Oracle Best Practice
Discussion List
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A Reusable Approach to Implementing Validations and UI Logic in Fusion Service Redwood📑 This article is estimated to take approximately 8 minutes to read, and can save you hours of implementation and research. You are welcome! 😃 📽️ Before diving into th… -
Exposing Child Object List on the Service Request PageAuthor: This How-to article is a contribution from @Sono Chacko-Oracle This step-by-step guide shows you how to display and manage a child object list (for example, Orde…
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Is it possible to create audit for contact object in redwood ui?Is it possible to create an audit for the Contact object in Redwood UI? And Can the Audit duration be more than 30 days in Sales? I followed the Oracle audit documentati… -
How to add and remove columns on the account & contact pickersOverview In this Tip article, we are covering a Fusion Service Center Extensibility feature available in 23C. Now, adding and removing columns from the account and conta…
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Cannot Find Oracle Fusion Application Asset(Redwood UI) in Manage Audit Policies ?Hi, I set up the Asset Audit layout in Redwood UI using the audit documentation. However, when I go to Setup and Maintenance → Manage Audit Policies → Assets, I see many…
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Product DCL field issue in Asset ObjectSummary: I am facing an issue in Asset object. When I select a new value in the Product DCL field, the old value automatically appears again in the Asset edit layout. Al…
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Update Any Field: Introducing Mass SR Updates Through Extensibility!I am thrilled to announce a game-changing update in our 26A release. We know that for a long time, you were limited when it came to making bulk changes. Until now, you c…
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Get Child Accounts from Parent Account Record using groovySummary: I want to get all child accounts from parent account using groovy script Content (please ensure you mask any confidential information): Need to perform update o…
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How to display the approval statuses from various approvers across different fields?Summary: Display the approval statuses from various approvers across different fields Content (please ensure you mask any confidential information): Hello Experts, We ha…Shiva Kumar B 21 views 1 comment 0 points Most recent by Andrada-Oracle Fusion Applications Administration
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Error in Manage Adaptive Search After Deleting Lookup in Setup and MaintainI recently deleted a lookup from Setup and Maintain, but now when I access Manage Adaptive Search, I encounter the following error: And we cannot create same lookup agai…
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Video: Enable the ... Action Menu for Records in the Panel ListsEnable the ... Action Menu for Records in the Panel Lists: Show the available smart actions for the record in the panel list, on the detail fold out view. https://videoh… -
Is there a way to allow all users to see all activities on all accounts?I need to allow all users all roles to see all activities on all accounts. -
Video: CX Picker - Using Adaptive Search with DCL Field TemplatesCX Picker - Using Adaptive Search with DCL Field Templates: For Dynamic Choice List fields, that are in Adaptive Search (aka Workspace), you can use a powerful CX search…John Vakoc-Oracle 1.2K views 19 comments 1 point Most recent by Florin Musatoiu - Support-Oracle Sales
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P2T for Fusion Sales cloudSummary: Hi Team, Our customer is looking for a P2T in 1st week of April for the fusion sales cloud application followed by CPQ. We would like to know if there are any p…Aditya Varma Gadiraju-Oracle 2 views 1 comment 0 points Most recent by Priscila Terazawa - Support-Oracle Sales
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Best Practice for having 1 work order(Standard Object) have multiple IB assets associated (cus Obj)Best Practice for having 1 work order(Standard Object) have multiple IB assets associated (custom Object) If "Custom object" is the child of Work Order Object ,we are fa…
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OTBI Report – Notes associated with ActivitiesHello, I am trying to create an OTBI report to retrieve Notes linked to Activities in Oracle Sales Cloud. So far, I found subject areas that allow Notes related to Oppor…Paraskevi Thanasi 3 views 1 comment 0 points Most recent by Iulian Hanza-Support-Oracle Reporting & Analytics for Sales
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Training: Implementing Redwood SalesA collection of videos and resources to help you implement Redwood sales. This list is ever changing, so bookmark this post and come back soon for more videos and links.…
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Internal Note Not Showing in Activity Subview for Service Request object (Redwood)Hi team, I created 3 internal notes under a Service Request in Redwood, but only 2 appear in the Activity subview. The missing note exists in the backend (verified via R…
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Is it possible to Delete Internal and Customer Notes in Service Request?Hi, Is it possible to delete Internal Notes and Customer Notes in a Service Request after they are saved? Currently, once a note is created, we are unable to remove it. …
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Video: Deploying the Extension to the PRODUCTION EnvironmentDeploying the Extension to the PRODUCTION Environment: Package and deploy the extension to the production enviroment (or any environment other than -TEST) https://videoh…
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Video: Prerequisites for Implementing Redwood SalesPrerequisites for Implementing Redwood Sales: If you are an existing customer using Oracle Sales Cloud, look at the prerequisites (and how easy it is) to opt-in to using…
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Are Copy Maps for Service Request not working in Redwood?I modified the Copy Maps for Service to copy the existing Sr Number to a custom Field "SrNumberCopyText". This works fine in ADF layout where the value is populated in t…
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Do server scripts' triggers run before the update of the REST API?We currently have two triggers configured: a trigger for status update on a Service Request and a trigger for Service Request messages. Both triggers are of type AfterTr… -
Adding an Activity Subpanel to a Custom Object in Oracle Sales Cloud (Redwood UI)Summary: I have created a custom object in Oracle Sales Cloud and I would like to add an Activity subpanel under this custom object in the Redwood UI. Is there a way to …
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How to Create a Custom APP UI for custom objects in Fusion ServiceAuthor: This How-to article is a contribution from @Sono Chacko-Oracle Overview This article provides a comprehensive guide for Oracle Fusion Service partners and custom…
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Notifying the activity owner of an open activity which is going overdue in the next daysDoes exists some OOTB configuration (or eventually also some customization) which alerts the activity owners, via Notification Bell, if the open activity are going overd…
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Your Guide to Success: Implementing Redwood Sales with Best PracticesWe are excited to present our Redwood Implementation Checklist and Playbooks, thoughtfully developed by our product team. These guides are designed to help you track you… -
1In app bell notification and things to finish not updated after synchronizationSummary: The bell notifications and tasks under things to finish are not getting updated after running the process "Synchronize Notifications in Global Header" The synch…
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How to default SR Details to expanded view modeService agents often need to access key information on a Service Request as quickly as possible. However, navigating to the Service Request Details page and then manuall…
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Video: Working with AttachmentsWorking with Attachments: Adding the attachments component to a panel, subview and the create record page. https://videohub.oracle.com/embed/secure/iframe/entryId/1_h8ho…