Oracle Best Practice
Discussion List
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Validate SR Category Selection on Value Change on Creation PageSummary Need to prevent users from selecting parent categories in the Category field during Service Request creation and allow only leaf-level categories. Looking for a … -
How to Display Custom Field Updates in the Activity Stream on the SR Details Page?Summary Need to display updates to custom Service Request fields in the Activity Stream on the Service Request Details page, similar to how standard field updates such a…
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How to Lock Saved Searches and Filters on the Service Request Landing Page?Summary Lock Saved Searches and Prevent Users from Modifying Filters on the Service Request Landing Page Need to restrict users from modifying, removing, or changing fil…
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How to Dynamically Default the “To” Email Address in Compose Email?Summary Need to automatically populate the To email address in the Compose Email panel with either the Service Request creator’s email address or the assigned resource’s…
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How to Prevent Users from Updating or Deleting Attachments After Service Request Creation?Summary Need to prevent users from updating or deleting existing Service Request attachments after creation while still allowing them to upload new attachments. Content …
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How to Access Service Request Record Values from Action Chains in Redwood UISummary: Unable to Retrieve Field Values Using getFieldValue() in VBS Action Chains on Redwood Service Request Details Page Content (please ensure you mask any confident…
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Hide All Action Bar Actions and Display Only Selected Actions Based on User RolesSummary: VBS Redwood Service Request Details Page – How to Hide All Action Bar Actions and Display Only Selected Actions Based on User Roles? Content (please ensure you …
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How to Show or Hide Recommendation Cards on the Service Request Details PageSummary This article guides you through the steps to show or hide specific recommendation cards—such as Action Plan, Interview, Similar SR, and Knowledge—on the Service … -
Bursting on the basis of weekelyHi everyone, We are using Oracle BI Publisher Bursting to generate and distribute data files. Since the data volume is dynamic, the generated output can exceed the 10 MB…
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How to Configure Case Object NotificationThis document guides a customer to configure Case object to send a notification to a resource when he/she is added to a Case. Login to App Composer Create and enter in a…
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Get Faster Fusion Service Extensibility Answers with the Fusion Service Extension Assistant AI SkillImplementing and extending Oracle Fusion Service can involve many decisions: where to add a field, which page can be customized, how to use an event, or whether a requir…Edson Junior, Oracle 977 views 7 comments 7 points Most recent by Edson Junior, Oracle Fusion Service
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What is the correct sequence of migrating customer records from EBS to Oracle Fusion using FBDI?Summary: Customer records: around 350,000. Customer master from legacy system involves locations, parties, party sites, accounts, account sites, account site uses, custo… -
Update Any Field: Introducing Mass SR Updates Through Extensibility!I am thrilled to announce a game-changing update in our 26A release. We know that for a long time, you were limited when it came to making bulk changes. Until now, you c…
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Exposing Child Object List on the Service Request PageAuthor: This How-to article is a contribution from @Sono Chacko-Oracle This step-by-step guide shows you how to display and manage a child object list (for example, Orde…
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JBO-27014: Attribute ActivityTemplateId in OrchestrationStepTasksDTEO is requiredSummary: While migrating orchestrations using CSM, the process is throwing below error : JBO-27014: Attribute ActivityTemplateId in OrchestrationStepTasksDTEO is require…
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Custom Redwood/NGS Pages don't recognize the "Open in New tab" built-in function.All our Custom Redwood/NGS Pages (e.g. fscmUI/redwood/custom-objects/quotes) links from those pages can only be opened from the same tab when trying to use the "Open in …Christian Gerald Patacsil 94 views 5 comments 0 points Most recent by Kammarapalli Venkatesh-Oracle Sales
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How to add tabs to the Service Request Details page in Oracle Service CenterYou can add a small tab bar at the top of the Service Request Details page to help agents focus on the view they need: the standard overview, communications, or related …Edson Junior, Oracle 274 views 2 comments 2 points Most recent by Edson Junior, Oracle Fusion Service
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How to Create ‘Quick Action’ Buttons on the Service Request Details PageSummary This article explains how to add custom ‘Quick Action’ buttons to the Service Request Details page in Oracle Fusion Service. Quick Actions help agents quickly pe…Edson Junior, Oracle 579 views 3 comments 2 points Most recent by Edson Junior, Oracle Fusion Service
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How to Create a Custom APP UI for custom objects in Fusion ServiceAuthor: This How-to article is a contribution from @Sono Chacko-Oracle Overview This article provides a comprehensive guide for Oracle Fusion Service partners and custom…
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Video: Integrating Microsoft Teams Web Conferencing with CX SalesIntegrating Microsoft Teams Web Conferencing with CX Sales: Microsoft Teams Web Conferencing can work with your Oracle CX Sales solution -
How to create a dcl field pointing to Business Unit in Custom ObjectSummary: Hi team , On a Custom Object we want to create a one custom DCL field which is pointing to business Unit Name . but we are not able to get the related Object. P…
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In the Complex PO, the PO Line Description and Schedule Line Description are different.Summary: In the Complex PO, the PO Line Description and Schedule Line Description are different. When we create a Work Confirmation, the system currently displays the Sc…
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Video: Customize Panel QueryCustomize Panel Query: Change the data requests to filter the records in the panel From the Implementing Redwood Sales video series
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How to reflect SR Status and Action Plan updates on UI immediatelySummary: Hi, I am working on an Oracle Visual Builder Studio application where an Action Chain listens for Service Request (SR) changes, evaluates related Work Orders (W… -
Join us to learn more about Policy Nodes for Service!Curious to find out more about the Policy builder that was released in Oracle AI Agent Studio in 26C? Join us to see how this new capability transforms Service policies … -
Auto-filter Custom Object Based on Parent Service Request Using Smart Action and Action ChainHi Community, We have created a custom Timesheet object and associated it with the Service Request (SR) detail page. Using a Smart Action and an Action Chain, we configu…Alekhya Mogathadakala 112 views 6 comments 0 points Most recent by Edson Junior, Oracle Fusion Service
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Routing Service Requests Based on Specific Inbound Email AddressSummary: Hi Team, We have a requirement to route Service Requests to different queues based on the inbound mailbox that received the email. We have multiple inbound mail…
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October Interactive Demo Hours: Retention & Delivery Excellence (Service & Field Service)Always live, never recorded! It's that time again. Interactive demo hours are scheduled for October. In this one hour showcase, you’ll get an in-depth look at Oracle's b…Kayleigh Halko - Oracle-Oracle 67 views 0 comments 0 points Started by Kayleigh Halko - Oracle-Oracle Fusion Service
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Training: Implementing Redwood SalesA collection of videos and resources to help you implement Redwood sales. This list is ever changing, so bookmark this post and come back soon for more videos and links.…
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Video: SynonymsSynonyms: Adding synonyms to actions in the Action Bar From the Implementing Redwood Sales video series