Angela Bayliss · Senior Solution Architect · SuiteMaster

ok, since nobody at NS seems to be able to tell me how to do this with a minimal amount of fuss- can anyone else, in this form, explain this to me?? please?

Thanks for the back up, JMU, it seems I am finding issues so fast, NS is scrambling to keep up. I must admit, they are responding very quickly to my cases, almost as fast as I find them. I have noticed, however that they have almost given up responding to me in here, although they are communicating with me via e-mail and…

NS, can I get an update on this case. Please? I really need to know what is up so I can fix it, as these are rather important. Thanks

cool. Very good to know. Seems a lot of my bugs will be fixed that day. Thanks for your help!

yep- upgraded Friday. (hence the heading) This is a new one on me, chalked up to the upgrade.

Hi Elham, To be completely honest, I am not altogether certain if this has changed or not. I determined that this had to do with the upgrade the old fashioned way, once I noticed it was happening, I walked around and asked people using different roles if they had ever seen option before. I also directed them to the…

but of course :D look out, it is a doozy https://usergroup.netsuite.com/users/showthread.php?t=8433

ok, well then, I will give it some time and go check. Although, I know for a fact that three accounting roles were locked out of making inventory adjustments, and now, after the upgrade, they can. Thanks. Getting frustrated here, not sure I see a light at the end of the tunnel.

I still have not heard from NetSuite about this issue. I have the same problems and I cannot get the checks to print properly or efficiently. Every week my check runs take an hour or two from what normally takes 15 minutes and I lose a couple years of my life in frustration. I really need help from NetSuite on this issue,…

yep, tried that. can still get right in - unless there is a lag time until it is effective, maybe? :confused:

Was this resolved? I am seeing the same thing, kind of. 8.5x11 sheet of paper for checks Check is actually 3 3/8 from the top of the page 4.5 from the bottom Standard industry check No matter how many custom pdf forms I attempt to make, the check prints in a totally different layout. No matter how different the custom…

well look at that, you are absolutely correct. Amazing how much sense it makes, once you are given directions... :D Thanks!

Feature Categories on Home Page is another feature that Netsuite marketed and included in release notes. After wasting time looking through preferences, knowledge base, release notes, user group, etc, NS finally replies saying the feature is pushed to Oct release. How about NS's original claim the Matrix Items can have…

Hi Ken, No not the same, a bit different. The original case was that the system did not display the notes. This case is that the system picks up the change (only when changed to off), but records it as a change to the address. We tested (support and I) this today, and I think they shut it off until it is really ready.

Since I am giving support time to deal with my other issues, I am back to looking and testing this. I merged a vendor into a customer record. Had to see what would happen. It merged, but did not retain all the records associated with the vendor (who is now no longer in the system). Specifically: created a customer named…

already done ;) as I said, I have locked it down. This is primarily an FYI for others - trying to pass info along.

OK, that makes sense. However, In the testing I did, I merged a vendor with a PO into the customer record, which had sales. The PO did not migrate, (as you described), but when I tried the link on the PO to the vendor, it said that record did not exist? (the vendor) Forgive me, but I am still confused. How can I view the…

Wow, Rick, seems I bent you all sorts of ways here. At times, the way I communicate ruffles feathers, sometimes more than others. :( However, you did ask me some direct questions, and I always do what I can to answer when this happens. So, here we go... Interesting. I've always wondered why it's OK for software companies…

Hi Angela system notes cover a lot of areas, specifically which functionality were you looking for? The new ones for items? Thanks Ken negative, the ones that specifically deal with credit holds in customer records returning the correctly updated fields, as described in other post I made today.

Expense Allocation by Jobs and Entities is an enhancement to the existing 11.0 feature. You have to turn on the Expense Allocation feature. Here are the 2007 features that are currently held back: 1. Advanced taxes 2. Multi-site for web stores 3. Advanced billing + Advanced Shipping in conjunction 4. Sales Order Rev Rec…

update on this issue- looks like will be fixed very soon.. Abstract: Customer Record> Financial Tab> When enforcing credit holds and the automatic hold has been turned ON/OFF, System Notes does not record the action. -------------------------------------------------------------------------------- Details: No Details…

also on live chat regarding this issue- no updates in here, as I think they are bypassing this mode of communication. I am so impressed with support today :D

These are two key points that NetSuite would be well served to always keep in mind. Most NetSuite customers/users have no interest in becoming "experts" in NetSuite, or even in becoming "educated" in NetSuite. The same could be said about most, if not all, business software. Customers/users are primarily interested in…

I have heard back from support that this feature is as designed (sigh). As designed means that we can expect to see lost transactions when merging from one entity to another. hmmmmmmmmmmmm, is that your final answer, NS?:confused: :eek:

Hi Jim, The system notes related to items discussed in the 2007 release notes should be working now. There are a few changes to system notes in other areas being released as issue fixes in a couple weeks. Thanks Ken Hi Ken, Not to be argumentative, but the system notes are not working yet, at least in the customer records.…

OK, last feedback to support for the day on this. I can now use integrated fedex labels from NS. The system is still a bit off in the processing. Here are the examples I will leave you with tonight. I have not filed a case for each one, still riding on the case that says the whole thing is broken. during testing, I can now…

Angela, I understand. I am in the same boat. I really don't have time for beta, but I really can't wait for the official roll-out to discover problems that will put us out of business. I have already found and reported two major issues that are total show stoppers for us -- they make the system totally unusable. Our…

fulfilling via fedex integration was not something I could do in beta- as this actually generates charges on your fedex account. also, just fyi- I had so many frustrating issues with beta that I didn't participate as much as I would like. Due to my time restrictions (I actually do quite a bit of work each day) I did not…

The great thing about rolling out the upgrades in waves is that usually, they get on top of things like this before they affect other users. My bet is that the next wave of upgrades will have this particular issue addressed. and kris, fosho. ;)

allright, I have just noticed the total number of reads on this thread, and am now wracked with guilt. I really need to set the record straight. NS stepped up, but has remained silent, so perhaps, it is time I stepped up, as I haven't been so silent. I made a serious mistake in this entire situation with this thread. I…