Hello Shubham_Singh Do you have an Approval workflow in place? Does SuiteAnswer 35242 help? Or Suiteanswer 94242 or SuiteAnswer 74987

You need an approval workflow in place if you do not have one already. What is your default sales order status set as? Typically you create an approval workflow and then change the default status to …

If you don't have a workflow in place you (your administrator) can take a look at the delivered Sales Order Basic Approval Workflow at Customization>Workflow>Workflows>New>From Template&g…

Hi @Angela Bayliss, Thanks a lot for your help. Best regards,

Thank you for your help. The issue has been fixed by the user - I'm not sure what he did, he had the in house IT person fix something. He just said "It was his default" - so possibly it was…

Thx, that was an option, create a new customer and inactivate the first one, but we needed to keep the transaction history, thats why we had to merge the newly created customer with the old one. We w…

Hello @Paul_Isboseth , After record creation, the Primary Subsidiary cannot be changed. An option would be to create a new customer record with right subsidiary and inactivate the initial one. More d…

Thanks, Michelle. I appreciate your help. I've marked the last response showing the requirement for MFA for admins as the answer.

Just had to modify the condition on the workflow action a little bit. It looks like this is finally working and setting the Ship Date on the sales order via the workflow action. Created 14 different …

Answer: Option D