Reporting and Analytics
Discussion List
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Using report variables in report header textContent Apologies if this has already been answered, I searched the KB and both forums for the answer to my question but was not able to find anything. I am putting some…Mike Griffiths 40 views 3 comments 0 points Most recent by Mike Griffiths Reporting & Analytics for B2C Service -
Why is my count coming out wrong?Content I have a dashboard that i am creating and I am trying to create and Standard Report with Chart This if for a team that calls our customer before we have a schedu…User_2025-09-26-00-09-50-343 17 views 5 comments 0 points Most recent by Mike Griffiths Reporting & Analytics for B2C Service -
Pass filter value of search report from workspaceContent Hello Everyone, I am facing a issue of passing filter value from Incident workspace. steps what i have done. 1. Added one search field in Incident workspace whic…Sathya Rajendran 57 views 9 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
Save as Default setting in AnalyticsContent In my experience this setting rarely works. Modifying report parameters, choosing to save them as the default and going back to the report generally results in t…Jared Terry 48 views 11 comments 0 points Most recent by Darsen Prasad Reporting & Analytics for B2C Service -
Get Product Name for IDContent Hi All, I have product id field in custom object called "Recipient rule". I want to display product id & product name in my report. My custom object is linked to…User_2025-02-03-16-53-11-440 58 views 1 comment 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service -
Contact updated within short space of timeContent Hi all, I want to create a report to identify contacts, who has updated through customer portal within short space of time (i.e. within 30 mins). Please refer th…User_2025-02-03-16-53-11-440 35 views 12 comments 2 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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AnalyticsReportFilter Date/DateTime filters formatContent I cannot seem to get the reports to filter properly by DATE or DATETIME datatypes. What format do we need to send the filter value in as??? I've used the followi…User_2025-02-01-08-32-27-566 55 views 10 comments 0 points Most recent by User_2025-02-03-17-27-37-307 Reporting & Analytics for B2C Service
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Reporting on number of failed loginsContent Is the table / field that counts the number of invalid logins to the Customer Portal something available to us? We are wanting to display some type of message af…JLFolkman 47 views 3 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Duplicate rows issue in reportContent Hi everyone, We are working on a report that will show the number of assigned agents per agent and per queue. Our agents can receive incidents from multiple queu…User_2025-02-03-19-46-58-947 59 views 7 comments 1 point Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Legend in chart not sorting in the order of the reportContent I have a report set with the two level sorting I want to have - by month and by a text field in the report - and I have a chart using the same fields in that rep…User_2025-01-31-02-50-15-254 28 views 0 comments 0 points Most recent by User_2025-01-31-02-50-15-254 Reporting & Analytics for B2C Service
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Only show first created incidentContent Hi All OK so we have a custom object that is related to the incidents table so we can relate an entry in the said CO to many incidents. We have then created a st…User_2025-02-03-19-35-06-088 27 views 6 comments 0 points Most recent by User_2025-02-03-19-35-06-088 Reporting & Analytics for B2C Service
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Incident age 'grid'Content I need to create a report which shows the age of an incident, using the field incidents.c$sla_start It would be arranged as below: Days Open: 1 2-7 8-14 15-21 22…User_2025-02-03-17-31-49-785 30 views 5 comments 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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Add button to download the file attachment in an custom reportContent Hi, How I to add button to download the file attachment and save the file to the location you specify on my workstation in an custom report. Regards, TatianeUser_2025-01-25-06-00-20-716 48 views 0 comments 1 point Most recent by User_2025-01-25-06-00-20-716 Reporting & Analytics for B2C Service
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Exporting knowledge in individual HTML filesContent Hi all, Long-time reader, first-time contributor. Please be gentle Our business is shortly going to be migrating away from Oracle RightNow and moving over to Sal…User_2025-02-03-16-29-47-183 24 views 3 comments 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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Reffered URL Report for Chat LaunchesContent I am trying to create a report that will show me the referred URL that a user was on when they landed on our /chat/chat_launch page. Right now I have multiple in…Hanna Page 15 views 1 comment 0 points Most recent by User_2025-02-01-08-17-55-035 Reporting & Analytics for B2C Service -
Add images to the conditional format in a reportContent Hi, Is it possible to add more images to the report, conditional format section, under the custom images? Attached is a screenshot showing where I would like to …Ammar Aldaffaie 20 views 5 comments 1 point Most recent by Ammar Aldaffaie Reporting & Analytics for B2C Service -
Crosstab month by month totalsContent I have a cross tab report and I need totals for the whole report as well as sub-totals by month but in columns. I'm attaching a picture for reference. I have pot…User_2025-01-31-02-50-15-254 70 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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Chat ROI Reports by InterfaceContent Hello, Is there a way to get Chat ROI segmented by specific interface? Our business has three different brands using Live Chat, and we would like a way to segmen…User_2025-02-03-17-57-37-588 23 views 1 comment 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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Tracking Incident History Using Custom FieldContent Hi , RightNow currently supports status change tracking. We would like a similar enhancement to let administrators specify change tracking for other fields(Custo…User_2025-02-03-19-57-18-806 28 views 2 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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Exception triggering alert incorrectlyContent Hi, I have a report to show abandoned chats (agent did not engage). I now tried three different approaches to create an alert to fire when 5 or more chats were a…User_2025-02-03-16-51-39-328 14 views 0 comments 2 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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creating an org hiearchy report that ends with contactsContent Hello, I would like to create an organization hierarchy report that shows the levels of the hierarchy for an organization and its contacts. Ideally it would be a…User_2025-10-31-01-08-51-703 47 views 9 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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OTBI Subject Area to Database Lineage Mapping and Subject Area Security Roles SpreadsheetSummary Use this spreadsheet to search for reporting fields in OTBI subject areas or trace the lineage from subject area to database tables, columns and view objects or …
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Know what BI Subject Area best supports your reporting needsSummary Every BI subject area addresses a specific business reporting and analytics need. Before you start building reports,know what each subject area is meant for and …
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Filter on MAX dateContent My customer would like a report that lists all Organizations (distinct) that have not had an Incident created in the last 6 months. In all other reporting tools,…User_2025-01-25-00-54-52-705 60 views 6 comments 1 point Most recent by Hanna Abi Akl Reporting & Analytics for B2C Service
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Report for tobe PutAway ReceiptsSummary Report for tobe PutAway ReceiptsContent Hi All, How can we generate a report which shows all the Receipts pending for PutAway or all the Receipts pending for Ins…User_2025-01-31-00-09-19-397 31 views 1 comment 0 points Most recent by Sunny Todkari Reporting and Analytics for SCM