Reporting and Analytics
Discussion List
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Chat ROI Reports by InterfaceContent Hello, Is there a way to get Chat ROI segmented by specific interface? Our business has three different brands using Live Chat, and we would like a way to segmen…User_2025-02-03-17-57-37-588 23 views 1 comment 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service -
Tracking Incident History Using Custom FieldContent Hi , RightNow currently supports status change tracking. We would like a similar enhancement to let administrators specify change tracking for other fields(Custo…User_2025-02-03-19-57-18-806 28 views 2 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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Exception triggering alert incorrectlyContent Hi, I have a report to show abandoned chats (agent did not engage). I now tried three different approaches to create an alert to fire when 5 or more chats were a…User_2025-02-03-16-51-39-328 14 views 0 comments 2 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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creating an org hiearchy report that ends with contactsContent Hello, I would like to create an organization hierarchy report that shows the levels of the hierarchy for an organization and its contacts. Ideally it would be a…User_2025-10-31-01-08-51-703 47 views 9 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
OTBI Subject Area to Database Lineage Mapping and Subject Area Security Roles SpreadsheetSummary Use this spreadsheet to search for reporting fields in OTBI subject areas or trace the lineage from subject area to database tables, columns and view objects or …
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Know what BI Subject Area best supports your reporting needsSummary Every BI subject area addresses a specific business reporting and analytics need. Before you start building reports,know what each subject area is meant for and …
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Filter on MAX dateContent My customer would like a report that lists all Organizations (distinct) that have not had an Incident created in the last 6 months. In all other reporting tools,…User_2025-01-25-00-54-52-705 60 views 6 comments 1 point Most recent by Hanna Abi Akl Reporting & Analytics for B2C Service
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Report for tobe PutAway ReceiptsSummary Report for tobe PutAway ReceiptsContent Hi All, How can we generate a report which shows all the Receipts pending for PutAway or all the Receipts pending for Ins…User_2025-01-31-00-09-19-397 31 views 1 comment 0 points Most recent by Sunny Todkari Reporting and Analytics for SCM
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Is there any way to report on “Review Date” in Knowledge Advanced?Content This question pertains to Knowledge Advanced Reports. The Customer wants to pull up a Report based on next "Review Date". A report showing list of all Articles w…user11084213 28 views 0 comments 0 points Most recent by user11084213 Reporting & Analytics for B2C Service
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View Standard Lookups via Sales Cloud BISummary Is there a way to pull the standard lookup values with BI?Content I'm trying to take one out of Ed Dewolf's playbook and use Smartview to update information from…User_2025-01-28-01-29-38-878 42 views 3 comments 3 points Most recent by Hitesh Patel-26961 Reporting & Analytics for Sales
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Analytics Case Attachments FlagContent I have a requirement to identify which cases have attachments. I have located the File Attachments table in Analytics, but don't want to include the names/id's o…Charlie Holden 29 views 1 comment 0 points Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service -
Email Per Hour Report to calculate the productivity of the Email AgentsContent Hello All, i am new to the world on Oracle CRM. I need help understanding the formula for one of the columns for "Seconds Logged in" in a report that preexisted …User_2025-02-03-19-31-37-724 29 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Extract data via json "analyticsReportResults"Content I am not able to extract data from a report using REST json. Can someone help me? Attached is the definition and result of the report. I understand very little o…Sergio Braun-124706 46 views 5 comments 1 point Most recent by Geetha Amrutha Reporting & Analytics for B2C Service -
Setting menu fields in reports can selectContent Hi, Everyone In the report, I want to set the menu field in the report to be selectable, like the image. What should I do? Please tell me. ThanksUser_2025-02-03-18-44-16-463 25 views 2 comments 0 points Most recent by User_2025-02-03-18-44-16-463 Reporting & Analytics for B2C Service
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VCIO access logContent Hello, I want to know who from my organization have been accessing VCIO. Is it possible to generate this access log? Thanks. ColbyColby Duong 29 views 1 comment 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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Returning results including rows with 0 incidents for the monthContent I have a report which is summing up incidents based on items in a custom drop down field. I can't show you the actual results because of confidential data. But e…User_2025-01-31-02-50-15-254 29 views 2 comments 1 point Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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Total New Incidents (stats vs incidents table)Content Hello everyone, I have come across one strange result in my reports and i need any set of ideas. Results for the expression sum(stats.new_incidents) from stats t…User_2025-02-03-19-48-43-179 35 views 4 comments 0 points Most recent by User_2025-02-03-19-48-43-179 Reporting & Analytics for B2C Service
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How to build report column to show Contact according to Contact TypeContent Hi, I'm building an incident report and I want to be able to include columns for 2 particular contact types, regardless of whether it's the primary or secondary …
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Alerts sending two emailsContent Hi, I am wondering if anyone came across the same issue and if so how did you solve it? I have some alerts setup and they seem to be firing correctly, however th…User_2025-02-03-16-51-39-328 58 views 16 comments 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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What percentage of customers don't call after using webchatContent Hope someone can help! * I need to look at all contacts that have ever used a chat (so the source if webchat) - this is fine * I then need to see out of those, h…User_2025-02-03-19-49-57-702 12 views 2 comments 0 points Most recent by User_2025-02-03-19-49-57-702 Reporting & Analytics for B2C Service
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Trouble with report chartContent Good morning, I'm attempting to add a chart to a report that will display all of the incidents that are assigned to a specific agency, in a given time period (ex…kerry walker 29 views 4 comments 0 points Most recent by kerry walker Reporting & Analytics for B2C Service -
Count of records greater thanContent Hi, I have done a report that lists incidents that calculates the number of working days between date created and date closed, using date diff, I now want it cou…JaneSolihull 25 views 3 comments 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service
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Last thread entry of oldest emailContent Hi all, In our reporting we use a calculated column for the last thread entry of an incident [max(threads.entered)]. We currently have a report which displays th…User_2025-02-03-18-24-00-649 37 views 3 comments 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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Seeking explanation for calculation discrepancies in Incident Effectiveness/Incident Performance...Content Hi everyone, I'm running two system reports-- "Incident Performance" (AC ID#78) and "Incident Effectiveness" (AC ID #81). I ran them a few months ago and noted t…Mig Ponce-121584 23 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service