Category 283
Discussion List
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Routing doesn't assign activities to some techniciansSummary: Routing plan leaves some technians without activities multiple times. Content (required): Hi community we are testing some routing plans to assign three differe…XUM TECHNOLOGIES 51 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service -
Forcing "Non-scheduled activity" when adding a customer activitySummary: When adding a new customer activity, we would like to hide the 'scheduled' option so the user can only create the activity as 'Non-scheduled' activity. Content … -
Export non-scheduled activities report for more than a monthSummary: Export non-scheduled activities report for more than a month Content (required): The customer wants to know if there is an API able to export non-scheduled repo… -
How do I delete inventory assigned to a resource/bucket?Summary: I'm using 'update_inventory' Inbound command to update inventories assigned to a resource/bucket. This inventory is updated in a daily basis, I need to have all…Juan Cruz-Support-Oracle 31 views 1 comment 0 points Most recent by Juan Cruz-Support-Oracle Field Service -
I need all the configuration in my Production environment copied to a Test envionmentSummary: **This post was created as part of a How to Service Request (SR) Content (required): We are working on starting a new project and we plan to use one of our test…Renato Kermentz-Support-Oracle 21 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
Where Is my technician- delaying showing routeSummary: I want to only show the gps location of a resource to a customer from a specified time after the technician has clicked enroute. this is to protect the location…Scott Thornberry 41 views 1 comment 2 points Most recent by Lucian Spiridon-Support-Oracle Field Service -
Replay now available: Field Service 22C Release Deep Dive Webinar (August 16th, 2022)Summary: Product Management reviews new features in the 22C release of Oracle Field Service. Content: In case you missed it, watch our webinar recording for an overview … -
Create a pop-up alert in OFSCSummary: Can pop-up alerts be configured in OFSC (based on visibility conditions)? Content (required): We currently use many text messages to display various information…
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How can I unlock an user in OFS?Summary: Customer has some users who got locked after too many unsuccessful attempts to log in. Now they want to know how these users can be unlocked. Content (required)…Fernando Parreira-Support-Oracle 31 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service -
22B - Forms display changes - Is it worse or is it just us?Summary: What are your opinions on the new way forms are displayed in 22B? Content (required): We just received 22B in our test system and one of the first things we not…
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How to delete an activity on Oracle Field Service (OFS)Summary: I want to delete an activity on Oracle Field Service. Is this possible ? How ? Content (required): **This post was created as part of a How to Service Request (…Renato Kermentz-Support-Oracle 61 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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When do you plan to decommission and remove *.etadirect.com?Summary: When does Oracle plan to decommission and remove *.etadirect.com? Content (required): **This post was created as part of a How to Service Request (SR) Version (…Anastasiia Semenova-Oracle 61 views 1 comment 1 point Most recent by Anastasiia Semenova-Oracle Field Service -
Markie Awards- We want to put YOU in the spotlight- Nominate now!This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commerce.It’s a… -
How to hide the map on the Activity Hint in OFS.Summary: **This post was created as part of a How to Service Request (SR) Content (required): For certain dispatchers (user type) we need to hide the location details, a…Shawn Call-Support-Oracle 41 views 2 comments 0 points Most recent by Shawn Call-Support-Oracle Field Service -
Can I add button (plugin) on End Activity Screen?Summary: I would like to add a button to call a plugin whilst inside End Activity's Screen Content (required): **This post was created as part of a How to Service Reques… -
Retrieve log of user activitiesSummary: How can we generate a user's activity log? We need to know all the actions a certain user did in any given period for internal auditing and compliance purposes.…Renato Kermentz-Support-Oracle 45 views 2 comments 1 point Most recent by Renato Kermentz-Support-Oracle Field Service
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Can we use REST APIs in Outbound calls to obtain data about activities in real time?Summary: Is there any way to use REST APIs in outbound calls or are they exclusively designed to be used with SOAP APIs? There is a need to integrate the oubound channel…Fernando Parreira-Support-Oracle 42 views 2 comments 1 point Most recent by Fernando Parreira-Support-Oracle Field Service
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Activity Duration statistics calculationSummary: Hi Community! I received two different questions from customers on other channels, but I wanted to share them here as this might be useful for other as well. Co…
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Length/size allowed by OFS for a Custom Property type 'string'Summary: **This post was created as part of a How to Service Request (SR) Content (required): Im trying to update a custom property through API, what is the length/size …
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Maximum number of characters for PropertiesSummary: This post was created via How-to Service Request (SR#) Content (required): What is the maximum allowed characters for new created properties like appt_number or…
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How to know the contacts for OFS service notifications**This post was created as part of a How to Service Request (SR) Release: 22.5.1 Summary of the question: Although this question is not related directly with OFS functio…Gustavo Guarin-Oracle 51 views 1 comment 0 points Most recent by Gustavo Guarin-Oracle Field Service
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How to gather idle time data for resource Using Daily Extract File (DWH) ?Summary: We need to gather information regarding idle time that is displayed on Routing Report and would like to use DWH file, what would be the advised way to accomplis…
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Plugin ParametersSummary: Does anyone have any information on what/how parameters can be configured when opening a plugin via a button, the plugIn framework documentation indicates that …
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Maximum number of inventory typesSummary: Content (required): Hi Community, Does anybody knows what is the maximum number of inventory types that can be created in OFSC? I appreciate your help Thanks an…
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Setting a Time Zone on routing plansSummary: Would like to be able to set a Time Zone on each routing plans Content (required): We have 3 routing profiles assigned to a total of 13 routing buckets which ar…
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How to set start of the week day on a resources/users level ?Summary: How to set start of the week on a resource/user level ? **This post was created as part of a How to Service Request (SR) Content (required): We know we can set …
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OFS APIs with API GatewaySummary: Has anyone deployed OFS standard API's with Oracle's Service Gateway (also known as API Gateway)? Content (required): We are looking for experiences where OFS A… -
Linking or associating teamwork activitiesSummary: Content (required): Hi, we have setup teamwork and can achieve it in Field Service seeing the Team Leader and Assisting activities, but we can't find a way to s…
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Weekly Reporting instead of DailyDear Gurus, Our Business team currently does the field activity/work status on WEEKLY basis rather than daily business owing to the nature of work that they do in field … -
Maximum number of values on Enumeration propertyHi Community, Does anybody knows what is the maximum number of values allow in Enumeration/Combobox Property? I appreciate your help Thanks and regards!