: **This post was created as part of a How to Service Request (SR) ** Content (required): "I am sending in JSON of the file as per specifications from https://doc…
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How can I search the parts catalog for a specific part with an API request?A customer has successfully uploaded items to their parts catalog through the API. However, they want to look up a specific part using the API to check the complete list…Jim Altmeyer - Support-Oracle 35 views 3 comments 0 points Most recent by Jim Altmeyer - Support-Oracle Field Service -
How to migrate service organization to FusionSummary: Looking for some pointers how define the service organizations in fusion Content (required): We have currently defined Service Organization and Operations separ…
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What launch condition is used to trigger a message when an activity placed in "En Route" status?**This post was created as part of a How to Service Request (SR) Summary: We'd like to use "En Route" as a launch condition for Message Scenario. "En Route" Support feat…
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Capacity of an individual resourceSummary: Content (required): Hi Team, Is there an API call through which we can fetch the capacity of an individual field resource and not just the capacity of the bucke…Puneeth Holla-Oracle 21 views 1 comment 0 points Most recent by Juan Cruz-Support-Oracle Field Service
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Is there a way to bulk resend failed Outbound messages ?Summary: Very frequently we are asked to reprocess work orders from OFS for which we go to Dashboards --> Messages Report --> Query for corresponding work order and its …Renato Kermentz-Support-Oracle 21 views 2 comments 0 points Most recent by Danny Williams Field Service -
Incidents notification and list of users authorized to open/view SRsSummary: How do I change the email that will receive outage and other notifications, and how do I add people to the list of authorized users to open SRs for OFS ? Conten…Renato Kermentz-Support-Oracle 3 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Can I change the label of standard properties on OFS ?Summary: We are getting an error in one of our integrations (OFS x Oracle Utilities) due to a mismatch of the activity identifier: appt_number versus apptNumber. Can I c…Renato Kermentz-Support-Oracle 29 views 3 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Valid property email formatSummary: Hello community; Do you know if exist a regular expression at the level of a String property type and Email GUI, which allows validating that the format of an e…
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How to view SSL Certification expiry dateSummary: How to view SSL Certification expiry date Content (required): To view the certificate expiration date, please follow the instructions below. Google Chrome brows…
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Is there a way to identify who changed screens for a specific user type?Summary: **This post was created as part of a How to Service Request (SR) Customer received a complain that the technician screen was changed and he wants to know how to…Fernando Parreira-Support-Oracle 13 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service -
Visibility condition using 'contains' operative with multiple valuesSummary: How can we add multiple values in a visibility condition that is using the 'contains' operative? Content (required): When a visibility condition uses the 'in (e…
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Can we receive and process POST Message received from External System in OFSC Internal Plugin ?Summary: Hi Team, We are currently working on a solution, where in the first stage of the process we need to send few activity details, via URL parameters, to the Extern…
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Why can't I create a new OIC application on OFS with Basic Authentication ?Summary: I'm trying to create a new Application to integrate OFS with OIC using Basic Authentication, but this option is not available on the configuration screen: Conte…Renato Kermentz-Support-Oracle 111 views 5 comments 1 point Most recent by Renato Kermentz-Support-Oracle Field Service
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Customization: We need to capture how long a actvity remains in the same bucket.Summary: We need to capture how long a actvity remains in the same bucket. Content (required): We need to capture the ageing an activity in the bucket level in one of th…feddy deepu 43 views 4 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
How to search for activities filtering by customer numberSummary: I want to perform a Get Activities REST API request, filtering the results by a specific Customer Number (customerNumber placeholder, customer_number property l…Renato Kermentz-Support-Oracle 22 views 2 comments 0 points Most recent by Eduardo Kimura-Support-Oracle Field Service
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Changing login type from SSO to non-SSO for multiple users (bulk)Summary: Is it possible to change the login type from SSO to non-SSO for multiple users at once (group action)? Content (required): We recently had to temporarily switch…Marc Arseneault 3 views 1 comment 1 point Most recent by Kevin Cayetano_OFS Support-Oracle Field Service
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Upcoming Webinar: Oracle Field Service 23A Release Deep Dive (February 14th, 2023)PLEASE NOTE: The details in the actual event post are currently being updated, but the webinar is in fact for the OFS 23A Release on February 14th 2023 at 9:00 PST Summa… -
Alert based on SLA endSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): The customer is requesting an alert for when the time to attend the Work…