Category 283
Discussion List
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the routing service didn't assign an activity with "unable to reach activity site"Summary: The routing left an activity(activities) on the routing bucket and in the routing execution report it shows as "unable to reach activity site". What does it mea…Dmytro Shurkov-Support-Oracle 151 views 2 comments 2 points Most recent by Dima Buldakov Field Service -
Travel time for activities that lie on the bucket levelSummary: It is always being raised "how does OFS calculates travel time for activities that are on the bucket level". Content (required): **This post was created as part…Dmytro Shurkov-Support-Oracle 31 views 1 comment 0 points Most recent by Dmytro Shurkov-Support-Oracle Field Service
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Using a Formula in Filters for datesSummary: We have a custom field that has the last maintenance date and we are trying to create a filter that would only show activities that have a last maintenance date… -
Message scenario launch condition for 'Stop Travel'Summary: Is there a message scenario launch condition for when 'Stop Travel' is submitted for an 'Enroute' activity? Content (required): We need to clear a specific acti…Marc Arseneault 31 views 1 comment 1 point Most recent by Renato Kermentz-Support-Oracle Field Service -
How many customer portal login can a customer can do with same credentials on different devicesSummary: How many customer portal login can a customer can do with same credentials on different devices. also Does multiple contact login on portal increase price in an… -
Immediate routing based on real time locationSummary: The client wants to automatically assign new activities to the nearest active technician on real time. Content (required): Hello community, I want to ask if it … -
Can we revert a status of an En Route activity to suspend status?Summary: If a technician En Routed an activity, and needs to change it, but the activity he needs to do before this one is not one of the activities we habilitate En Rou…Fernando Parreira-Support-Oracle 71 views 5 comments 0 points Most recent by Andy Murray-Oracle Field Service -
Stats duration override value doesn't work on test instanceSummary: After adding several stats duration override values via Statistics API and applying them via Configuration - Statistics - Apply changes - 'apply Statistics API …Dmytro Shurkov-Support-Oracle 41 views 1 comment 0 points Most recent by Dmytro Shurkov-Support-Oracle Field Service
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Can En Route functionality be enabled just for some activity types?Summary: Customers want to habilitate En Route button only for some activity types, not to all. Content (required): **This post was created as part of a How to Service R…Fernando Parreira-Support-Oracle 61 views 2 comments 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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Is it possible to insert into OFS via API red and blue dots for technician positions in the map?**This post was created as part of a How to Service Request (SR) Release: 22A Summary of the question: Is it possible to send to OFS via API the GPS positions for the te…Gustavo Guarin-Oracle 31 views 1 comment 0 points Most recent by Gustavo Guarin-Oracle Field Service -
Debrief Plugin - Inventory UseSummary: Usage of inventory while perform ADD PART from DEBRIEF PLUGIN Content (required): Hello Everyone, We can perform Debrief Using the available Debrief Plugin. I w…Avijit Karmakar-Oracle 74 views 2 comments 0 points Most recent by Avijit Karmakar-Oracle Field Service
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Replay now available: Field Service 22B Release Deep Webinar (May 17th, 2022)Summary: Product Management reviews new features in the 22B release of Oracle Field Service. Content: In case you missed it, watch our webinar recording for an overview … -
Increasing activity Duration on customer activitiesSummary: For specific hand-picked activities we want to be able to increase the activity duration. Our customer activities have 'Calculate activity duration using statis…
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Transfer inventory from a forward stocking location to techsSummary: Transfer Inventory from forward stocking location Content (required): We have a requirement for techs to be able to pull inventory from a forward stocking locat…
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Blocking of time slots returned by the activityBookingOptions methodSummary: The client is required to maintain a blocked time slot until the customer defines if the visit can be made on the date and time established by the RESP API acti…XUM TECHNOLOGIES 21 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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Best approach to work with team activities for multiple days?Summary: The client wants to create activities for multiple days and also change frequently the resources assigned. Content (required): Hello Community, Does anybody kno…
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Bulk Update Resource Work SchedulesSummary: Can this API delete work schedules? Content (required): The documentation for this API indicates that: 'This operation creates, updates, or deletes work schedul…
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Setting default file type '.xlsx' for Activity Export (RESOLVED)Summary: How can we set file type .xlsx as the default when doing an Activity Export? Content (required): When we do a 'Export Activities' in OFSC, the file type is '.cs…
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How to use day before trigger on Message Scenario?Summary: The day before trigger activates only on Activity Creation. Content (required): Version (include the version you are using, if applicable): I made some tests an…
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OFSC integration with OIC shows 0% success rateSummary: Oracle Integration channel created in OFSC has a bug Content (required): We are trying to integrate OFSC with B2B through OIC channel. As soon as we create the …
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Activity Summary Screen before End ActivitySummary: It's possible to create a form or screen that contains all the information of the work made and show it before the end of the activity to attach the customer's …
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Modify Print Route ReportSummary: Client requires to change content of Print Route Report Content (required): Now we can show Customer and Resource Inventory, but the client wants to know if it'…
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It's possible to Manage Inventory items as Packages?Summary: The client wants to associate different inventory items to a container and manage them as a group Content (required): Does OFSC allows users to create and manag…
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Email Dispatcher with Message ScenarioSummary: Need to send a mail to bucket Dispatcher when Activity is Suspended. Content (required): We want to know what is the correct process to made this possible. In t…
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Hide Next Activity section on End ScreenSummary: The clients wants to hide this section to avoid the technician to change the order of the day's activities. Content (required): It's possible to hide this secti…
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Please ignoreSummary: Content (required): Please ignore, It was created in the wrong category. Version (include the version you are using, if applicable): Code Snippet (add any code … -
Can route Activation/Deactivation be automated?Summary: Can we use message steps to activate/deactivate a route? Content (required): We would like to automatically activate a specific route at a certain time of day, …Marc Arseneault 22 views 2 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Is it possible to display activity detail fields to a user only when they press a button?Summary: We'd like to be able to display specific activity detail fields in OFS to our technicians only if they press a plugin button we have visible on their profile. C… -
Can a dispatcher deliver a part from the collaboration directly to Resource? Without login as a TechSummary: Content (required): Hi Everyone, We created a Resource with the name of Warehouse collaboration, and We assigned all the inventory(parts) to this Resource. Curr… -
How can we add a line break to a <text> element in a Form?Summary: Adding a line break in a element in a Form, so the text value is displayed on 3 separate lines. Content (required): Want to add a element in a Form, and the v…