Category 453
Discussion List
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Updated contact not showing in self-service life eventSummary: We do not have self-reported life events turned on. What our business process is, is for the admin team to trigger a life event and then the employee goes into … -
Designate dependent required for "Critical Illness Employee/Children" plan only when child addedSummary: We have a requirement where "Critical Illness Employee/Children" plan is supposed to be available for both employee and dependent child enrollment. In case the …
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We are receiving below error while using context BENEFIT_RELATION_ID in Fast formula.Summary: We are receiving below error while using context BENEFIT_RELATION_ID in Fast formula. During compilation it is returning below error message: "Formula LZ_BN_ENR…
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Facing error while going to enroll benefits plan to employees.ORA-06512 Error When Enrolling Employees in Benefits Plan Hi Team, I am encountering an error while attempting to enroll employees in a benefits plan. The enrollment pro…
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How to showcase dynamic employee costs for Medical Plans using Plan compare toolSummary: We configured Plan comparison feature for employee to compare different plan under Medical Plan Type. But we saw that the plan costs do not get updated based on…
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How to prevent employees from creating duplicate contact in BenefitsWe are looking for possibilities on how to prevent employees entering duplicate contact in Me>Benefits>Before you Enroll>People to Cover I have gone through few communit…
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I need to process the payment for an invoice,Summary: I need to process the payment for an invoice, but the PPR is stuck in Processing with the status Waiting for payment file processing. Please find the attached d…
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ESS - Issue with Relationship start Date field value disappear while editingSummary: we are on 25C and we noticed a loss of functionality under "Before you enroll". In RUI, we had a display message below the Relationship Start Date stating how f…
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With the 25D Redwood Benefits update, the new Review Legal Disclaimer page was introduced.Summary: With the 25D Redwood Benefits update, the new Review Legal Disclaimer page was introduced, where employees must choose Accept or Decline before submitting their…
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can we audit the user enrollment authorization and other actions performed in benefits self serviceSummary: Is there a way the customer wants to validate all the actions performed by the employee in Benefits Self Service that includes Enrollment Authorization, Updatin…
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Error: The record couldn't be retrieved for processing. Contact your help desk.Hello, I’m encountering this error while evaluating the Detected Life Event on the same date, i.e., 10/13/25. Has anyone else experienced this issue? Please let me know.…
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MailTo Functionality is not working in Redwood benefitsSummary: We have used Custom Journey Code to display Need Help URLs like USBenefits@clientname.com . When we check the Source Code it is having USBenefits@clientname .c…
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Encountering Error while evaluating Life event BEN-990155We are receiving below error when evaluating Marriage or Divorce life event. Encountering this for only specific employee. Employee is not enrolled in two different opti…
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Benefits Default Enrollment Process - Dependent does not Carry ForwordHi Team, We are experiencing an issue with the Default Enrollment process when a child ages out. We are using the Default Enrollment Fast Formula (FF) at the plan level …
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What could be preventing this coverage start date formula from being invoked?Summary: Our Enrollment Coverage Start Date fast formula is not being invoked Content (please ensure you mask any confidential information): When tested independently of…
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Supplemental Life Configuration Set Up to Suspend EnrollmentWe need some guidance on what our configurations should reflect to support this scenario for our Supplemental Life plan. Our requirements for Supplemental Life: New Empl… -
Employee Enrollments appearing under Incorrect Legal EntitySummary: Employee Enrollments appearing Under Incorrect Legal Entity. Employee has Both legal Entities' Benefit relationship active for some reason. Enrollments were app…
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Is there a report to show who, when, and what benefit was accessed?We have a requirement to create a report that would show who, when, and what page an enrollment occurred. Using the Sensitive Data Access Audit function doesn't provide …
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New Hire not visible in Benefits Activity CentreIssue Description: Several new hires are not appearing in the Benefits Activity Center, although they are visible through Global Search and on the Employment Info page. …
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New Hire Life Event is showing Enroll in Ben Admin but not showing in Self Service after Open EnrollSummary: We have 3 new hires that were hired on 11/10 after Open Enrollment. The New Hire Life event is showing open under Ben Admin but on the employee self service it'…
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Open a new event without restrictions with requests in suspended statusSummary: Good morning, I would like to request your help with the following issue. My client is currently managing benefit plans that are set to be in a suspended state …
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how an employee can unenroll from a benefits planSummary: Hello everyone, I would like to ask if you know how an employee can unsubscribe from a benefits plan that they enrolled in two months ago. Which configuration c…
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is it possible to change the display order in the redwood enrollment summarySummary: we have multiple programs offered to employees for example 401(k) unrestricted plan, Non Union Benefit Program . is it possible to sequence the program as desir…
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Field level validations are not working in create contact page under redwood benefits moduleSummary: Requirement to apply warning messages for DOB and Gender fields. With the use of validations in redwood, I am able to apply warning messages on existing contact…
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Father and Son have same name (First name and Last Name) how to add Primary care PhysicianWe have Father and Son have same name (First name and Last Name) how to add Primary care Physician. Their name appear only once in the drop down while adding primary car…
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Plain text to email in redwood guided journeySummary: Can we convert plain text to outlook email automatically via html in guided journey? Because in guided journey there's no feature currently as such for this ema…
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Redwood Person Info page not having person type sectionSummary: I noticed that in the Benefits Administration > Person Info page, I can see the 'Person Type' section, but when I open the Redwood page from my client groups > …
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HDL Load for Changing an Element Entry Value with an Effective Date in the PastSummary: HDL load for an element entry value change with an effective date in the past is erroring out. Content (please ensure you mask any confidential information): Hi…
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Restrict Employees to UPDATE their Tobacco Use on Person InfoRequirement: We have a business requirement to restrict associate to update their Tobacco Use Field if the Tobacco Use Field already has an existing value or was already…
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auditing enrollment authorizationSummary: is there a way to audit enrollment authorization (Legal Disclaimer) button when accepted or Decline. if so please suggest. in Redwood the Accept or Decline butt…