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Re: NetSuite slow and hanging in Chrome

Hi Angela

No, the users don't clear their cache regularly. The problem is also that when they do clear the cache, they start having issues with Netsuite very soon again, so that is definitely not a permanent solution. The other thing is that the issue appears to be isolated to Google Chrome only, as none of the users using Edge have had any issues.

It looks like even though both Chrome and Edge are built on the Chromium project, they handle caching differently, which is causing issues with Netsuite in Chrome but not Edge.

I have turned the Page pre-load and Graphics accelerations setting in Chrome on a few users devices to see if that makes a difference

Astel Projects - Werner

Re: How can I display the open invoices that make up the amounts in the footer of the Customer Statement

In my output it shows the Balance Forward line but no open invoices. I guess there are no open invoices for that customer. Thanks for your reply.

User_4KTGS

Re: Blanket Purchase Orders vs Standard POs for “amount-known / invoice-count-unknown” spend

Hi @JDov,

Thank you for posting here in the NetSuite Support Community!

Hello everyone! One of our fellow members could use a hand. Please feel free to join this thread and share your knowledge, ideas, or tips. Your contributions are always valued and truly appreciated!

Trixie Amora-Oracle

Netsuite Connector Deprecated API calls - fix coming?

I have received this very concerning email from Amazon stating that Netsuite is using depreciated API calls and that our Amazon sync will break if the API is not updated by the 27th March.

Has anyone else received this email and do we know if the Netsuite team are going to fix this issue? here is a copy of the email I have received that states that my connection has been identified as using the depreciated calls:—-

You are receiving this email because you currently use some or all of the Orders API v0 operations listed below. We want to notify you that the following 6 operations are deprecated, and will be removed on 3/27/2027. If you haven't already done so, we kindly request that you migrate to the Orders API v2026-01-01 to avoid any disruption in service.

The operations that will be removed are:

getOrders
getOrder
getOrderBuyerInfo
getOrderAddress
getOrderItems
getOrderItemsBuyerInfo

Please note that calls to these Orders API v0 operations will fail starting on 3/27/2027.

The new Orders API v2026-01-01 offers significant improvements including the ability to fetch all order information in a single API request, simplify integration with fewer endpoints, achieve selective data fetching using includedData parameters, fetch package information such as tracking information for FBM orders, and skip the Token API with a simplified PII access model.

For more information on how to migrate your workflows, please refer to our migration guide.
If you need assistance, don't hesitate to reach out to our Developer Support team.

Selling Partner API Services Team

Paul Reading

AI in NetSuite | Configuring AI Preferences in NetSuite

NetSuite's generative AI capabilities can significantly enhance your business processes. As an Administrator, you have the ability to configure AI preferences at the company level, ensuring that these features align with your organization's needs. This guide will walk you through setting up AI preferences in NetSuite.

Accessing AI Preferences

To configure AI settings:

Navigate to Setup > Company > AI.
Select AI Preferences.

This will open the AI Preferences page, where you can manage various AI settings.

Settings

On the Settings tab, you can configure general AI settings:

Allow system to log LLM requests and responses for debugging purposes: Enable this option to log Large Language Model (LLM) requests and responses, aiding in debugging.
Use OCI configuration to get unlimited usage: Check this box to input your Oracle Cloud Infrastructure (OCI) credentials, allowing unlimited usage of AI features.
- After entering the OCI configuration, click Save.
- If the configuration is correct, NetSuite will utilize your Oracle Cloud account for AI features.
- To revert to the free limited monthly usage, uncheck the box and click Save.

Text Enhance

The Text Enhance tab allows you to manage the Text Enhance feature:

Enable Text Enhance: Toggle this to activate or deactivate Text Enhance, which assists in entering information in supported text fields.
Enable Text Enhance for external roles: Control Text Enhance availability for external users. By default, it's disabled for external roles.
Use OCI credentials for Text Enhance: Opt to use your OCI credentials for Text Enhance. Ensure the OCI configuration is set up on the Settings tab before enabling this.
- To stop using OCI credentials, uncheck the box and click Save.

A table below these options display monthly usage limits and actual usage for Text Enhance.

Text Enhance Translations

Manage translation features under the Text Enhance Translations tab:

Enable Translations: Activate or deactivate the translation option in Text Enhance menus.
Enable Translations for external roles: Control translation feature availability for external users. By default, it's disabled for external roles.
Translation Languages: Select target languages for Text Enhance Translations. Enabled languages appear in the Translate to submenu.

