Category 453
Discussion List
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when employee adds enrollment certification, it is submitted for another document typeThe certification type meaning is renamed in the document type as the look up, BEN_ENRT_CTFN_TYP is not extendable. The 'proof of National Identifier' Certificate lookup… -
Critical Illness GF Plan is recalculating rate with Work Location Change Life EventSummary: Navigate to Benefits Administration->Search for Emp#64297. Click on Critical Illness GF Plan during Work Location Change Life Event and you will find rate of 41… -
Ability to make other fields mandatory in contact page based on Relationship typeSummary: We are implementing benefits for mexico and US.There are few customization requirement : For US : based on relationship Type , fields such as Phone and National…
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Default value or Minimum Value "0" is not working in primary fieldSummary: Hi Expert, We having an issue when we attempting to enter the "0" Value in Primary Field after that we are not able to proceed or submit the plan, Even our Min …
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rate periodization formula is inconsistent - how do you debugSummary: I have a rate periodization formula for spending plans that I have discovered does not always work. Most of the time, it gives the correct answer, but we are fi…
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Loss/Gain of Coverage Enrollment End DateWe have a Supplemental Child plan that is allowed to carry dependents up to the age of 26. Currently, when a child ages out, we use the Loss/Gain of coverage life event … -
How to avoid Ben Admin Enrollment Page continue Button Leading to Review and Submit Train StopSummary: Redwood Benefit Admin Enrollment Page continue Button Leading to Review and Submit Train Stop. Is it possible to restrict on REDWOOD BEN ADMIN Page not to land …
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Significance of Benefits offered conditionallyWe have a field called "Benefits Offered Conditionally" at the contacts page. Please let us know the impact of this field and where do we use this information.
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How does the Estimate of Impacted People parameter get added to Back Out Life Events process?We need to back out an administrative life event for the company, but it errs out immediately after submitting it with the following error: ORA-20001: This process affec… -
Benefit Verification LetterSummary: What solution is available within Oracle to provide employees with a Benefit Verification Letter? This would be for US only. Currently: Employees contact our su… -
Supplemental Life Configuration Set UpReposting this question in hopes I get some responses…. We have 3 scenarios we have to achieve for our Supplemental Life plan. I have 2 of the 3 scenarios working and ne…
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Extra Inputs and Rate Value CalculationSummary: We have the same calculation for Rate Value Calculation, but we need to pull different UDTs for different plans. Instead of having dozens of formulas, we would …
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Employee are unable to Print their benefit elections from Employee Self ServiceSummary: We are facing an issue where employees are unable to view and print their benefit elections from the Employee Self Service page. As per "Fusion Benefits: Print … -
How to hide person Info quick action on fusion redwood Benefit Self service page based on rolesSummary: Hi Team, We need assistance in implementing role-based visibility for certain quick actions on the Fusion Redwood Benefits Self-Service page. Requirement: The f…
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Migrating Eligibility profiles from POD to anotherSummary: Hi All, We have more than 50 eligibility profiles to be to be migrated to another. From Import/Exports under Benefits Administartion, it's taking one eligbility…
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Related Person Change Causes Life Event - Trigger only when Child is less than 15 daysWe have a requirement where the Life Event should only trigger if the Child added is less than 15 days old. We tried using Related Person Change Causes Life Event with t…
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Error while trying ot add the enrollment certification in PlanI am facing an error while trying to configure the erollment certification in the plan » Certification train stop. Error : "You can't define more than 1 ENRTCTFN action …
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Is it possible to have two element created for a single plan option based on enrollment datesSummary: We have a requirement where in the employee is supposed to have two Deduction codes based on person's enrollment date for HSA -Single option. Similarly, two ded…
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What is the expected outcome when two or more rates are set-up as Others/After-tax?We have a client that has two standard rates with Rate Display Type = Others, and Tax Type Code = After-tax. With this set-up, how does the system determine which rate w…
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FSA plan being carry forwarded to next yearHi Team, We have FSA plan being carry forwarded to next year. How to end date at the end of the year, so that employee will re-enroll in the new year.
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Restricting Program Access to Benefits Specialists for Making ElectionsWe need to be able to allow a program to only be accessible (elections can be updated) by benefit specialist/admins and allow elections to be updated by employees. We st…
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Trying to access new Benefits Activity Centre - getting errorSummary: Getting this error when trying to access the new 25B Benefits Activity Centre in our lower environment for testing: Oracle Search Cloud Service isn't enabled. A…
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Did the Submitted Enrollment field in the Viewed Sensitive Data Audit get removed?Summary: I use the Sensitive Data Audit weekly, especially during enrollment to see if users clicked the submit button and the date they clicked it. Since we have upgrad… -
Updated contact not showing in self-service life eventSummary: We do not have self-reported life events turned on. What our business process is, is for the admin team to trigger a life event and then the employee goes into …
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Redwood-Override eligibility issueSummary: We have Open Enrollment Live and there are some users which are made ineligible for certain plan previous year. After Open Enrollment of 2026, when trying make …
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life event to just refresh rates and no option for enrollmentSummary: Hi All, We have created a Life Event to just update or refresh the rates.Under restrictions, what should be configured,,so it just updates the new rates and lif…
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Redwood Person Info page not having person type sectionSummary: I noticed that in the Benefits Administration > Person Info page, I can see the 'Person Type' section, but when I open the Redwood page from my client groups > …
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Post Election error when Evaluating Life EventSummary: A life event ( Divorce ) occurred after open enrollment period is ended. We wanted to process the intervening life event (occurred in Nov/Dec ). This should ide…
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Unable to end the Beneficiary contact relationship due to past enrollment recordsHi All, We want to end beneficiary contact relationship, who is no longer enrolled in any Benefit plans, since 2023. When we try to end the relationship date of the cont…
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Life Event goes to processed and closed status directly. Errors out when try reopen.Summary: Life Event goes to processed and closed status directly. Errors out when try reopen. Error is : ORA-20001: The life event can't be reopened because there's no e…