Category 42-2
Discussion List
-
How to switch from the legacy work areas to the new work areas powered by Adaptive Search?**This post was created as part of a How to Service Request (SR) Release: 11.13.22.10.0 Summary of the question:[Use the SR details to build a clear summary] How to swit…Umamaheswarareddy Ambati-Support-Oracle 21 views 1 comment 0 points Most recent by Umamaheswarareddy Ambati-Support-Oracle Sales -
How to send the escalation email in Service RequestSummary: I working with SLA , and for First resoultion matrix we have given 2hrs. If within the time response is not received then we need to send the escalation email t…
-
Can we create fields in the Oracle CX Sales mobile application? If yes, then how do we do so?Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
-
How to add the O365 Plugin Automatically to the Outlook ribbon**This post was created as part of a How to Service Request (SR) Release: 22D Summary of the question: The users aren't seeing the O365 plugin automatically on the Ribbo… -
Basic Authentication does not work anymore in Application ComposerSummary: Basic Authentication does not work anymore in Application Composer Content (required): We are calling a rest webservice in app composer. We are using basic auth…
-
Identify leads and Opportunities for PartnersSummary: We need to identify if the leads and opportunities belong to internal sales employees or they belong to partner users Content (required): We have implemented PR… -
Can Restrict Export from Workspace Be Done Based On The Objects ?**This post was created as part of a How to Service Request (SR) Release: 11.13.22.10.0 Summary of the question: Is it possible to restrict export option in Workspace ba…Swathi.Lemati-Support-Oracle 31 views 1 comment 0 points Most recent by Swathi.Lemati-Support-Oracle Sales
-
Restrict Export from Workspace to specific users**This post was created as part of a How to Service Request (SR) Release: 11.13.22.10.0 Summary of the question: Requirement is to allow export of records only to specif…Swathi.Lemati-Support-Oracle 41 views 1 comment 0 points Most recent by Swathi.Lemati-Support-Oracle Sales
-
Early Adopter Beta Access to Improve Performance Processing for Account Territory AssignmentWe are offering early adopter access to our Improve Performance Processing for Account Territory Assignment feature in Oracle CX Sales. I'm Josephine Cassidy, and I can … -
Shared Outlook Mailboxes for CX SalesSummary: Shared Outlook Mailboxes for CX Sales Content (required): We have a use case in which customer will have their own mailbox but they also have a shared mailbox w…
-
How to fetch Account details using REST API by giving its Contact Point Phone number as an Input?**This post was created as part of a How to Service Request (SR) Release: 22c Summary of the question: How to fetch Account information using REST API by giving its Cont…Praveen Desetty - Support-Oracle 31 views 1 comment 0 points Most recent by Praveen Desetty - Support-Oracle Sales -
While importing Resource Quota, what value to specify in column ResourceQuotaIdSummary: I am using Import Management to import Resource Quota, but not able to ascertain what value to pass in colum ResourceQuotaId Content (required): I am using Impo…
-
Is Oracle EBS Trade Management available in Oracle Cloud?Summary: Client is looking for a similar product of Oracle EBS Trade Management in Oracle Cloud which can handle promotions, rebates etc. In EBS, it is part of Oracle CR…
-
Enabling High Performance Access Group Rule Processing on Customer Stage PodsHigh-Performance Access Group Rule Processing helps improve performance by enabling millions of records to be processed in minutes, not hours. It uses the high-performan…
-
How to pass String datatype in WebService call URLSummary: We are using below webservice call: https:///fscmRestApi/resources/latest/installedBaseAssets/##AssetId## When this service is invoked we get an Error : "java.l…
-
How can enable product details when Browse catalog inside Opportunity UIHow can enable those data as in PIM the product has already those data -
What's New: Release notification for Cloud Readiness / Sales Force Automation**This post was created as part of a How to Service Request (SR) Release: 22C Summary of the question: When is the ”what's New" section from Cloud Readiness for Sales Fo…Ionel Spaloghe-Support-Oracle 41 views 2 comments 0 points Most recent by Carmen, User Assistance Oracle CX-Oracle Sales -
How to change From Address Domain for Sales and BPM Workflow Email Notification?**This post was created as part of a How to Service Request (SR) Release: 22C Summary of the question: Please provide Email configuration setting required for Client sid…
-
Groovy to capture response of getOrganization and pass party site id to mergeCustomerAccountSummary: Hi Team , having requirement to capture response of getOrganization and pass party site id to mergeCustomerAccount Content (required):if (ApprovalStatus_c == "A…
-
Groovy to insert messages from Service request headerSummary: Based on an attribute value on Service request header, Would like to insert an internal note row in message tab via groovy Content (required): def srid = getAtt…
-
Unable to add the Lookup values in 'Opportunity Type'Summary: Need to add values in 'Opportunity Type' from Opportunity Object, but not able to edit/add. Enabled the Lookup tool in sandbox as well. Content (required): Vers…
-
SOAP UI : How to fetch value of Customer Account Site IdSummary: SOAP Merge account giving Error : The foreign key value CustAcctSiteId is invalid How to fetch value of Customer Account Site Id Content (required): Below code …
-
Can I use custom Opportunity or Opportunity Revenue attributes in Territory assignment?Summary: How can we use custom Opportunity (or Opportunity Revenue) attributes as Territory assignment Dimensions? Content (required): We have 4 custom attributes in the… -
Enabling visibility criteria on the Messages under Service RequestSummary: Content (required):Requirement is to have a control on the visibility of the messages under the subtab of "Messages" in Servcie Request Object based on the logg…
-
Unable to execute SOAP call for merge customer accountSummary: Content (required): Unable to execute SOAP call for merge customer account. Getting error "JBO-27014: Attribute SetId in CustomerAccountSiteEO__DefCustomizer__ …
-
How to show a hidden dropdown field on click of an Action ButtonSummary: How to show a hidden dropdown field on click of an Action Button Content (required): How to show a hidden dropdown field on click of an Action Button Version (i…
-
How can we send Subscription Renewal reminder to a contact rather than to the subscription creatorSummary: Content (required): Is it possible to send Subscription Renewal reminder to a contact rather than to the subscription creator Version (include the version you a…Neelesh Varma 51 views 1 comment 0 points Most recent by Ofelia Vez-Support-Oracle Subscription Management
-
Lead Status ValuesSummary: Need to add values additionally in Lead Status Field, but it is not allowing to add a record. How can we add the values in MKL_LEAD_STATUS? Content (required): …
-
How to configure IDCS for authentication of Outlook CX Add-InQuestion : Would like to use IDCS for authentication of Outlook CX Add-In. Can you provide documentation on how to do this? **This post was created as part of a How to S…Kyler Thomas-Support-Oracle 11 views 1 comment 0 points Most recent by Kyler Thomas-Support-Oracle Sales
-
Getting Error: JBO-29000:java.lang.Long cannot be cast to java.lang.StringSummary: Getting Below Error while executing an object function in Installed Base Asset: Error:oracle.binding.expr.ServiceInvocationException: JBO-29000: Unexpected exce…