Prompt Studio

The Prompt Studio tab lets you manage prompts and actions:

Use OCI credentials for Prompt Studio: Choose to use your OCI credentials for Prompt Studio. Ensure the OCI configuration is set up on the Settings tab before enabling this.
- To stop using OCI credentials, uncheck the box and click Save.

A table below the option displays monthly usage limits and actual usage for Prompt Studio.

SuiteScript

Configure AI settings for SuiteScript under the SuiteScript tab:

Use OCI credentials for SuiteScript: Opt to use your OCI credentials for SuiteScript. Ensure the OCI configuration is set up on the Settings tab before enabling this.
- To stop using OCI credentials, uncheck the box and click Save.

A table below the option displays monthly usage limits and actual usage for SuiteScript.

Note: You can override the OCI credentials stored in NetSuite for SuiteScript by using the ociConfig object in your SuiteScript code.

By properly configuring these AI preferences, you can tailor NetSuite's generative AI features to best suit your organization's requirements.

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Stay tuned for upcoming articles in this series, where we'll delve deeper into NetSuite's AI features, offering practical tips and best practices to help you maximize their potential.

We encourage you to share your experiences, ask questions, and engage with fellow community members. Your insights can help others on their journey to leveraging AI within NetSuite!

Ivy Lopez-Oracle

Subsidiary-Wise Trial Balance in NetSuite

1. Background

NetSuite’s standard Trial Balance (TB) report does not currently support subsidiary-wise segmentation, which is a common reporting requirement in OneWorld environments. This limitation is tracked under Enhancement #174031.

To address this reporting gap, we implemented a workaround by customizing the Balance Sheet report to replicate the Total view of the Trial Balance for individual subsidiaries.

2. Approach Overview

The customized report uses the Balance Sheet structure but is redesigned to behave like a Trial Balance. This is achieved by:

Clearing all layout rows
Adding a Financial Section containing all accounts
Applying specific display settings
Filtering by Subsidiary to produce subsidiary-wise outputs

While this approach replicates the Total view of TB, it cannot reproduce the Debit/Credit split, which remains a limitation.

3. Customization Steps

3.1 Base Report

We begin by customizing the Balance Sheet report.

3.2 Layout Changes

All pre-existing layout rows are removed.
A Financial Section is added that includes all account types (Assets, Liabilities, Equity, Income, and Expenses).

3.3 Display Settings

Display Row → Unchecked
Ensures only accounts with balances appear.
Reverse Sign → Checked
Aligns the sign conventions with the Trial Balance totals.

6. Data Validation

The balances produced by the custom report were cross-verified with the Standard Trial Balance to ensure accuracy.

This included checking:

Accounting period
Subsidiary context
Consolidated vs non-consolidated view
Include/Exclude Children
Currency settings

7. Known Limitations

Debit/Credit columns cannot be reproduced in this method.
The approach mimics the Trial Balance only in terms of ending balances (Total view).

8. Summary

Although NetSuite’s standard Trial Balance report does not support subsidiary-level segmentation, the customization of the Balance Sheet report provides an effective alternative. With the right layout, filters, and display options, the subsidiary-wise Trial Balance totals can be reliably reproduced to meet business reporting needs, with the exception of the Debit/Credit view.

Divya Unnikrishnan

Re: Subsidiary-Wise Trial Balance in NetSuite

Hi - When I follow this method the Currency Translation Adjustment Reserve account is missing from the TB. Do you know why?

User_I3Z4D

Re: Subsidiary-Wise Trial Balance in NetSuite

Hi User_I3Z4D

Could you please check if the CTA is shown in the standard TB report in your account? Additionally, could you please check if the accounts list in the Row layout section of the Financial report builder includes the CTA account?

Thanks

Divya Unnikrishnan

Re: Is there any option to find out those vendor bills created in advance of receipts

Hi @user_5906,

You can create a Transaction saved search that finds vendor bills whose originating PO has not been fully received.

Sample approach:

Saved Search Type: Transaction
Criteria:
- Type = Vendor Bill
- Main Line = T
- Created From (Type = Purchase Order)
- Created From (Status = Pending Receipt)
Results:
- Document Number
- Name
- Date
- Amount
- Created From
- Created From: Status