Category 453
Discussion List
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Opportunity to customize the tile view of plan in enrollment flowSummary: When there are multiple Plan( Having Multiple Option ) Under same Plan type , The enrollment page looks very clumsy and difficult to read through . It is diffic… -
Benefits - HSA minimum allowed amount is not workingThis just started with the 25C upgrade. But when processing any type of life event in benefits it will not allow us to elect a 0 amount for the HSA amount. We can enter …
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Confirmation statement link redirected from the View Report button in Self-service pagesWe would like to understand if we can change the link/pathway which is being redirected to, upon clicking the "View report" button in the Benefits self-service pages. As…
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Redwood Benefits: Contingent WorkerSummary: Hi Team, Since CWK search is available only in Benefit Summary and this role is only applicable for Benefits Admin. I was just wondering what PRIV or Role we ca… -
27 CHECK DATES for benefits divisor - not 26 pay periods - how do you accomplish this?We will have 27 check dates in 2026 but only have 26 pay periods. [26 periods that start and end in 2026]. For Open enrollment we cannot get the system to use pay date f…
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Configuring plan dependency rulesSummary: Our goal is to use plan dependency rules to ensure appropriate HSA plan enrollments based on the chosen medical plan. The rule we've implemented in our test env…
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How to resolve the below mentioned error in Redwood.Summary: Hi Everyone, I have recently moved my configurations from one pod to another, but I can't see benefits relationships for any person. The benefits relationships …
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HSA Contribution Cross over issueSummary: The HSA contribution is deducting an extra pay period amount if the employee who already enrolled in HSA decides to waive off in the next year during open enrol…
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Communicated vs Estimated per pay period amount value passed to payrollWe are facing some issues with the HSA plans. The HSA YTD is not matching with the annual contribution elected by the employee its off by some cents. We have biweekly pa…
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How to prevent employees from creating duplicate contact in BenefitsWe are looking for possibilities on how to prevent employees entering duplicate contact in Me>Benefits>Before you Enroll>People to Cover I have gone through few communit…
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Redwood - Family And Emergency Contacts Page - Gender Field not requiredSummary: We have observed an inconsistency in the behavior of the Gender field when create new contact. In the responsive pages, the field is mandatory for some countrie…
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What is the DBI for Plan Coverage Start Date?Summary: I am unable to access Plan Coverage Start Date in Fast Formula. However unable to find right DBI and most DBIs are of Extracts. Content (required): How to acces… -
Redwood Benefits: CoverageHi, Can we add language when adding beneficiaries to indicate leave blank instead of adding 0% for a beneficiary that is not needed? Maybe within the blue box. “The tota…
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Hide the Benefits Authorization if the employee already accepted it during initial loginIn RUI, if the employee already accepted the authorization during initial enrollment, the authorization will not show again if the employee makes any changes again to th…
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HDL output from Benefits Health Check Diagnostic Test - how to use?Summary: I have run the Benefits Health Check Diagnostic Test, which returns 2 separate sections of HDL - one for beneficiary percentages that don't add up to 100 over p…
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Designate dependent is not shown during override eligibilityThis is a scenario where a participant (employee) was made eligible for a particular option that has designation requirements by using Eligibility Overrides and then I a…
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Redwood Benefits: ElectionsHi, Within the elections are the “enroll” boxes editable? Users find it confusing to select Enroll in Waived plans. Could we change the “Enroll” box to say “Select”?
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Redwood change Enroll button to Waive for only Waive plan/optionsSummary: Redwood change Enroll button to Waive for only Waive plan/options Content (please ensure you mask any confidential information): We just went live with Redwood … -
Slowness in benefits contacts pageSummary: Under Me→Benefits→Before You Enroll→Add, the page draws slowly. This causes people to start typing in the Additional Information fields and later receive errors…
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Performance Assurance for Enrollment Process Post Employee Population IncreaseSummary: Our organization has recently expanded its employee base from 23,000 to 33,000 due to a significant hiring initiative. As we approach the upcoming enrollment cy…
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Benefits Self Service Enrollment Page CustomizationSummary: Current Configuration: As shown in the attached screen shot, there are drop list of values in the menu section. Client would like to change the list of values. …
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Answer a Survey 25C is not disabled after removing checkboxWe removed checkbox on "Employee Self Service" configuration, but "Answer a Survey", the last task on Employee Self Service Enrollment screen is still there. Not sure if…
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"Answer a Survey" can this task on ESS 25C be renamed ?We want employees to return back to the remaining tasks in Journey after completing the enrollments and post enrollment tasks. So can we rename "Answer a Survey" the las…
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Redwood: Customize DOB field to be required in Contacts (Before you enroll in Ben Self-Service)Summary: We need to customize the DOB field to be required in contacts (adding and updating an existing) in the benefits self-service page >before you enroll. See screen…
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Redwood Benefits: Adding a ContactHi, When correcting a contact there is not a submit to close out of the Contacts section. We edit the child's name, enter effective date, select save Once you save the o…
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Hide the text from Self Service Benefits EnrollmentHi, There is a requirement to hide the below text from Benefits – Self Service. There is no option to hide it from VBS. Is it possible to hide the text? Thanks
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Hide Delete Button on ContactsWhat is the best way to hide the delete button on the contacts within the benefits enrollment flow? When employees enroll in benefits through Benefits Self Service, in t… -
What application task should be used for redwood benefits self-service enrollment in JourneysSummary: We have a Journey where we would like for employees to click on a link to go enroll in benefits. Not able to find an application task Content (please ensure you…
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How to enable AI Agent studioSummary: Looking for the steps to enable AI Agent studio. Content (please ensure you mask any confidential information): Roles or profile options required to enable AI A…
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The salary change life event should not get detected if there is no change in salary amountWe have a requirement wherein we want the salary change life event to not detect when there is no change in salary amount just a record is created for salary change but …