Reporting and Analytics
Discussion List
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Report for workspaces assigned to which profilesContent Is there a report that will provide me with a list of profiles with the workspaces assigned? Thanks!JLFolkman 22 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service -
Tickets by transactionContent I need to account for the incidents that have passed in a certain queue, I am using the transactions table and the action "queue" and filtering by queue.id But w…User_2025-02-03-17-19-40-969 18 views 2 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
union, join, or transposing field values into a calculated fieldContent Hello, We have the ability to assign several counties to a single incident, as some incidents are about things that affect several counties, for example, a spill…User_2025-10-31-01-08-51-703 27 views 3 comments 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
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Adding BCC email address to Email response reportContent I'm looking for help to narrow down the Data Dictionary term to add/capture CC and BCC email addresses added to incidents. The normal email term only appears to …User_2025-02-01-08-53-19-096 21 views 2 comments 0 points Most recent by User_2025-02-01-08-53-19-096 Reporting & Analytics for B2C Service
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How to display a report with data filtered by a custom field?Content I have the contact workspace and added a new field 'Account Number' in the table contact. I have a tab in the workspace where I want to display the data from a c…User_2025-02-03-19-04-27-500 22 views 10 comments 0 points Most recent by User_2025-02-03-19-04-27-500 Reporting & Analytics for B2C Service
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How do I delete all data from an object/table?Content How do I clear a custom table?User_2025-02-03-19-04-27-500 37 views 4 comments 0 points Most recent by User_2025-02-03-19-04-27-500 Reporting & Analytics for B2C Service
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How do I order By a particular column in a Report?Content How do I order By a particular column in a Report?User_2025-02-03-19-04-27-500 22 views 2 comments 0 points Most recent by User_2025-02-03-19-04-27-500 Reporting & Analytics for B2C Service
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Where Clause in Desktop .NET appContent I have to create a report that will need to only list if a contact in a case does not match a contact in an incident. Normally a WHERE clause would look like thi…User_2025-02-03-18-21-36-274 11 views 0 comments 0 points Most recent by User_2025-02-03-18-21-36-274 Reporting & Analytics for B2C Service
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Answer effectiveness - incidents generatedContent Is there any way to see what incidents are generated after viewing a specific answer? Version 17D (almost 18A)User_2025-02-01-07-03-13-295 12 views 4 comments 0 points Most recent by User_2025-09-05-00-11-37-622 Reporting & Analytics for B2C Service
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Display/Hide a column based on a conditionContent Hi, Can I display/hide a column based on a condition or conditions? Please note that I am referring to an entire column here and not rows. ThanksLeomar Cortez 36 views 1 comment 0 points Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service
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Report Page Design Issue - Rightnow Agent BrowserContent When we popup report page for object it will popup report page without filters and table. Sometimes it will popup report page with filters and table. Issue in De…Ranjith Kumar M 7 views 0 comments 0 points Most recent by Ranjith Kumar M Reporting & Analytics for B2C Service
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Values change when grouping date changesContent We have developed a report that show how many tickets a particular Group has performed. For this we are using the Transactions table, and filtering by "assigned"…User_2025-02-03-17-19-40-969 27 views 2 comments 0 points Most recent by User_2025-02-03-17-19-40-969 Reporting & Analytics for B2C Service
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Report in chat workspace filtered by incident custom fieldContent Hi, I have created similar thread and by mistake selected as "Best Answer" and I do not know how to revert it back. So created this new one. Issue: I have create…User_2025-02-03-19-25-28-008 25 views 9 comments 0 points Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service
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Primary key for transactions tableContent Hi, Does anyone know what is the primary key for "Transactions" table ? Thanks, Piyush Version Service CloudUser_2025-01-28-20-47-36-823 27 views 3 comments 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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Produce CertificatesContent Hi Can certificates be produced (e.g. degree certificates, training attendance certificates) using the reporting functionality available in Oracle Service Cloud?…User_2025-02-03-22-05-57-154 47 views 2 comments 0 points Most recent by User_2025-02-03-22-05-57-154 Reporting & Analytics for B2C Service
