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Hi @CDuf, I'll follow up with you via PM and we can sort out the details.

Hello Veronica,
I found the way to show only applied promocodes to the transaction using "Applied Promotion Status" = "Is Applied".

Thanks for you help!

Is that the only way to set up customer/opportunity status? Of course not! If it were, you couldn't edit these or create new ones.

Your confusion seems to be coming from the opportunity status and the customer status, and how they work together.

For new possible customers, the customer status will be updated automatically as a lead moves through an opportunity, quote, etc. However, a customer that you have already sold to - with a customer status of 'closed won', will never have their customer status updated automatically using the opportunities. Clear as mud, right?

'Lost Customer' is a default status. You can create as many customer status's that you want, as long as you understand that the actual status of a customer who has purchased from you will always be a customer. Updating the customer with a status to report on opportunities isn't really viable, as it must be done manually, and when reporting on customers (not opportunities) the status has to remain as some type of a 'customer' to be included in the report.

How you define your status's is up to you. Understanding how they work together will help you understand reporting.

I hope this helps a bit.

~angela

No worries, @Aaron McCausland! @Benjamin Paul - USA has kindly tagged my answer so we are all good. @Veronica Steluta Mincior-Oracle might be better equipped in answering technical concerns about the community page.

Hello, Jervin. Apologies for the late response. This worked. Thank you! :)

Thank you Ven!

Enabling quantity pricing, and adding the price level fields to the matrix child item field sets seems to have done the trick! Strike through pricing is now working.

I really appreciate your help, thank you.

@Meherin ,

This field actually associates with lead/prospect/customer status.

Go to Setup > Sales > Customer Statuses > New, and create a new status for a lead, prospect, or customer.

Once a new status for a lead/prospect/customer is created, you should be able to see the new status as an option under the Status field of the quote form.

@Elychelle Gulen-Oracle , @Jeremy Guimaras -Oracle

Just wanted to give you an update that I finally receive what I believe the correct diagnosis of the issue from the support team.

On cash sale with "Sale" as the only option for payment operation, the corresponding sales order showed a change of total amount at points. In that case, even if the final amount is the same as the authorized amount, “Capture” is not an available option as payment operation.

Thanks again for the help. And have a great weekend,

What You're asking for is currently not supported. If I understand correctly, you'd like to purchase using one subsidiary, and have the items received at child subsidiaries. If that's the case, this is not possible.

Your purchase order subsidiary will always be the subsidiary where you are purchasing the items. Unless you are using intercompany transactions - which it doesn't sound like you are.

Sorry it's not the answer you want.

~angela