Oracle Best Practice
Discussion List
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Setting milestone through data uploadContent Hi Team, I have uploaded some service requests through import management and verified that the milestone is not set even after clicked the "update service reques… -
Clarification on OOTB reports are available in service?Content Hi Team, In Service, Is the below reports are available in OOTB or have to create custom reports? I don't find any in BI analysis. 1. Average speed of response t…
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Impact on standard category field in service request objectContent Hi Team, I want to know that which is the best way to maintain SR types either using the standard category or by creating a custom field. Because now I'm using s…
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How to include SR object fields into Milestone object in Email templates?Content Hi Team, I have created an email template for SR escalation which will be trigger through Object workflow on Milestone object. In that template doesn't have Serv…
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Sales - 10 Things You Didn't Know CX Sales Can Do Today, 1 October 2020, 9 a.m PT - Submit QuestionsContent Submit your questions for the Sales - 10 Things You Didn't Know CX Sales Can Do Today session to have them answered during the live event. Post your questions by… -
Sales – Actionable Infolets for CX Sales: Office Hours, 29 September 2020, 8 a.m PT - Submit QuestioContent Submit your questions for the Sales – Actionable Infolets for CX Sales: Office Hours session to have them answered during the live event. Post your questions by …
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Sales – Office 365 for CX Sales: Best Practices, 25 September 2020, 9 a.m PT - Submit QuestionsContent Submit your questions for the Sales – Office 365 for CX Sales: Best Practices session to have them answered during the live event. Post your questions by posting…
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Import and Export Management for faster and easier data loadingSummary Import and Export Management makes it faster and easier to load and maintain your data. Content Import and Export Management makes it easier for application admi… -
Workspace for Fast and Easy Access to CX Sales and Fusion Service!Summary Get the Workspace Advantage for your CX Sales and Fusion Service teams! Content Workspace is designed with a super-fast search that gets you to your CX Sales and… -
Is it possible to show partner deatils in accountSummary We need to show related partners of account from PRM in account 360 in subtabContent Hi, We have an requirement to show the list parters who worked on the leads … -
Showing Number of Leads Created by login userSummary I want to show the number of Leads created by login user in Things to Finish section.Content Is it possible to show the number of Leads created by login users in…
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how to relate an contact as primary contact for an Account -AddressContent Hi All, We have requirement, where in our customer has same customer in different locations and for each location they have different primary contact. Because of…
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How to display values in DCL field based on Account and PrimarycontactIdContent Hi Team, I want to put filter in DCL field and the values should change dynamically based on Account and PrimarycontactId.But it is not working properly and belo…
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println in object workflowSummary i don't see them in runtime messageContent Hi, Quick question - for the println groovy I put in the object workflow, I don't see them recorded in runtime message… -
Best Practice for Adaptive SearchSummary Any best practice?Content Hi, We have several customers who have high data volume (100+ million ~ 300+ million records across objects). So far, we are able to ru…
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How to leverage the OOTB Geography/Country in Custom Object as a Custom Fixed Choice ListContent How to leverage the OOTB Geography/Country in Custom Object as a Custom Fixed Choice List? In Custom Object, do we have any better solution to implement/leverage… -
Sales – Office 365 for CX Sales: Best Practices, 3 September 2020, 9 a.m PT - Submit QuestionsContent Submit your questions for the Sales – Office 365 for CX Sales: Best Practices session to have them answered during the live event. Post your questions by posting…
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Contract object in Import MgtSummary Not visibleContent Quick question - I don't see any contract objects in import mgt on customer's pods, but I can see them in oracle demo pod. Please see the atta…
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Sales – Access Groups for CX Sales - Office Hours, 18 August 2020, 8 a.m PT - Submit QuestionsContent Submit your questions for the Sales – Access Groups for CX Sales - Office Hours session to have them answered during the live event. Post your questions by posti…
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Sales – CX Sales Innovation Roadmap, 28 August 2020, 8 a.m PT - Submit QuestionsContent Submit your questions for the Sales – CX Sales Innovation Roadmap session to have them answered during the live event. Post your questions by posting a new comme…
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Transform Your Initial Setup with On-boarding toolsSummary CX Sales provides some fantastic setup tools to get you started. From initial setup to data import for your Conference Room Pilot, we have the tools to get your … -
SR and HR HelpDesk on the same PODSummary Any customers?Content Quick question - Do we have any customers which run Service Request (for customer) and HR HelpDesk (for employee) on the same POD? Thanks, …
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Non-serialized items received into inventory does not create enterprise assets in Installed BaseSummary Non-serialized items received into inventory does not create enterprise assets in Installed BaseContent The application auto-creates installed Base instances for…
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Is it possible to run a schduled process through webserviceSummary is it pssibke to run Import Sales Products from PIM Data Hub process trhough api callVersion 20a
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Trigger for Cancel buttonSummary We're looking for a trigger that we can use to mirror the Cancel button in Oracle Sales Cloud.Content We want to mirror the Cancel button functionality. Upon sea…
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Welcome to the forum for Adaptive Search and WorkspaceSummary Thank you for your interest in the Adaptive Search and Workspace Early Adopter program. The program has been a big success and these new features will be general…
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Sales – Best Practices: Transitioning to Import Management Framework, 13 August 2020, 8 a.m PT - SubContent Submit your questions for the Sales – Best Practices: Transitioning to Import Management Framework session to have them answered during the live event. Post your…
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Workspace publish takes 14+ hoursSummary Is it expected?Content Hi, Every time we make a change in workspace (e.g. enable an attribute), it takes long time (14+ hours) to complete publish. Is it expecte…