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Is it possible to export Archived incidents to a readable format?Content Hi, I have a business requirement to provide all communications from a specific email address. I wrote a report to get all chats and emails that are not archived…User_2025-02-03-16-51-39-328 62 views 3 comments 1 point Most recent by User_2025-02-01-08-45-53-579 Reporting & Analytics for B2C Service
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Scheduled report is limiting at 10,000 rowsContent I have a monthly scheduled report that is limiting at 10,000 rows. It is a comma delimited and when I run it manually there are any where between 40,000 to 50,00…lbriggs 4 views 1 comment 0 points Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service
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Sub Total in reportContent I have created report grouping based on particular column. I want to display total values at the bottom of the each group.(sub total). How to do this?User_2025-02-03-16-53-11-440 48 views 1 comment 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
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Desired Analytics Cookbook Report RecipesContent If you're thinking about contributing to the Analytics Cookbook but aren't sure what report you could add, we’ve provided a list of report recipes that we’d love…Kenny Tietz-23935 192 views 2 comments 6 points Most recent by LuukS Reporting & Analytics for B2C Service -
inc_performance:interval types with conditionsContent Hello, In incident there are 2 situations that we are examining, interval type=create to initial response (1) and interval type=create to initial resolved (7). a…User_2025-02-03-18-10-44-914 42 views 4 comments 0 points Most recent by User_2025-02-03-18-10-44-914 Reporting & Analytics for B2C Service
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Searching for more than one value within the same search fieldContent I have a report that lists consumers, and each one has a CNPJ (a numerical code). When I run a search, I can only put one CNPJ in the field, searching one at a t…User_2025-02-03-17-19-40-969 18 views 7 comments 0 points Most recent by Jess Campbell Reporting & Analytics for B2C Service
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Is there a Data Visualization content pack for Service?Content Are you looking for examples of Service Analytics using Oracle Data Visualization? Good news! There is a Customer Service Executive Content pack available as a D…Justin Anderson-Oracle 67 views 0 comments 4 points Most recent by Justin Anderson-Oracle Fusion Service -
Reduce gap between header and report columnsContent Hi All, When i am trying to open incident history from contact tab which is present on incident then I am getting pretty big gap between Report header and actual…Rohit Apsangi 14 views 1 comment 0 points Most recent by User_2025-09-05-00-11-37-622 Reporting & Analytics for B2C Service -
Automatically Disable the "Auto Filter" functionContent The below is only happening when opening the Incident Search reports through the Quick Search Section. If I open the report from the Report Explorer, the Auto Fi…User_2025-02-03-16-51-39-328 20 views 0 comments 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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Finding report dependenciesContent I have report, I don't know where this report is used. It may be used in contact or incident or some other workspaces Is there a way to find report dependencies?User_2025-02-03-16-53-11-440 35 views 2 comments 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
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How to get the "Add New" button to appear in report resultsContent I have two contact search reports that when added to the same contact workspace, in a tab, one report shows a "Add New" button above the report data that allows …
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How do I filter a computed field in a reportContent I have created a variable called $IncidentTypeLength and used it to create a field called "Length". The calculation is working properly, however, I cannot figure…User_2025-10-31-01-08-51-703 22 views 9 comments 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
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Availability Tracking Report.Content there is currently some report showing number of online agents V.S. number of agents paused, in a history (report) that manages a new log (row) with each update …User_2025-02-03-17-29-01-634 14 views 0 comments 1 point Most recent by User_2025-02-03-17-29-01-634 Reporting & Analytics for B2C Service
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Report is not getting filtered with MetadataContent Hi When the filter condition is specified in the reports, values that are fetched are coming from the Transactional data (Real time data available in the databas…User_2025-02-03-20-57-24-809 26 views 1 comment 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service
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Formatting based on two columnsContent Hi, any advisce how I should go about combining values from two columns? Basically, I have one column based on a custom field called member value which outputs e…User_2025-02-03-16-51-39-328 31 views 1 comment 1 point Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service