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Create an invoice to the tenant for the rent. This will:

Debit : AR

Credit : Rental Income

When the payment arrives, mark the open invoice as paid. This will

Debit : income account

Credit : AR

Hi @User_ZKWEC,

Your developers are correct, the Customer Center is largely locked down and does not support those types of customizations.

Items like filtering, exporting results, changing sort order, modifying columns on pages, or controlling search result behavior are not configurable within the standard Customer Center.

To achieve this level of flexibility, the typical approach is to build custom pages using Suitelets or SuiteCommerce, where you can fully control:

• Search filters and results
• Columns and layout
• Export options
• Record behavior

Most customers keep the Customer Center for basic use and add custom solutions for more advanced requirements.

Hope this helps 👍

We also had this issue, and logged a support ticket referencing the defect.

This is the response we've received:

The issue was caused by the recipient domains exceeding their permitted email quotas, which prevented successful delivery. Our engineers confirmed this behavior by performing a test using a Gmail address, and they encountered the same error.

At this time, you were/are unable to send emails to these recipients unless they upgrade their plans to allow a higher volume of incoming messages. This situation is most likely related to the increased volume of Black Friday email traffic. It appears that the affected recipient domains have implemented an hourly limit for incoming emails, which is being exceeded during this peak period.

To resolve the issue, recipients should contact Microsoft to request an increase in their email limits if they continue to experience delivery failures.

Our investigation is still ongoing, and our engineering team will also be reaching out to Microsoft Support for additional assistance.

It seems that we have not seen so many of the errors in the last 12 hours, so I'm hopeful the issue is resolved. However, the explanation above does not seem plausible. We were getting errors regarding emails sent to our own domain, but it only affected a small proportion of emails, most were delivered successfully. This disproves their claim "caused by the recipient domains exceeding their permitted email quotas"

Has anyone else received a response from support? Hopefully something more credible?

Hi @User_9M9VX,

Good day!

Unfortunately, you can’t directly source the Account ID into a Transaction Body Field using standard sourcing or formulas.

The value ${companyInformation.accountid} only works in Advanced PDF/HTML templates, not in field defaults or sourcing.

The only reliable way to populate it on a transaction is via SuiteScript using:

runtime.accountId

So in this case, a small User Event or Client Script would be the recommended approach.

Hope this helps 👍

Hello @esabis

Without a NetSuite Support Contract, I don't think you'll be able to sort through this on your own. You can sure try though!

You'll need to investigate 2 area's. 1 area is looking back to find out what hasn't been billed correctly and fix them. That's a big undertaking This should be done in production.

The second area is looking forward. You will need to review every setup step in your intercompany set up carefully. I suggest that you do this in a sandbox account, where you can make adjustments to the set up and test test test! It will require detailed documentation to ensure that all steps are validated PRIOR to making any changes in your prod account.

This is possible to do. Please be aware that it will likely be time intensive.

Do you have a sandbox?

Also, please make sure that under Permissions tab, make sure that the following permissions are set, as stated in SuiteAnswers ID 105658: Cash 360 Roles and Permissions:

1. Under Lists subtab:
   1. - Accounts - View
   2. - Custom Record Entries - Fullb.
2. Under Setup subtab: 
   1. - SuiteScript - View
   2. - Custom Lists - View
3. Under Custom Record subtab
4. - Cash 360 Account - View
   - Cash 360 Account Category - Full

@User_4DBX2